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Koons Tysons Toyota

Vienna, VA

4.7
1,612 Reviews

8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,612 reviews

November 20, 2022

Thank you Ian for being hospitable and happy. Thank you for making us laugh and letting us use your desk More

by takiyahdefour
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Nov 21, 2022 -

Koons Tysons Toyota responded

We will certainly let Ian know how much you appreciated all of the help. He always has our customer's best interests in mind and will be touched by your review! - Koons Tysons Toyota

November 19, 2022

Thank you ian and muhammad for helping me pick my beautiful 4runner! Thank you amar rana for having beautiful dealership More

by alexmu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Nov 21, 2022 -

Koons Tysons Toyota responded

Congratulations on your new Toyota 4Runner! We are happy to hear that Ian and Muhammad took such great care of you and earned your feedback. Thank you from all of us at Koons Tysons Toyota!

November 19, 2022

Every time I visit this dealer, I get a professional and friendly service, The waiting time there is very adequate, and precise. David was very helpful and cooperative. More

by ahaidar53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Nov 21, 2022 -

Koons Tysons Toyota responded

We appreciate the time you took to give David a shoutout! Thanks for letting others know what being a guest with Koons Tysons Toyota is like. We look forward to seeing you again next time!

November 19, 2022

I always like using James Case as my service manager. He did a great job for me in a timely manner and he is a really good person and a pleasure to work with. (o: More

by gary.cloth111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Kim
Nov 21, 2022 -

Koons Tysons Toyota responded

Gary, your kind words about James warm our hearts! Thanks for being a wonderful Koons Tysons Toyota customer. We look forward to working with you again!

November 15, 2022

Dwight my salesperson was outstanding, very knowledgeable, friendly and made me feel like family. Tonci in Financing was also outstanding. Friendly and explained everything in a professional ma More

by DansAm96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tonci Klaric, Dwight Beard
Nov 16, 2022 -

Koons Tysons Toyota responded

We are delighted to get your 5-star review! Outstanding service is our priority here at Koons Tysons Toyota, so it is wonderful to hear this positive feedback about your experience with Dwight and Tonci. Thank you for working with us!

November 14, 2022

Koons Toyota service department always provides convenient top notch service. Matt, Alex, James, and the entire team always great clients upon arrival. Updates on vehicle status is a plus. Keep up More

by Stan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike O'Neil, John Boehm, Alex Hernandez, David Turcios, James Kim
Nov 14, 2022 -

Koons Tysons Toyota responded

Thank you for the great review, Stan! We are so glad to hear that you had a successful service experience working with Matt, Alex, James, and the Koons Tysons Toyota team. Drive safely, and we hope to see you back again down the road!

November 13, 2022

We recently purchased a vehicle from Mohammed Abdullah. Mr. Abdullah was professional, knowledgeable and personable. Not only does he know his business but was very helpful in getting the vehicle shipped t More

by ampluskm1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mohammed Abdullah
Nov 13, 2022 -

Koons Tysons Toyota responded

We are thrilled to hear that Mohammed went above and beyond to ensure you took home the vehicle you wanted and that the process went smoothly. Thank you for trusting Koons Tysons Toyota with such an important purchase!

November 13, 2022

Lost my registration…. they took my registration and forgot to give it back to me. When I came back a few days later it was gone…one sales person said he probably threw it a More

by Skywalker
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
No
Employees Worked With
Mohammed Abdullah
Nov 14, 2022 -

Koons Tysons Toyota responded

I apologize for us not returning the registration to you right away. However, I would like to note that as a security measure, we do shred any documents with personal identification information. In regard to the payoff amount, I would like to speak with you directly and see what occurred. Please be in touch at your convenience, as I am unable to find your contact information. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x23202

Nov 14, 2022 -

Skywalker responded

I called twice and left 1 voice mail. Look forward to hearing back from you.

November 07, 2022

This isn't a dealership, more like a STEALership! I inquired about the upcoming 2023 Toyota GR Corolla and the salesman Phuskar Bhasin responds back with a markup of $15k on top of MSRP! that equates More

by Michael Devlin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pushkar Bhasin
Nov 08, 2022 -

Koons Tysons Toyota responded

Hi Mike, I am very sorry to hear of your frustration. In the current market of adjusted market pricing, not only do the new cars have a premium, but also the trades have a market adjustment of 30 to 40 percent. We are paying customers on 3 to 4-year-old cars what they paid for the car 3-4 years ago. We have customers already selling us their GR orders incoming for $25k over MSRP. If you are a local customer, please contact me directly I have no issue in taking an order at MSRP with the understanding you will not re-sell this car for the next three years. My direct number is 703-790-5921. Amar Rana GM

October 30, 2022

I was very impressed with Sales Consultant Meelad Yousufzai. He was knowledgeable, helpful and easy going. I felt no pressure at all. I am not a technology wizard and Meelad explained the "compute More

by dke
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Meelad Yousufzai
Oct 30, 2022 -

Koons Tysons Toyota responded

Thank you for the glowing review, Darrell! We are so glad to hear that you had a successful purchase experience working with Meelad and the Koons Tysons Toyota team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

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