Koons Tysons Toyota

Do not go here I called on a car from autotrader. They said it was perfect and come down, knowing we lived over an hour away. It had three new tires and one worn I called on a car from autotrader. They said it was perfect and come down, knowing we lived over an hour away. It had three new tires and one worn tire and the tint was scratched. It was even missing a cup holder. They wouldn't negotiate at all and were even rude about it. I looked at a different car and liked it so five hours later after much pressure about a warranty, I was driving away. I emailed all the info they needed for out of state plates and then called to follow up. They said I needed to come back because they did the wrong paperwork. I said I could only do it on the weekend and they said that was fine. I called ahead on Sunday and the guy I worked with was not even working, nor had he prepared the paperwork or notified anyone else about the issue. So after two more hours of driving and an hour and a half in the dealership for a second time, they wanted me to come back since they couldn't say what the final tax would be. I filled out two sets of paperwork because it was so far to return. Now, two days and several calls later, they won't call me back to confirm I am actually good to get plates or even to tell me the final price/payment. I mentioned how inconvenient it was and how we were disappointed on Sunday. The manager, Frank Elrod, said they don't do gas cards to reimburse my expense and didn't even say sorry about the issue. He was standoffish and uncompromising. I am about to just return the vehicle. Such an impersonal, disappointing experience. If a manager reads this, please, contact me and sort this out! More

Good job Fred I was please with the service provide by Frederic. He help me choose a car that was affordable. This my first new car and I would recommend Koons Tyso I was please with the service provide by Frederic. He help me choose a car that was affordable. This my first new car and I would recommend Koons Tysons Toyota to anyone who want a new car at a good price. More

good job Aladdin Salem was a good seals man, this was a second car i bought from him. he is smart,friendly,and he knows what he does. Aladdin Salem was a good seals man, this was a second car i bought from him. he is smart,friendly,and he knows what he does. More

Friendliness, Professionalism, Excellence in Sales/Service Mr. Clyde Perry, Sales, was instrumental in my decision to purchase a new Highlander Platinum Limited. This is the 3rd vehicle purchased from him, and Mr. Clyde Perry, Sales, was instrumental in my decision to purchase a new Highlander Platinum Limited. This is the 3rd vehicle purchased from him, and association goes back approximately 8 years. Knowledgeable concerning the product, and professional and friendly in his demeanor. My Association with this dealership since 2003: purchased 2003 Tacoma CrewCab, 2005 Tundra CrewCab, 2007 Tundra CrewCab, 2008 Highlander, and now the 2014 Highlander Platinum Limited. Service Department also instrumental in my decision to purchase at this dealership. Mr. Mike O'Neill is primary reason due to his knowledge, skills, and abilities--consummate professional. Have referred many friends and family to this dealership. Recently sent friend to Mr. Perry who bought a new RAV4 and he related how pleasant the experience was with Mr. Perry. Keep up the great work! More

Process made easy! We went through our insurances car buying service which made it an easy process and when Seneca called in response to my info request, he was upbeat a We went through our insurances car buying service which made it an easy process and when Seneca called in response to my info request, he was upbeat and willing to work with our schedule to be able to see the car. When we arrived at the dealership, Seneca was the first person to meet us and had the car ready and waiting for us. He answered all of our questions. Seneca was great to work with! He was funny to talk to you. He made this buying process very easy and there was no stress/frustration, which everyone knows there can be, while buying the car. I will highly recommend your dealership and Seneca to my family/friends who looking for a Toyota! Thanks again Seneca!!!!! More

Prepared and not pushy I was very impressed with our sales associate, Seneca. I had let him know which car my husband and I wanted to look at - he had it ready and waiting I was very impressed with our sales associate, Seneca. I had let him know which car my husband and I wanted to look at - he had it ready and waiting out front for us when we pulled up. Prior to my arrival, Seneca text me a short video tour of the car pointing out it's features. He had even pulled up a comparable car right next to it so that I could look at them side by side. WOW! Talk about being prepared and making my experience amazing! Other places I had visited took 20 minutes to find the car on their lot, pulled it up and then basically just had us look at the car...no talking about gas mileage, safety of car, special features, etc. Seneca made sure all our questions were answered and was very polite when we needed "couples time" to discuss our finances privately. He was friendly, very prepared for our visit and not pushy about buying the car. (Even though we did!) I would highly recommend Koons Tysons Toyota - ask for Seneca! More

seneca was awesome I would definitely recommend your dealership. Seneca was friendly,professional, patient, and walk me through the entire process as i traded in a damag I would definitely recommend your dealership. Seneca was friendly,professional, patient, and walk me through the entire process as i traded in a damage car. Made what can be a stressful situation very easy. Thank you Seneca More

Great experience at Koons Toyota! This was my first time buying a used car at the car dealership. Seneca was our salesman and he helped us to go step by step until all the process done This was my first time buying a used car at the car dealership. Seneca was our salesman and he helped us to go step by step until all the process done. He is a good listener and very funny guy. We appreciated your help and sorry for the delay in giving this excellent review! Good job Seneca!! More

Amazing Experience! This was my first time purchasing a car and he made the process so seamless. I definitely recommend Sean as your go-to guy when it comes to cars. He k This was my first time purchasing a car and he made the process so seamless. I definitely recommend Sean as your go-to guy when it comes to cars. He knows exactly what he is talking about and isn't the typical pushy salesman. He is honest and gives you the best advice and makes you feel comfortable about your purchase. More

Excellent buying experience We bought a used Toyota Highlander Hybrid from salesperson Toney Jeter last weekend. Toney was extremely knowledgable about this car and was able to a We bought a used Toyota Highlander Hybrid from salesperson Toney Jeter last weekend. Toney was extremely knowledgable about this car and was able to answer all our questions. He spent time with us going over the different aspects and advantages of hybrids. Toney was professional and friendly - we appreciated his low key approach. More