Koons Tysons Toyota

A "Wow" fail General Manager, According to your Customer Relations Manager, customers receiving a survey typically are prompted within a week--that time has com General Manager, According to your Customer Relations Manager, customers receiving a survey typically are prompted within a week--that time has come and gone; I thought you should know of my overall disappointing Koons' experience, a "Wow" fail. We did not experience the level of customer service your recent Board of Governors Award recognizes. As of this writing, we are settled. You should know I can not recommend your dealership based on this experience. If you care to know of the details, they are listed below. Of my seven new car buying experiences, the Koons' event was the worst I have ever had. During our 10 hours (over a two day period) at this dealership during the week; it was a comedy of errors: two of the three cars we filled paperwork on would not start. There is a reason: on busy weekends, many cars are often left with doors open causing batteries to drain--common in the Prius models. So common, that your protocol is to place windshield wipers in the up position so techs know which ones to charge, but yet we had a few with battery issues on both Thursday and Friday. They missed a few delivery deadlines with vehicle(s) not being ready (battery not charged, vehicle not cleaned) for delivery. Three to four hours is what I have experienced in the past; the 10 hours does not include my initial visit of kicking tires when shopping--the 10 hours were inclusive of negotiating, getting paperwork/vehicle ready/and mostly waiting and waiting--clearly no sense of urgency and a commitment to customer service. My experience was so frustrating, it was apparent to your staff it was not how a car buying experience is suppose to go; I became numb to the number of apologies... Salesman was not familiar with loaner policy as he offered it to us when one does not exist; it was later rescinded by management. At the eleventh hour, customer relations manager voiced we should call her if needed. Sales manager and I agreed on a price difference and yet they charged us ~$173.54 more. Not that much money I suppose, but poor form when this issue was brought up when Jon Frederick and I virtually shook hands. Apparently, responding to an email with "all-in on those figures" on my counter offer means something different. I will not purchase another car from you; shared my experience to my network and review sites. More

Very professional I had a warning light go on in my 2013 Prius C. The team found the problem and corrected it quickly, which gave me peace of mind. I had a warning light go on in my 2013 Prius C. The team found the problem and corrected it quickly, which gave me peace of mind. More

Still raving about our great car -buying experience! Seneca Harris was very helpful and knowledgeable in choosing the right cars for us - and handling our trade in. Best car buying experience ever - we Seneca Harris was very helpful and knowledgeable in choosing the right cars for us - and handling our trade in. Best car buying experience ever - we left smiling! More

Keep Up the Great Work! We bought our first new car at Koons Tysons in '09 and came back in July to buy our second. They have treated us fairly and know what they're talking We bought our first new car at Koons Tysons in '09 and came back in July to buy our second. They have treated us fairly and know what they're talking about. The dealership has a nice tradition in which they have a dinner and Q&A every month for people who have bought from them. We went to this month's dinner on Monday and came away knowing more about our new car than before the dinner. One of the mechanics at the dinner--a fellow named Keith--was particularly helpful in showing us how to use the computerized navigation system. One heck of a nice guy! Thanks Keith!! More

great car buying experience highly recommend Koons Toyota, found a great sales team there. George Davaa is an outstanding sales associate, knew the features of the truck I wante highly recommend Koons Toyota, found a great sales team there. George Davaa is an outstanding sales associate, knew the features of the truck I wanted from bumper to bumper, he was easy to work with and very patient. Tony Ramazani, new car manager, checked in with me every step of the sales process, very personal attention. Mehdi Soltanian, finance manager, made the paperwork process painless, very professional and helpful. More

Good fast Service My service rep was polite and coutteous as always. He provide fast professional service I fell I spent the minimum time in getting my repair complet My service rep was polite and coutteous as always. He provide fast professional service I fell I spent the minimum time in getting my repair complete My service rep is one of the reasons I keep returning to Koons Tyson Toyota More

General Maintenance and Repair Koons Tysons Toyota service representative, James Kim, outdid himself today by providing outstanding service, fair pricing, and up to a minute communi Koons Tysons Toyota service representative, James Kim, outdid himself today by providing outstanding service, fair pricing, and up to a minute communication; as well as setting me up for my next visit. Great job James.. Sean More

Great Service Very Helpful and explaining thing that my car needed and answer all my questions about the different warranties that I have. He showed and had great p Very Helpful and explaining thing that my car needed and answer all my questions about the different warranties that I have. He showed and had great patience throughout the whole visit. More

Brought a new car This was the first time I brought a car in over 15 years and needless to say, I was nervous about the experience. I was recommended to go and speak wi This was the first time I brought a car in over 15 years and needless to say, I was nervous about the experience. I was recommended to go and speak with Haile Haile in new Sales over at Koons from a friend who had brought a car from him months before. I'm so glad I listened. Haile helped me every step of the way, from choosing which car fit my needs (it took a while), to handling my expectation in the buying process. He's calming influence really helped settle my nerves and made the whole buying experience not only easy, but educational. I would recommed anybody who needs a car or even has a question about buying a car to contact Haile Haile More

Excellent experience! I was so impressed by our salesman, Kader, the internet manager, Pushkar, and the finance manager, Manuel. Kader was kind, professional, and non-pushy I was so impressed by our salesman, Kader, the internet manager, Pushkar, and the finance manager, Manuel. Kader was kind, professional, and non-pushy, which alone made us love him. Hold on to him! Pushkar was responsive, friendly, and helpful. We spent a long time with Manuel, and had a great conversation. He too was professional and pleasant. You all have changed my view of car dealerships for the better - exponentially better. Thank you! Btw, my long time service manager, Joe Gonzales, is awesome too! He has been faithfully helpful and responsive to me for 12 years and I trust him. More