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Koons Tysons Toyota

Vienna, VA

4.7
1,608 Reviews

8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,608 reviews

May 06, 2023

Thank you so much Ian Saeed Khan for happy help and assistance showing all the features and good test drive thank you Muhammad Khan sales for highlander 2023 thank you pushkar basin for biscuits More

by fawadafg17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
May 08, 2023 -

Koons Tysons Toyota responded

We're glad to know that Ian and Muhammad provided you with helpful service during your visit to Koons Tysons Toyota! We hope to see you back for any future automotive needs.

May 04, 2023

Thank you so much Ian Saeed khan and Muhammad khan for happy help and assistance with camry 2023 and Ian for setting up Bluetooth and great sevice More

by rmankala17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
May 04, 2023 -

Koons Tysons Toyota responded

Thank you so much for your 5 stars and shoutout to Ian and Muhammad! All of us at Koons Tysons Toyota wish you many safe miles ahead in your new 2023 Toyota Camry!

May 03, 2023

No one like to answer you when you’re there for service no one is responsible disgusting More

by fayyazahmed764fa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t want to remember him
May 04, 2023 -

Koons Tysons Toyota responded

We are sorry to see that our communication and customer service has fallen short for you. I would like to step in and assist you in whatever way I can, however, when I called you, you said you didn't need my help. You confirmed you left this review but ended the call after I asked how I could help. If there's anything further I can do for you, please don't hesitate to give me a call at your convenience. Thank you, Krystle Uriona - Customer Relations Manager - (703) 790-5920 x 23191

May 01, 2023

Courteous, helpful, customer focused, works with customer, provides helpful support, offers good options/suggestions, good advice More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Kim
May 02, 2023 -

Koons Tysons Toyota responded

Dave, Thank you for the review! It's great to know that the Koons Tysons Toyota team was able to get the job done. We appreciate your business and hope to see you again for all of your vehicle needs!

May 01, 2023

Dealership was super nice my salesman Mohammed was the best very nice and professional would definitely go back More

by Skyrylex5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad ali
May 02, 2023 -

Koons Tysons Toyota responded

We're really glad to hear that you had such a great experience working with Mohammed at Koons Tysons Toyota! Thank you so much for taking the time to share your feedback, and we hope to see you back!

May 01, 2023

Bought a new Tacoma from them. .While I was in finance the guy slipped in paint protection on me with out me realizing it..He never offered it to me or explained it..He was very sne More

by nascardougie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mawutor Adamaley
May 01, 2023 -

Koons Tysons Toyota responded

I'm sorry to hear about your experience with our finance team. I assure you that we never intend to mislead our guests, and we take this matter very seriously. We would love the chance to discuss what happened. Please don't hesitate to give us a call at your convenience. Thank you, Krystle Uriona - Customer Relations Manager - (703) 790-5920 x 23191

May 01, 2023

The sales department has a seller calls Mo Hashem i highly recommended him i had an excellent experience making bussiness with this gentle guy. More

by Marco.reyes2014
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Hashem
May 01, 2023 -

Koons Tysons Toyota responded

We're so glad to hear that Mo provided you with excellent service during your visit to Koons Tysons Toyota. We appreciate your business and hope to see you again down the road!

May 01, 2023

I waited 2. 5 hours before my car was service. At one time my keys were lost and then Found. At the end, they did not charge me for the services. One week later, More

by marsh5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike O'Neil, John Boehm
May 02, 2023 -

Koons Tysons Toyota responded

I'm sorry to hear that you had such a negative experience with us during your service visit. This is definitely not the professional and efficient service we expect our team to provide. I’ve left a voicemail at the number we have on file, but if you could give me a call directly so we can discuss your experience. Thank you and look forward to speaking with you. Thank you, Krystle Uriona - Customer Relations Manager - (703) 790-5920 x 23191

April 29, 2023

I had a wonderful experience and got provided the best service by Ian Saeed Khan and Muhammad Kahn More

by samridhsai
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
May 01, 2023 -

Koons Tysons Toyota responded

We are thrilled that you were so well taken care of by Ian and Muhammad! Thank you for choosing Koons Tysons Toyota and for sharing your support. We wish you safe and happy miles ahead!

April 24, 2023

I only bring my car to the dealership where I purchased it from great service every time no complaints because I know it’s done right the first time. Thank you for your time and service. More

by Tonya mcclam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DeeDee Wheeler, Alex Hernandez
Apr 24, 2023 -

Tonya mcclam responded

Best dealership in town I won’t take my car any place else

Apr 24, 2023 -

Koons Tysons Toyota responded

Thank you for the review, Tonya! We are so glad to hear that you had such a successful experience working with the Koons Tysons Toyota team. Drive safely, and we hope to see you back again down the road!

Apr 24, 2023 -

Tonya mcclam responded

Thank you fir taking care of me and my toyota

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