Koons Tysons Toyota

Koons Tysons Toyota has become a great disappointment. Toyota promotes their owners website, toyota.com/owners, writing "Amp Up Your Ownership. Access to all the tools and information for your Toyota—in o Toyota promotes their owners website, toyota.com/owners, writing "Amp Up Your Ownership. Access to all the tools and information for your Toyota—in one place." I own multiple Prii (Priuses), have spent over $5,000 per year for each of the past five years on repairs at Koons, and have made extensive use of this owner site to help with Toyotas that I own and with Toyotas I am considering buying. Unfortunately, there are problems with the site that I have been trying to get resolved--I have spent hours exchanging emails and talking to Toyota's 800 support line over the past months, but with no success. Toyota's model is to push most customer service to their dealers, but Koons has been of no help. I haven't been able to reach anyone at Toyota or at Koons who is able or interested in understanding, much less solving, what should be a relatively easy problem. Koons and Toyota need a new customer service model. Are they listening? More

Great service and my service rep was super professional and helpful . Very polite and friendly and helpful . Very polite and friendly More

Thank you so much Ian saeed khan for fixing the technology. You’re awesome. Other sales people could not figure out how to solve the problem. Very appreciative. Ian saved me lots of headaches. Safe technology. You’re awesome. Other sales people could not figure out how to solve the problem. Very appreciative. Ian saved me lots of headaches. Safety connect is finally working!!! More

The dealer service professional welcomed me and took care of my car without delay. The waiting room is large and comfortable of my car without delay. The waiting room is large and comfortable More

A great experience with a good salesman whi took care of my family through the car purchase process. my family through the car purchase process. More

Thank you Ian and Moh for your help with the test drive and helping me with the purchase of my new Toyota it is greatly appreciated. and helping me with the purchase of my new Toyota it is greatly appreciated. More

Thank you so much Ian Saeed khan for happy help and fixing technology. Thank you Chris for sienna 2023 beautiful. Without Chris help I would not be able to buy the car his help and service was amazing. fixing technology. Thank you Chris for sienna 2023 beautiful. Without Chris help I would not be able to buy the car his help and service was amazing. Other dealership did not compare to level of service. More

Thank you so much Ian for Good Happy test drive and also for explaining everything about the car to us. Thanks Muhammad for getting us such a wonderful deal we really appreciate all the teamwork!! for explaining everything about the car to us. Thanks Muhammad for getting us such a wonderful deal we really appreciate all the teamwork!! More

Thanks Ian saeed khan for setting up Bluetooth and app and connecting insurance and being happy. Thank you Muhammad khan for brand new rav4 hybrid and connecting insurance and being happy. Thank you Muhammad khan for brand new rav4 hybrid More

Gracias Muhammad for beautiful brand new rav4 white hybrid. Thank you Ian saeed khan for setting up Bluetooth and connecting app and calling insurance hybrid. Thank you Ian saeed khan for setting up Bluetooth and connecting app and calling insurance More