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Koons Tysons Chevy Buick GMC

Vienna, VA

Overview
Reviews
Vehicles
4.5
459 Reviews
Call Dealership (703) 448-7000
View Awards

2000 Chain Bridge Road

Vienna, VA

22182

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Showing 459 reviews

January 10, 2023

Not impressed with Michael the internet manager. Was not willing to move on a overpriced car and the price was lowered the next day. He actually did me a favor because I found a better car at a bett More

by Brodyballman
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Alvaro Rodriguez
Report | Print
Jan 10, 2023 -

Koons Tysons Chevy Buick GMC responded

I am sorry to see that your car-buying experience with our team was not a positive one, Brody. I would be happy to discuss your experience in greater detail so that I can relay your feedback to our team. Feel free to give me a call when you have a moment. Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

December 28, 2022

Bad car I drove for 10 miles gave me check engine light . . traction light bad sales and rude finance person.. never buy a car from there More

by Salem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not listed above
Report | Print
Dec 30, 2022 -

Koons Tysons Chevy Buick GMC responded

I am sorry to read this feedback. We strive to deliver a professional and straightforward purchase experience, and we never intend to inconvenience our guests. I apologize for the way you were treated during your visit and would appreciate the chance to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this further, please feel free to reach out. Best, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

Dec 30, 2022 -

Salem responded

Thank you .. i hope you can fix the engine light .. thank u

Jan 03, 2023 -

Koons Tysons Chevy Buick GMC responded

We would be happy to help. Please give me a call directly so we can work towards a solution. I look forward to hearing from you. Dave Barrie - Service Director - 703-448-7123

Jan 03, 2023 -

Salem responded

Never responded after many calls ... check engine light after 10 miles means the car was reset .. the dealer is red flag

December 11, 2022

Jimmy in service was knowledgeable and very helpful. I would recommend anyone to this location. More

by Jlthompson166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Jones
Report | Print
Dec 11, 2022 -

Koons Tysons Chevy Buick GMC responded

Jimmy is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business from your friends at Koons Tysons Chevy Buick GMC!

December 01, 2022

Always gets to the work immediately. Always advises what is needed in advance of performing the work. Excellent service. More

by jjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Appel
Report | Print
Dec 01, 2022 -

Koons Tysons Chevy Buick GMC responded

Thank you for the 5-star review of Koons Tysons Chevy Buick GMC!

November 17, 2022

Carlos is a great customer service person. He is the reason I have returned. He is responsive to service needs. I have renewed 5 year service maintenance for a SS and a Malibu, each 2017 car More

by Isdpi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Nov 18, 2022 -

Koons Tysons Chevy Buick GMC responded

Thank you for the great review! We appreciate your confidence in Carlos and the Koons Tysons Chevy Buick GMC team to get the job done. Drive safely, and we hope to see you back again down the road!

November 03, 2022

Very good experience. Got good deal. Everyone helped us during the process. Process was fast. Big thank you to the Kevin Martinez from Sales Team for the deal. More

by Santosh Lokhande
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez, Alvaro Rodriguez
Report | Print
Nov 03, 2022 -

Koons Tysons Chevy Buick GMC responded

Santosh, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Kevin and the Koons Tysons Chevy Buick GMC team. Drive safely, and we hope to see you back again down the road!

November 03, 2022

Bills team always does a great job, very polite and I would recommend Koons in Tyson’s corner for all your automotive needs More

by Alicia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Appel
Report | Print
Nov 03, 2022 -

Koons Tysons Chevy Buick GMC responded

Alicia, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Koons Tysons Chevy Buick GMC team. Drive safely, and we hope to see you back again down the road!

October 06, 2022

Kevin Martinez was very professional and knowledgeable. We came for a test drive, and ended up buying a new car. More

by Raisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Report | Print
Oct 06, 2022 -

Koons Tysons Chevy Buick GMC responded

Kevin will be so happy to learn you appreciated his top-tier service. Thank you for trusting Koons Tysons Chevy Buick GMC with such an important purchase!

October 05, 2022

Jimmie did a fantastic job, first and foremost, by pinpointing the issue with my car. Great job to him! More

by proudmary.mac@verizon.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Jones
Report | Print
Oct 05, 2022 -

Koons Tysons Chevy Buick GMC responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Jimmie and the Koons Tysons Chevy Buick GMC team. Drive safely, and we hope to see you back again down the road!

September 18, 2022

We had a wonderful experience purchasing my Equinox. Mohamed Zabad was knowledgeable, efficient and pleasant. He was able to find me the vehicle that suited my needs. Mohamed is amazing and he made it More

by tabuali
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamad Zabad
Report | Print
Sep 19, 2022 -

Koons Tysons Chevy Buick GMC responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Mohamed and the Koons Tysons Chevy Buick GMC team. Drive safely in your new vehicle, and we hope to see you back again down the road!

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