Koons Tysons Toyota

Wonderful Experience Sam took the time to understand the type of car I wanted versus the car that I actually needed. He then took into account my proposed budget and sear Sam took the time to understand the type of car I wanted versus the car that I actually needed. He then took into account my proposed budget and searched for the perfect car for me asking for my input throughout the entire process. He's not pushy and allowed me to be in charge of the car buying experience with no pressure to buy and at the same time showing me the great deals that were available at the time. I will definitely buy from him in the future and will always recommend him to anyone looking for a car. More

Great Experience, Thank you!!!! My fiance and I bought a Toyota Sienna yesterday from Koons Toyota. Their prices were better (around $3,000 better) then anywhere within a 200 mile r My fiance and I bought a Toyota Sienna yesterday from Koons Toyota. Their prices were better (around $3,000 better) then anywhere within a 200 mile radius of our home. We drove 100 miles to purchase the vehicle and would do it again, and recommend anyone else to do the same. The dealership not only provided us with excellent service but also worked with us to get the price of the vehicle in our budget. Thank you Koons for making this vehicle happen for us and our family! My only reason for not giving all "5s" would be because of the long wait (2 hours) we had from the time we decided to purchase the vehicle until we were able to leave the lot. I must say however, the vehicle was very newly listed and Koons took their time to clean and inspect the vehicle and apply now tires and brakes. (This may have been some reason for the delay) NO MATTER WHAT THE REASON, IT IS WORTH THE TIME TO GET THE QUALITY AND PRICE YOU WILL RECEIVE FROM KOONS TOYTOA!!! THANK YOU ALL!!!! More

Thank you Riad First time I enter a car dealership and we feel no pressure at all he was very welcoming and explained in details the specs of each car since we were First time I enter a car dealership and we feel no pressure at all he was very welcoming and explained in details the specs of each car since we were in between the Sienna XLE or the LE , we ended up buying the XLE he stayed with us till almost 11 pm just for us to get a good deal thank you Riad Excellent Sales and Financing - We really thank you for a great experience! Our Family is growing and we loved driving out Sienna 2014 !!". More

Car buying made pleasant Great people like Alaeldin Salem, Nino and Pushkar made car buying easy, very pleasant. We found very good friends. Specifically Alaaeldin Salem, t Great people like Alaeldin Salem, Nino and Pushkar made car buying easy, very pleasant. We found very good friends. Specifically Alaaeldin Salem, to him many thanks. We will recommend the dealership to all our friends. More

Outstanding Customer Attention and Information Sharing My first inquiry online about a 2010 Prius was answered quickly by Seneca Harris who provided very helpful information; he also coordinated with secon My first inquiry online about a 2010 Prius was answered quickly by Seneca Harris who provided very helpful information; he also coordinated with second salesperson for my visit to the dealership the next day. The second salesperson, Bill Oakes, allowed plenty of time for two test drives of two cars, and checked on a third when I inquired about it. He also allowed me plenty of time to sit in the car I was more interested in to test out all the ways to adjust seating, and he introduced me to a number of other controls and programming choices in the car. Throughout, he entertained with humorous stories which definitely led to an increased positive mood. But, when I wanted to focus on the car, there was no issue with moving off a story and answering my questions. This salesperson did not rush me, staying almost two hours past closing to answer all my questions. I had to put a hold on the car to arrange financing, and everyone involved in this aspect was friendly and accommodating when I had to delay a day. They also agreed to pull out one small circle dent and touch up very minor dirt and tiny marks. When I came to pick up the car, my first salesperson, Seneca Harris, greeted me with a sparkling, newly washed car that also had a full tank of gas. And all the body work had been done. Then Mr. Harris took his time showing me all the controls with even more detail than during my test drives--he showed everything to get me road ready and to help me fully utilize all the features; he was an excellent teacher--crystal clear, to the point, and also answering with a sixth sense about what I would want to know about choices in various options. He showed me how to use every feature, helped me program my phone with bluetooth, and illustrated the destination programming by helping me input my home address. It's also true that his sharing a story or two humanized our transaction. Overall, he was personable, upbeat, and professional. My experience supports the excellent ratings this dealership takes pride in receiving. I do have two aspects of my experience I wish had been different. One was getting extended pressure to buy an extended warranty from the finance manager. The second was the salespersons' refusal to come down even a mere $500 in price. The dealership does price fairly competitively which probably helps to explain their record sales, but the higher mileage on this used car warranted some give on the sale price. A small reduction would help a buyer feel a bit more invested and in control of the intense sales transaction--leading to an unqualified outstanding experience rather than a generally excellent experience marred by these two aspects. I still wish to end by applauding once again Mr. Oaks and Mr. Harris who, showing me respect and attentive care, won my confidence and secured a successful purchase. More

Review for salem Excellent service and made sure that I got a good deal for the car. I was given all the best options which changed my mind that I will lease the car i Excellent service and made sure that I got a good deal for the car. I was given all the best options which changed my mind that I will lease the car instead of buying the car. More

Great experience I had been to a few different car dealerships and by far Sam totally gave me a great experience as well as the entire Koons Toyota family. I had been to a few different car dealerships and by far Sam totally gave me a great experience as well as the entire Koons Toyota family. More

not happy I went for toyota care service.mycar has 5000 mile , the service I had to check fluids and tire rotation.before I go to the dealer.I checked my fluids I went for toyota care service.mycar has 5000 mile , the service I had to check fluids and tire rotation.before I go to the dealer.I checked my fluids and my tires.they never did any tire rotation.and they never put any washer fluid in it More

Hassan Usmani, Great Customer Service! Bought a Corolla 2014 from him this time, but we have also bought other cars from him in the past so we are his repeat/loyal customers. I would defini Bought a Corolla 2014 from him this time, but we have also bought other cars from him in the past so we are his repeat/loyal customers. I would definitely recommend him to anyone, he's a great guy and you can tell he's a people's person. He made no pressure to buy any cars, yet was very informed about the technology which made the experience good because buying cars, especially new ones, can be a very stressful situation. He is very honest, we got the best deal that we could get for the car we purchased. Not only did he do a good job at helping us choose a car, he covered everything from that point on as well. When we went for a test drive he showed me how to use every single aspect of the car, informed me of new technology the car had, and pretty much covered everything. Overall, his well-informed, honest, sociable personality made the car experience the best it could be - I'd call it very quality customer service and am very impressed! Good job. If my family ever needs to buy a car (and of course we are loyal Toyota buyers), we will always go back to him. More

That's customer service! Derrick Miller's honesty is refreshing. I did my car shopping online, and was intending to purchase a new vehicle. After meeting Derrick, I decided Derrick Miller's honesty is refreshing. I did my car shopping online, and was intending to purchase a new vehicle. After meeting Derrick, I decided to take a second look at used vehicles. Derrick was honest and answered my questions. If there was something he didn't know, he didn't guess at an answer and promised to get one. That's impressive. Derrick showed me a car that matched my preferences, but not my price. I told him I'd have to think about it, and he gave me his business card. I left and did some more online shopping. Derrick's no-pressure sales approach impressed me so much that when I found a vehicle that met both my needs and price, I called Derrick and returned to the dealership. Derrick met me at the door, showed me the vehicle, and we went for a test drive. Mawutor Adamaley finalizing the paperwork and I drove off in my new vehicle. Now that's the ultimate experience in purchasing a vehicle - That's customer service! More