Koons Tysons Toyota

Customer service is getting worst! I have the worst experience this morning. I schedule an appointment a week ago I specify tha my windshield was crack and they ask for my mileage and gave the appointment with the service adviser James Case and he was not there so David was helping me unfortunately I did not get the last name. So he said that they do not cover windshields so I ask to talk with the manager who was Mike and he said that even if my car was under the 36000 miles they do not cover windshields. We were talking outside in the cold weather because I show them that it crack out of the blue. There were no chips or dents but anyways I was so upset they make me waste my time. Because according to them they do not replace windshields so why they make me go for nothing if they know so. So upserti g and frustrating! And they do lot have good communication the calling center is been calling me saying that I missed my appointment and if I want to reschedule! Worst costumer service ever!

Bought two vehicles from Koons over a 30 day period and received outstanding customer service from the sales department. Thanks to Tony Jeter and Poiya for going above and beyond to ensure all of our request were completed in a timely manner. Highly recommend this sales team if looking to purchase a Toyota.

Let the Buyer Beware! Salesman are extremely over loaded and my guy was working at least one other sale at the same time he was working with me resulting in about 3 hours to do paperwork and get out the door. Everyone is running around like a chicken with their head cut off and there is ZERO- and i mean ZERO communication between office people other than making money. I'm not listing my salesman because he did a decent job- it was the people around him supporting him that plain sucked- no communication. I should have went with my gut and stayed the xxxx away from this place and just went elsewhere. On top of all that- their finance dept botched my loan. I stated multiple time (i have the emails to back it up) that my loan was for 3 years....when I reviewed the paperwork again- I see it was made for 4 years- costing me another $267. I drove 4 hours south for this. The prices are nice- but be ware of the staff. Its about money and not the customer. Which is fine. Its a business- but its run like a Wall Street brokerage. It reminds you of a frat boy atmosphere. If you're into that sort of thing- then this is the place for you. NO attention to detail...none.

When I decided to buy a car I had two brands one of them Toyota RAV4, and since my brother had two Toyota from Koons I asked him. He was like, Imad you don’t buy just the car but you buy the customer service,good salesman like Mr. Alaaeldin Salem, and finally the finance Mr. Mawutor Adamaley who both were super helpful, professional, and delivere what they would promised you! I took my brother word and went to Koons and the experience I have had met the expectations I have build based on my brother advice. Thank you Alaa and Mawutor for all your help to let me able drive my car within two hours :) cheers !!

My husband and I are avid Subaru lovers (yes I work for Toyota, but I also love my Subaru!) I'd been keeping an eye on our lot for a while, and when I saw the Black 2016 WRX show up, I knew my husband was going to love it. I was hesitant to purchase a used car as previously (not from this dealership) I'd had horrid experiences. However, it was painless....for the most part. Only painful part was waiting. Our credit was not so great, so we had to wait for an approval, NO fault of the dealership's what so ever! Thank you to Dave, Manuel, and Fernando P, my husband now has a vehicle he loves and can enjoy! I truly look forward to purchasing our future vehicle from this dealership!

The dealership had a Certified vehicle we were very interested in. After internet research and a couple of phone conversations, we went to the dealership to see the vehicle and talk with them. The salesman couldn't answer our questions and basically said the price is the price -- that's it. The Sales Mgr sent an email asking if we had any questions. We replied with a question -- NEVER received a response. The sales man was unavailable by phone for a couple days and did not return our calls. We arranged financing on our own so we went back to the dealership to make the purchase with check in hand, After two hours of waiting, they told us the vehicle had been sold THE DAY BEFORE! Of course the vehicle was still displaying on their website. The same evening someone from the dealership called us, but left no message. No one at the dealership could tell us who called or why. A few days later we saw on their website, they another vehicle (same Make, Model & Year) w/ low mileage -- exactly what we were looking for. Do you think the salesman or anyone from Used Cars called us to let us know? Nope. All we can say is WOW! -- what a terrible experience with these folks. Don't bother -- they are unprofessional, rude and it is apparent they really don't need your business.

The overall Koons of Tysons has consistently been exceptional in both facilities and professionalism. Anthony Gonzales is forward leaning bt looking to the customer’s needs. He wasn’t able reach me for service recommendations but made solid decisions that met my service, schedule and budget needs. I have confidence the maitenance performed is both correct and appropriate.

This is by far the worst dealership I have ever purchased a vehicle from. Do not work with Frank or Toney Jeeter. Toney Jeeter is a crook and will do anything to sell you a car. If you call back in and ask for him expect that he will not answer or call you back. I bought a car and signed all the paper work for it and then the call me saying that there is a shortage in the deal and that the finance manager made a mistake and that I need to pay it before the give me my tags. As well as they will lie to you about the work that has been done to the car and that the inspection on the vehicle was done. I had the car 20 days and the compressor went out and they say they do not cover wear and tear parts. Now they will "pay" $800 to help get the car fixed through them but wont pay $600 to just get parts so I can get it done at no charge. I had to drive an hour and a half back to get the problem taken care of after they showed me a work order of the work being done. Do not buy a car from here. Worst and slowest process and extremely unprofessional.

Had a great experience with Toney Jeter. Very knowledgeable and answered all my questions. Wasn’t pushy or forcing me into any decision. Ended up very pleased

Sales manager replied to my text with “I wish we never would’ve sold you car”. I was shocked. That is incredibly rude, unprofessional, and disrespectful. Stay away.