
Koons Tysons Toyota
Vienna, VA
Filter Reviews by Keyword
By Type
Showing 1,614 reviews
George provided excellent Customer Service. His polite and professional demeanor made me feel comfortable dealing with Tyson's Toyota. He answered all my questions to the best of his ability. Thanks and professional demeanor made me feel comfortable dealing with Tyson's Toyota. He answered all my questions to the best of his ability. Thanks, Jacques More
Mr. Jeter is the best salesman I've dealt with. He took care of us from the time we called about the car we saw online. We had to bring the car back for some service issues and he helped with that too took care of us from the time we called about the car we saw online. We had to bring the car back for some service issues and he helped with that too. He made sure we were completely satisfied!!! I have already recommended a family member and he also bought a car. He was just as impressed with Mr. Jeter. It's obvious that Mr. Jeter makes customer satisfaction his top priority. I will continue to refer people to Mr. Jeter. More
Davaa George Enkhtur was very knowledgable about Tundra. His description of Crewmax's basic feature convinced me to choose it over other options. Thanks George His description of Crewmax's basic feature convinced me to choose it over other options. Thanks George More
Great experience here, from the start to the finish. I would definitely recommend this dealership to my friends and family members. Friendly salespeople and staff. would definitely recommend this dealership to my friends and family members. Friendly salespeople and staff. More
Every time I need service, it is such a joy to be treated with respect. They really listen to what I am asking and answer all of my questions, which at my last dealership wasn't the case. Service here is al with respect. They really listen to what I am asking and answer all of my questions, which at my last dealership wasn't the case. Service here is always excellent and dependable! Looking forward to buying my next new car from them! More
Three friends had purchased Toyota's from Koons through Mr. Perry. They recommended him to me since I was looking for a new Sienna. I called Koons and was told that Mr. Perry was in a meeting and through Mr. Perry. They recommended him to me since I was looking for a new Sienna. I called Koons and was told that Mr. Perry was in a meeting and would call be back later. He called back a week later! I talked with him about what I was interested in and the options I wanted. He said he would soon send me specific information on a couple of Sienna's they had in stock. I never heard from him again. I would not recommend Koons based on my experience with Mr. Perry. More
I recently bought a '14 Corolla from Koons Tysons Toyota and Toney Jeter helped me with the process from A to Z. I was referred to my by Joe Gonzales from the Service Department because I decided to Toyota and Toney Jeter helped me with the process from A to Z. I was referred to my by Joe Gonzales from the Service Department because I decided to go for a new one rather than dealing with the expensive repair on my '05 Corolla.Mr. Jeter has vast experience on all aspects of car sales and puts you at ease through the whole process. First he helped appraise my current car and ensured that we got a good trade-in price. He answered all my questions and concerns with charm and ease. He was very patient and made sure that we got the exact color and options that we desired. I recommend him highly. If you need a car and want a smooth buying experience go meet Mr Jeter. More
Buying a car is always a stressful experience. However, with the care and support Josh and Lorenzo showed me, I got through it and I am happier than ever. I was never pressured into buying a car, which is with the care and support Josh and Lorenzo showed me, I got through it and I am happier than ever. I was never pressured into buying a car, which is always great. Josh was so awesome and knew everything there was to know about the cars we test drove. He was funny and enthusiastic. The best test drive I have ever taken. Both Josh and Lorenzo showed me the care I needed to go through this purchase. If you are looking for a car, I would recommend speaking to this dealership. The whole staff was nice. Thank you Josh and Lorenzo for all your help and support. :) More
I went 5 times within three weeks to get AC fixed for 06 Avalon. Condenser was replaced, then compressor was replaced, then avaporator was replaced. Even all replacements didn't work and finally mechanic d Avalon. Condenser was replaced, then compressor was replaced, then avaporator was replaced. Even all replacements didn't work and finally mechanic declared new part replaced was broken. I paid over 2000 dollars and feel I was ripped off due to wrong diagnosis of service manager. Won't recommend AC service with Koons Tyson Toyota I called Debra in customer service and she promissed me some service manager will call me to explain me why they took 5 attempts to fix AC. No one called me even after three weeks. Probably dealer is too big and no more care for customers. I lost confidence on Toyota , NEW Toyota parts and yes Toyota Dealers too. Always bought Toyota but won't buy it again. I completed Toyota survey also but no one responded back with any explanation what dealer did in five attempts to fix the problem and charging me parts and labor. More
The experience lived up to the horror stories of "why people hate buying cars." I contacted the dealership, explained to them what I was interested in, what I'd be trading in, and my constraints. "why people hate buying cars." I contacted the dealership, explained to them what I was interested in, what I'd be trading in, and my constraints. I asked whether they were willing to work with me and were serious about making a deal. A.J. answered my queries in the affirmative. The experience at the dealership was awful. A.J. displayed little regard for my time by low balling me on my trade-in, only to "talk it over with his manager." The manager stated that they had indeed underestimated the value of my trade-in. The also dramatically overestimated the value of the car that interested me- the door jambs were dirty and scratched, the side of the car had a scratch, the entire car needed to be buffed, etc. Essentially, A.J. tried to portray a used car in good condition as immaculate. It appears Koons will try to shortchange you on your trade-in while refusing to budge on price, even when presented with clear evidence. I made it clear to A.J. that I would not be buying the vehicle in question, nor would I be doing business with Koons. I'm not sure how this translates to "please have the dealership contact me repeatedly over the next three days." More