Hidden fees. Recommend going to a no-haggle dealership. Car was poorly maintained at dealership and sold with faulty parts (costing me ~$200... so far).
First time car buyer here. Terrible experience. Test drove and was ready to buy. Sales rep comes out with the price write up with an additional $875 dealer fees. Claims this covers inspection, emissions, carwash - a bunch of BS. We leave, angry to have driven far in traffic and had our time wasted. On the drive home, get a call offering the original sales price. I say I'm no longer interested because of the hidden fees. Few minutes later get a call offering $200 off original price. Take it but still feel ripped off and annoyed with the process and waste of my time.
After purchasing, which was still a headache because the sales rep was not great at explaining things (though he was relatively friendly), the car was dropped off and the dealer requested that I drive him home. That seemed to defeat the purpose of him dropping it off and I said no, though I feel bad that he had to Uber home (why would Koons not provide him a ride?). Car runs into issues almost immediately. First, they overinflated the tires (66 PSI, max is 51, recommended is 33-35). Don't know why they would do this. Second, one of the tires has a leak. Maybe they overinflated so I wouldn't catch it at the dealership, not sure. So a tire will require patching ($30). Third, and worst of all, the car had a faulty inverter coolant water pump ($120 part + $26 coolant, this would be a lot more if I did not do the repair myself). I assume they cleared the codes to sell it, so the issue didn't pop up until I first drove the car for over an hour. Headache. The coolant was also super low. Insane that they wouldn't simply top off a fluid like that. Also, there was only one hubcap ($20 to get a new set lol).
In summary, I think this is a predatory dealership that will create hidden fees and sell cars with known issues. I did mention these issues to my sales rep, hoping they would be willing to reimburse me for the water pump in an effort to remedy the situation before I wrote this review. No response.
Terrible first experience. Recommend going elsewhere. Learned some hard lessons about what happens when you do not obsessively inspect a used car/trust the dealership.