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Koons Tysons Toyota

Vienna, VA

Overview
Reviews
Vehicles
4.7
1,623 Reviews
Call Dealership (703) 790-5920
View Awards

8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,623 reviews

November 25, 2023

Came in for the Black Friday sale which excluded the $3k markup, great experience. Muhammad and Ian made the process easy and were super knowledgeable. More

by engineergallagher
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Report | Print
Nov 27, 2023 -

Koons Tysons Toyota responded

We're glad to know you had a great experience during our Black Friday sale at Koons Tysons Toyota! It's fantastic that Muhammad and Ian could make the process easy for you. Thanks for sharing your feedback with us!

November 25, 2023

Thank you soo much ian saeed khan for setting up the application and Bluetooth and getting us chai tea also thanks muhamad for Black Friday discount rav4 hybrid More

by sultan.samim2019
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Report | Print
Nov 27, 2023 -

Koons Tysons Toyota responded

We're delighted to know that our team at Koons Tysons Toyota was able to assist you with your new Toyota RAV4 Hybrid. It's great hearing about the excellent service Ian and Muhamad provided, including setting up applications and Bluetooth for you! Thanks for your review, Sultan!

November 25, 2023

Buyer beware! Had a deal on a vehicle purchase with signed purchase order and deposit. Prior to returning to pick up the vehicle, the Sales Manager had seller’s re More

by E. Alston
Recommend Dealer
No
Employees Worked With
J. Nabulsi, L. Duckett, A. Rana & P. Bahsin
Report | Print
Nov 27, 2023 -

Koons Tysons Toyota responded

It's concerning to read about your experience. We aim for transparency and fairness in all our transactions, so this feedback is taken seriously. I'd like the opportunity to understand more about what happened here and see how we can make things right. Please reach out when you have a moment. Thank you, Krystle Uriona - Customer Relations Manager - (703) 790-5920 x 23191

Nov 27, 2023 -

E. Alston responded

Good morning Krystle, Short version of what happened: 10:30am Thanksgiving’s Day I arrived at Koons Tyson Toyota to test drive a used/pre-owned vehicle. After test driving the vehicle I negotiated a sales price (and trade-in) with the sales representative and manager. After signing the paperwork (to include purchase order) I left a deposit and agreed to return on Monday to pickup the vehicle. On Saturday, I received a call from the sales representative stating the sales manager was pulling my deal and re-listing the vehicle (at a higher price). While I appreciate your concern for my experience, I don’t know what if anything you can do. As a large dealership, I am sure you conduct thousands of transactions. In your quest to achieve transparency and fairness in all your transactions, I can only hope that no one else experiences the same transparency and fairness I experienced at Koons Tyson Toyota. E. Alston

November 24, 2023

Thank you Ian saeed khan very very best for setting up the technology and Bluetooth and connecting app. Thank you mo hashem for rav4 hybrid More

by narayangayakbdr
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Report | Print
Nov 26, 2023 -

Koons Tysons Toyota responded

We're glad to know that Ian and Mo were able to assist you with setting up the technology in your new RAV4 Hybrid at Koons Tysons Toyota. Thanks for sharing your experience!

November 24, 2023

Very favorably impressed by each employee I spoke with. They are professional, caring, attentive, and responsive. More

by Tacoma Owner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rami Darwich Ahmad
Report | Print
Nov 27, 2023 -

Koons Tysons Toyota responded

We're delighted to know you had a positive experience with our team at Koons Tysons Toyota. We strive for professionalism and attentiveness in all we do, so your feedback is greatly appreciated!

November 21, 2023

Everything Good appreciate the help. Thank you Ian saeed khan for good test drive thanks also Muhammad for making a deal More

by mrslgr
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Report | Print
Nov 21, 2023 -

Koons Tysons Toyota responded

We're glad to know that you had a positive experience with our team at Koons Tysons Toyota! We'll make sure Ian and Muhammad get your appreciation. Thanks for the review, and enjoy your new ride!

November 21, 2023

Everything went smooth and I really appreciate all the help from the Salems. Great Service More

by JeanO42
Recommend Dealer
Yes
Employees Worked With
Amr Salem, Alaaeldin Salem
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Nov 21, 2023 -

Koons Tysons Toyota responded

Hi Jean - Thank you for the five-star review! The Koons Tysons Toyota team is thrilled to know that everything went smoothly. Take care!

November 20, 2023

thank you ian saeed khan for being nice and showing all the features and connecting the bluetooth and muhammad khan for making a deal and ali for black tacoma More

by aruzhanaitkazy
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Report | Print
Nov 21, 2023 -

Koons Tysons Toyota responded

We're glad to know that Ian, Muhammad and Ali were able to assist you at Koons Tysons Toyota. Enjoy your new Toyota Tacoma!

November 19, 2023

Also thank you so much Ian saeed khan for being happy and giving good test drive and helping me deliver car to rental car place More

by lizismyemail114
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Report | Print
Nov 20, 2023 -

Koons Tysons Toyota responded

We're delighted to know that Ian provided a great test drive experience and was able to assist with your car delivery at Koons Tysons Toyota. Thanks for sharing this positive feedback!

Nov 20, 2023 -

lizismyemail114 responded

Ian and Mustafa went above and beyond to help me get the car. Outstanding for real. Ian is a lovely young man and second to none. I love you all and hope to see you soon to hang out. Lizette

November 18, 2023

Service Advisor Brook did a great job making sure our RAV and Highlander will run in top condition. More

by loeffelmanpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brook
Report | Print
Nov 20, 2023 -

Koons Tysons Toyota responded

Our team at Koons Tysons Toyota is always here to help! Thanks for commending Brook's service - here's to a smooth ride in both your RAV4 and Highlander!

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