Koons Tysons Toyota

Overall Pleasant Experience! This review is a little late as I've owned my 2014 Highlander for 7 months now, but I wanted to say that we had a wonderful experience at Koons Tysons This review is a little late as I've owned my 2014 Highlander for 7 months now, but I wanted to say that we had a wonderful experience at Koons Tysons Toyota and worked with JOSH LUNDY. What a great guy and he went above and beyond to give us the best customer service and to make a deal with us without being overbearing pushy or obnoxious! he's definitely the GUY TO SEE when you go there! He even called me on Mother's Day to wish me a great day which is rare these days in customer service! I recommend Koons to anyone who asks me about my new car! I've also had the pleasure of getting my car serviced there and it too was a nice experience! KEEP UP THE GREAT WORK, KOONS! More

Tony is an awesome guy that puts customers first When going into Koons to purchase a car I met Tony. I came in on a Friday wanting to purchase a particular car and Tony gladly explained everything to When going into Koons to purchase a car I met Tony. I came in on a Friday wanting to purchase a particular car and Tony gladly explained everything to me about it. Down to where the spare is and how to get it out to oil and the type the vehicle needs. He shows you everything so your not leaving the dealership not knowing about your car. Well needless to say I decided to not go with the car I originally planned on and came in the next day, taking up many hours of Tonys time deciding on an alternative. He helped me work through the deciding process and was so patient and kind. Thanks Tony! More

Aria is awesome! My Prius had a weird glitch where the computer (i.e. ALL POWER) shut off randomly and restarted when a door was slammed hard. Of course, it could nev My Prius had a weird glitch where the computer (i.e. ALL POWER) shut off randomly and restarted when a door was slammed hard. Of course, it could never be reproduced when I wanted to show it to my service rep, Aria, at Koons Tyson's Toyota. Aria worked with me till we had the problem solved. First he asked me to video it the next time the problem occurred. He shared the video with his manager. They tore apart all dash and door connections to the computer. They reported the problem to Toyota. In the meantime they gave me a free rental car (a brand new Prius V) and worked on the car for more than a week. I was only charged for an oil change and was even given a discount for that with a coupon they had sent me. I was treated with respect and lots of patience, even though I'm sure they must have thought I was nuts since the problem couldn't be reproduced. But thanks to Aria, they stuck it out till it was solved. Aria is awesome!! More

good experience overall I don't like buying cars! But, I have to say the team at Koons Tysons Toyota made this a good experience for me and one I came away from feeling like I don't like buying cars! But, I have to say the team at Koons Tysons Toyota made this a good experience for me and one I came away from feeling like I made some friends and think it would be fun to run into them around town. More

Excellent experience!! A+++. Thank you!! Thank you Seneca and the Koons Toyota team. They did not give up on getting me in my '11 scion when I had my doubts. It was my first new car and they Thank you Seneca and the Koons Toyota team. They did not give up on getting me in my '11 scion when I had my doubts. It was my first new car and they made my experience very pleasant and enjoyable. I would definitely recommend everyone to come here. Their quality of service and knowledge of what they do is amazing!! A+++. Thanks!! More

Seneca is the best sales representative I've ever had. He's seen me through any issue that has arose- above and beyond- to take care of me as a customer. I w is the best sales representative I've ever had. He's seen me through any issue that has arose- above and beyond- to take care of me as a customer. I will buy my next car from Seneca. More

Great Experience I had a great experience at Koons Tyson's Toyota. My salesaman, Seneca Harris was a delight to work with. He was professional, knowledgeable about I had a great experience at Koons Tyson's Toyota. My salesaman, Seneca Harris was a delight to work with. He was professional, knowledgeable about all aspects of the vehicle, and was determined to make my car buying experience stress free. I recommend anyone looking to purchase a vehicle to see Mr. Harris at Koons Tyson's Toyota. More

Great service I will like to mention two names Seneca and Edward. Both of them are more than great. Helped is for Prius. They make my purchase easy and quick. But I I will like to mention two names Seneca and Edward. Both of them are more than great. Helped is for Prius. They make my purchase easy and quick. But I wasnt too satisfied with the finance person. First I asked how many applications they did he said three but I believe it was more than three cause of I still receiving mails for the applications. The information was provided was not enough. The paperwork was delayed by him and do not have all. Alright the sales side they gave me all the information before I had my concern. I will like to say if you are trying to buy contact Seneca or Edward they both are great and helpful. They will go out of their way to help you and find the right solution. More

True Customer Satisfaction! I went in to look at a used Highlander, I purchased one...drove it around for 6 days and wasn't totally happy. Thought maybe I could have gotten a ca I went in to look at a used Highlander, I purchased one...drove it around for 6 days and wasn't totally happy. Thought maybe I could have gotten a car with less miles but still at a great price. Contacted Josh, he said to come on by, take a look, no questions asked. Went by and received a full credit and left with a car I'm very happy with. Josh brought up several things that made me think and ultimately make my decision. Riad was very helpful. Tonci was like a kindred spirit, we hit it right off, and he made the paperwork process much more bearable. What other car company offers this kind of protection, guarantee, and personal service? More