
Koons Tysons Toyota
Vienna, VA
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Fast walk-in service saved me 4 hours during work week James Case provided first class and fast service when I walked in Saturday mid-afternoon with an urgent need to have the alignment checked on our Camr James Case provided first class and fast service when I walked in Saturday mid-afternoon with an urgent need to have the alignment checked on our Camry. My original intention was to find out when I could make an appointment. However, James said he could have the vehicle checked and fixed right away. Less than 90 minutes later, the vehicle was fixed and I was back on the road enjoying a very smooth ride. I would like to thank James Case and the entire Koon's Tysons Toyota service team that helped me. It was magical and far-exceeded my expectations! More than that, it saved me at least four hours of time during the regular work week. As their TV commercials say, "we are going to WOW you!" And you certainly did. More
Used Subaru Purchase We had a great experience working with Toney on the purchase of our new (used) Subaru. Toney was informative, very friendly, and helpful with all asp We had a great experience working with Toney on the purchase of our new (used) Subaru. Toney was informative, very friendly, and helpful with all aspects of the purchase. More
2012 Camry LE "certified" Salesman AJ was extremely helpful and was able to put me in the car without any confusion normally associated with car buying.. Buy with confidence an Salesman AJ was extremely helpful and was able to put me in the car without any confusion normally associated with car buying.. Buy with confidence and really I would ask for AJ you will be taken care of properly without question. More
Great My family and I had a great experience. Toney was very knowledgeable about the car and showed us all the features. All the question we had were answ My family and I had a great experience. Toney was very knowledgeable about the car and showed us all the features. All the question we had were answered and we got a great price. More
Great customer service and great experience. I purchased a 2015 corolla s premium from Koons Tysons Toyota and i have to say i was impressed with the way everything went.Daniele Bava was my sales I purchased a 2015 corolla s premium from Koons Tysons Toyota and i have to say i was impressed with the way everything went.Daniele Bava was my sales consultant and he did a amazin job making sure i was purchasing the right vehicle.Daniele did a great job in explaining all the features in my 2015 corolla s premium.Tonci Klaric also did a great job explaining to me the finance process.All in all i have to say this is one of the best car dealership i have ever visited in a long time.I would defenetly recommend this car dealership to my friends and family.If you want great customer service and a great buying experience,Koons Tysons Toyota is the place to be.I want to give a big thanks to Daniele Bava and to Koons Tysons Toyota for making me a happy customer and making my car buying experience a fun one. More
quick response They got me scheduled for an appointment quickly for a urgent need. Brian Nuygen helped me quickly upon arrival, answered my questions clearly. The fo They got me scheduled for an appointment quickly for a urgent need. Brian Nuygen helped me quickly upon arrival, answered my questions clearly. The follow up with helpful. More
Impressed with the sales staff I had been looking for used Volvo XC 90 on the web for some time, but all were priced way over KBB or Edmonds dealer pricing. Had called other dealers I had been looking for used Volvo XC 90 on the web for some time, but all were priced way over KBB or Edmonds dealer pricing. Had called other dealers, but all were firm on their price. Finally found one at Koons that was priced below KBB & Edmonds dealer pricing...problem was I live 4 1/2 hours away. Emailed dealer and received a call from Toney Jeter. I had several questions and a few of the pics on the website were not clear. Toney took additional pics and sent those to me.....finally convinced this was worth the drive we took off. I had never been to a dealership this busy before, but everyone was obviously very well trained, and you could tell Toney loved his job and would go the extra mile to make sure you were going to have a good experience. There were few cosmetic issues we had concerns about, including a small tear in a leather door panel. Toney had their leather guys fix that, did a little touch up paint on one nick, and took care of some other minor issues himself. All looked great when they were fixed. When accounting was backed up checking us out, he ordered dinner delivered to the dealership for my family. I don't buy cars that often, but would not hesitate to drive 9 hours round trip again if Koons had what I was looking for at the right price. I now understand why they have all " # 1 Toyota dealership Mid Atlantic Region" banners hanging in the showroom. They've earned them with great pricing and customer service. More
BEWARE!! They sold me a wrecked car as CERTIFIED...BAD DEAL! They sold me a 2011 Toyota "CERTIFIED" car. I was told it was a local trade in. Only had 6500 miles on it...looked beautiful! I have had trouble fro They sold me a 2011 Toyota "CERTIFIED" car. I was told it was a local trade in. Only had 6500 miles on it...looked beautiful! I have had trouble from the beginning, including getting my trade in paid off and tags transferred. But the REAL problem, is the car was in fact WRECKED in NY ....and was repaired by Travellers Insurance and sold at Auction!! I was deceived...was told it had a clear CarFax. The entire right side of the car was crushed in....the original owner was advised to get rid of it instead of fixing it. NOW Koons refuses to make it good. They basically told me the Toyota Certified is worthless......They refuse to help....BAD BUSINESS HERE!!!! Don't trust what they tell you. On this transaction they personify the stereotype of Used Car Salesmen!!! More
Buying a Toyota Corolla Great experience. I contacted Luis Castillo via e-mail and we agreed on the price via e-mail. When I went to the dealer, the car was waiting for me. Great experience. I contacted Luis Castillo via e-mail and we agreed on the price via e-mail. When I went to the dealer, the car was waiting for me. The finance process was very smooth. cast More
Toney Jeter made this a fast and easy process This was my first time buying a car and Toney made this process very fast, easy and painless. He was very informational as far as the ins and out of t This was my first time buying a car and Toney made this process very fast, easy and painless. He was very informational as far as the ins and out of the car. Also, he was extremely understanding in the thought process of deciding if I was ready to buy. At no point did I feel pressured or uncomfortable purchasing a car with Toney . Thanks Toney!! More