Koons Tysons Toyota

Excellent Sales Professional Ken Fisher was very professional, knowledgeable and very patiently explained all that was needed for us to select a model of Corolla and for us to mak Ken Fisher was very professional, knowledgeable and very patiently explained all that was needed for us to select a model of Corolla and for us to make a decision to finalize the car. Excellent salesmen, and prompt on getting back with the answers to all your questions. Would highly recommend to my friends if they were in the market to buy a new car. More

Anthony Jones - exceptional Service Anthony Jones was really helpful in understand what work was going to done on my Camry for the 35k service. Anthony was truly professional in every wa Anthony Jones was really helpful in understand what work was going to done on my Camry for the 35k service. Anthony was truly professional in every way possible and explained everything after the service completed which I really liked. More

very nice team and I am very happy to deal with them when I am talking with my friend about my new car , He decide to buy the same car from the same dealer team and I am very happy to deal with them when I am talking with my friend about my new car , He decide to buy the same car from the same dealer More

Preet Athwal truly exceptionally helped me buy a Scion tc. Preet Athwal truly exceptionally assisted me in my purchase for my first car, a Scion tc. Very helpful. Answered all the questions I had with the car. Preet Athwal truly exceptionally assisted me in my purchase for my first car, a Scion tc. Very helpful. Answered all the questions I had with the car. Excellent salesman. More

Expert level service Toney Jeter is truly a professional salesman. He was incredibly knowledgeable and had answers to all of my questions. He went out of his way to make Toney Jeter is truly a professional salesman. He was incredibly knowledgeable and had answers to all of my questions. He went out of his way to make sure I found the right car that fit my budget. I will certainly be referring friends and family to him. The rest of the sales and finance staff was great as well. Highly recommended More

A "Wow" fail General Manager, According to your Customer Relations Manager, customers receiving a survey typically are prompted within a week--that time has com General Manager, According to your Customer Relations Manager, customers receiving a survey typically are prompted within a week--that time has come and gone; I thought you should know of my overall disappointing Koons' experience, a "Wow" fail. We did not experience the level of customer service your recent Board of Governors Award recognizes. As of this writing, we are settled. You should know I can not recommend your dealership based on this experience. If you care to know of the details, they are listed below. Of my seven new car buying experiences, the Koons' event was the worst I have ever had. During our 10 hours (over a two day period) at this dealership during the week; it was a comedy of errors: two of the three cars we filled paperwork on would not start. There is a reason: on busy weekends, many cars are often left with doors open causing batteries to drain--common in the Prius models. So common, that your protocol is to place windshield wipers in the up position so techs know which ones to charge, but yet we had a few with battery issues on both Thursday and Friday. They missed a few delivery deadlines with vehicle(s) not being ready (battery not charged, vehicle not cleaned) for delivery. Three to four hours is what I have experienced in the past; the 10 hours does not include my initial visit of kicking tires when shopping--the 10 hours were inclusive of negotiating, getting paperwork/vehicle ready/and mostly waiting and waiting--clearly no sense of urgency and a commitment to customer service. My experience was so frustrating, it was apparent to your staff it was not how a car buying experience is suppose to go; I became numb to the number of apologies... Salesman was not familiar with loaner policy as he offered it to us when one does not exist; it was later rescinded by management. At the eleventh hour, customer relations manager voiced we should call her if needed. Sales manager and I agreed on a price difference and yet they charged us ~$173.54 more. Not that much money I suppose, but poor form when this issue was brought up when Jon Frederick and I virtually shook hands. Apparently, responding to an email with "all-in on those figures" on my counter offer means something different. I will not purchase another car from you; shared my experience to my network and review sites. More

Very professional I had a warning light go on in my 2013 Prius C. The team found the problem and corrected it quickly, which gave me peace of mind. I had a warning light go on in my 2013 Prius C. The team found the problem and corrected it quickly, which gave me peace of mind. More

Still raving about our great car -buying experience! Seneca Harris was very helpful and knowledgeable in choosing the right cars for us - and handling our trade in. Best car buying experience ever - we Seneca Harris was very helpful and knowledgeable in choosing the right cars for us - and handling our trade in. Best car buying experience ever - we left smiling! More

Keep Up the Great Work! We bought our first new car at Koons Tysons in '09 and came back in July to buy our second. They have treated us fairly and know what they're talking We bought our first new car at Koons Tysons in '09 and came back in July to buy our second. They have treated us fairly and know what they're talking about. The dealership has a nice tradition in which they have a dinner and Q&A every month for people who have bought from them. We went to this month's dinner on Monday and came away knowing more about our new car than before the dinner. One of the mechanics at the dinner--a fellow named Keith--was particularly helpful in showing us how to use the computerized navigation system. One heck of a nice guy! Thanks Keith!! More

great car buying experience highly recommend Koons Toyota, found a great sales team there. George Davaa is an outstanding sales associate, knew the features of the truck I wante highly recommend Koons Toyota, found a great sales team there. George Davaa is an outstanding sales associate, knew the features of the truck I wanted from bumper to bumper, he was easy to work with and very patient. Tony Ramazani, new car manager, checked in with me every step of the sales process, very personal attention. Mehdi Soltanian, finance manager, made the paperwork process painless, very professional and helpful. More