Koons Tysons Toyota

I scheduled an appointment to meet with the sales rep who had answered some email questions of mine. I gave him my model and vin ahead of time so that he could have the paperwork drawn up. It was a lease buy had answered some email questions of mine. I gave him my model and vin ahead of time so that he could have the paperwork drawn up. It was a lease buyout, and I walked in with financing, so this should not have been a difficult process. It was a nightmare. He made me wait while he tried to gather the papers, not seeming to know how to complete the transaction, and then padded the sales number by $500 for no discernible reason. I noticed the problem when I finally was able to sit down with the financing guy- who did do wonders and got me an even better rate, so good on him- but as I crunched the numbers, I confronted them on the $500 pad. The salesman tried to explain it away by saying that it's a buyout fee. It's not on my lease. So I said fine, I'll pay it if you make it a line-item on the finance sheet (they were trying to make it the starting purchase price). Both the finance guy and the salesman left the room, but not before the salesman tried to get the finance guy to agree that it's just a "buyout fee" and that I had already agreed to the number. They walked out and a manager walked in, one-lined the salesman's "mistake," and gave a quick apology before running out the door. I could hear him yelling at his guys to "close the deal." what a scam. I got a reasonable deal on my car but only after 3 hours and their attempt to take me for a ride. stay away from this place if you can help it. More

I purchased Camry here. Also I ordered factory-style navigation for my car. Due to my sales-person it was installed surprisingly very quickly - in just a couple of weeks after I payed for it! Do you bel navigation for my car. Due to my sales-person it was installed surprisingly very quickly - in just a couple of weeks after I payed for it! Do you believe it? But it is true! I think any other dealer would do it within a month or two! But not in case of Koons Tysons Toyota and Charlie London!!! Just imagine! You buy 2009 Toyota Camry, pay for factory navigation, wait for as low as two weeks and bingo! You've got factory navigation 2011! With SD-card (WOW!) and USB on it (which 2009 model doesn't have as Charlie said)! Unbelievable? Yes! But the dreams come true in Koons Tysons Toyota (at least if your sales-person is Charlie London). So if you're in doubt about which dealer to choose - don't wait! Call Koons Tysons Toyota right now! And ask Charlie London if it's possible and everything will be OK. Great job guys! I'd like to buy one more car from you (that blue Avalon with nav and all other options) but I'm afraid I cannot afford it right now :( Thanks for cooperation! More

We were unsure of the problem when we took the car in. We were unsure of the problem when we took the car in. Pete was very helpful and outlined the possible causes that they would review. After the dia We were unsure of the problem when we took the car in. Pete was very helpful and outlined the possible causes that they would review. After the diagnostics, he communicated the optimal solution and explained it fully in a way that was easy to understand. The work was then done quickly and efficiently. I left more knowledgeable about my vehice and would definitely recommend Tyson's Toyota and Pete. More

Bought a new 2011 Highlander and found that the "selling" experience was outstanding. Louis Castillo was straight forward, direct, and most of all No jerking around. This dealership is across the "selling" experience was outstanding. Louis Castillo was straight forward, direct, and most of all No jerking around. This dealership is across the river from where I live, but in 40 years of buying new cars, I've never had such a good experience. From my "local" Toyota Dealership (only 3 miles from my home) with my last Highlander purchase, what was promised me was NEVER fully given and I vowed never to go back to that place. I can recommend Koons on the sales side without hesitation. Stay tuned for the review after my first service. The new car owner shop review and meet-and-greet with the mechanics was really a nice touch. Got all my questions answered by qualified mechanics from the basic inquiries to technical questions about transmissions etc. We'll see if actual service is just as great (which I expect it to be!). Thanks Koons Team More

The service was excellent. Esp,the salesman was totally helpful and friendly. His name is Muugii. Actually we came there to buy an used car but Muugii could turn us to buy the new one. Finally, we bought t helpful and friendly. His name is Muugii. Actually we came there to buy an used car but Muugii could turn us to buy the new one. Finally, we bought the RAV4 2011 and we feel that it was a good decision. Also the financial person who helped us was outstanding. I would highly recommend this place and the salesman. More

I have gone to alot of different Toyota dealers throughout the years, but nothing can compare to the service I receive from Koons Toyota in Tysons and from Pete Onderchain. I never have to worry a throughout the years, but nothing can compare to the service I receive from Koons Toyota in Tysons and from Pete Onderchain. I never have to worry about being "taken for a ride". The personnel at Koons Toyota are honest, decent people. They take great lengths in making sure that my Highlander is well taken care of. I highly recommend Pete Onderchain and his staff at Koons Toyota. They are truly the best!!! More

I purchased all my cars from Koons Tysons Toyota and have all my service done there. Aria has taken care of my two Rav4's and Sienna Van for over six years, always able to fix the problem in a timely manner all my service done there. Aria has taken care of my two Rav4's and Sienna Van for over six years, always able to fix the problem in a timely manner, friendly and professional. Thank you Aria. More

We are now at cars #4 and #5 serviced by this dealership (a 2003 and a 2007 4Runner V8 limited). We can't say enough good things about Chuck and his crew. So to put it simply, they are "beyond best in cla (a 2003 and a 2007 4Runner V8 limited). We can't say enough good things about Chuck and his crew. So to put it simply, they are "beyond best in class". They bend over backwards to be friendly and accommodating, far beyond what nearly any other service organization has done for us in the past. They are very much oriented to the philosophy of "what's right", rather than "who's right". More

The service at this dealership is top notch. I own three Toyota's. Two were purchased at other dealerships and one purchased here. The purchase price was fair, not unbeleivable (everyone deserves to make a Toyota's. Two were purchased at other dealerships and one purchased here. The purchase price was fair, not unbeleivable (everyone deserves to make a living). But all my Toyota's are serviced here. They do excellent work in a timely manner. I've never been disappointed. Pete Onderchain (sp) has been personally involved with two bigger problems that I've had and both times he treated me fairly, quickly, and with the utmost integrity. I highly recommend this dealership and Pete. I won't go anywhere else. More

I took my 2003 4runner to Koons Tyson Toyota to replace a broken 4wd part, and spoke to Jeff Lipscomb. He gave me a reasobable price that was cheaper than other quotes. He was friendly, up front, never press broken 4wd part, and spoke to Jeff Lipscomb. He gave me a reasobable price that was cheaper than other quotes. He was friendly, up front, never pressured me to buy anything, and kept me well imformed of the status of the repair with email updates and phone calls. The entire staff was friendly, courteous and it seems they take pride in their dealership. When I received my vehicle, they had replaced the wipers, topped off the fluids and washed my truck at no extra charge. This was by far the best experience I have had at any dealership. I feel that Jeff, and Koons Tyson Toyota care about their customers, are honest, have fair prices, and do not pressure sell. I am very pleased! More