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Koons Tysons Toyota

Vienna, VA

Overview
Reviews
Vehicles
4.7
1,611 Reviews
Call Dealership (703) 790-5920
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8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,611 reviews

October 16, 2022

Do NOT have your car serviced at Toyota Koons! They will tell you you need things repaired when they don’t. Lie to you about what they did, and try to cover up. More

by X
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mechanic
Report | Print
Oct 17, 2022 -

Koons Tysons Toyota responded

We strive to deliver informative and professional care for our valued customers and I regret that your experience with us left you with a different impression. I assure you we would never mislead a guest about necessary repairs. I think it would be best if you and I spoke about your concerns directly so I can make sure they are properly addressed. Please give me a call when time allows, as I am unable to locate your contact information with the initial provided. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x23202

Oct 18, 2022 -

X responded

I do not feel a follow up call is needed, as I have expressed frustration to Koons in the past about these issues. They continued to tell me I needed brake pads, wipers, rotors changed again at other services when they had just changed then 6 months prior...it has occurred repeatedly so it is more a trend than an outlier. Koons takes advantage of customers trust and rips them off.

Oct 19, 2022 -

Koons Tysons Toyota responded

With this being a continued concern, I would like the chance to discuss this with you and look up your previous visits to see how I can be of assistance. However, I do not wish to inconvenience you. If you wish to reach out, I will be available. Thank you, Krystle Uriona

October 11, 2022

Mr.Eduardo made sure I was able to bring home the car home the same day I test drove it More

by craigc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Cintron
Report | Print
Oct 12, 2022 -

Koons Tysons Toyota responded

Craig, congratulations on your new car! We are happy to hear that your experience was so efficient and successful. Thank you for choosing Koons Tysons Toyota!

October 06, 2022

Truly did not appreciate Service Manager James calling my husband a “condescending xxxxx” for standing up for himself after catching Koons Tysons Toyota in a series of lies and deceptive practices. More

by SpainOhana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Kim
Report | Print
Oct 10, 2022 -

Koons Tysons Toyota responded

This is incredibly concerning to hear, and I am so sorry that you and your husband felt uncomfortable here. We do not run our business to mislead customers, and we strive for 5-star customer service. I will speak to James and the rest of our team to make sure this situation does not occur again. Thanks, Krystle Uriona – Customer Relations Manager.

Oct 10, 2022 -

SpainOhana responded

Thank you for your response. We would like to believe what is written here but we have caught the service department is a series of lies over several issues from the past. 1) missing clips from the handles in the ceiling when we had to replace the headliner; 2) oil plug not properly installed causing a oil spill at our residence ultimately leaving the vehicle with ZERO oil; 3) overfilled the transmission fluid causing the vehicle to go into “limp mode” on I95 between DC and Richmond; 4) battery under warranty to only learn AFTER we get the vehicle towed to Koons Tysons Toyota that the battery will cost us $187.80. Deceitful tactics by numerous personnel at the Service Dept. We both have left several voicemails requesting a call back from the service managers to no avail.

Oct 11, 2022 -

Koons Tysons Toyota responded

This is most definitely something I would like to speak with you directly about. Please reach out to me directly so we can go over the details listed. I look forward to speaking to you at your earliest convenience. – Krystle

October 05, 2022

It was a great experience, i sold my car in good price and buy another one, everyone was friendly and knowledgeable. Thanks More

by Syed Shah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faizan Shahid
Report | Print
Oct 05, 2022 -

Koons Tysons Toyota responded

Syed, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Koons Tysons Toyota team. Drive safely, and we hope to see you back again down the road!

October 05, 2022

The sale man is very good service his so friendly all so helping me understand about the car I said thank you so much More

by min sovannara
Price
Recommend Dealer
Yes
Employees Worked With
John Boehm, Alex Hernandez
Report | Print
Oct 05, 2022 -

Koons Tysons Toyota responded

We're so glad our team provided courteous and informative service. Thanks for supporting Koons Tysons Toyota, Min!

October 05, 2022

Thank you Ian and Muhammad for helping us with rav 4 hybrid. Amazing service by ian More

by nasirali.natiq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
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Oct 05, 2022 -

Koons Tysons Toyota responded

Thanks for the great review, Nasirali, and congratulations on the new Toyota RAV4 Hybrid! We're thrilled Ian and Muhammad could help, and we wish you safe travels ahead! - your friends at Koons Tysons Toyota

September 22, 2022

I got in and they finished up my car in about an hour. My coffee didn’t have a chance cool. More

by havecarwilltravel1201
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Report | Print
Sep 22, 2022 -

Koons Tysons Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Koons Tysons Toyota team. Drive safely, and we hope to see you back!

September 18, 2022

this dealer has a very poor, unprofessional, and un friendly sales team. I DO NOT RECOMEND GOING HERE AT ALL. More

by crescentdc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pushkar Bhasin, Luis Castillo, Muhammad Khan, Mashhood Faraz
Report | Print
Sep 19, 2022 -

Koons Tysons Toyota responded

We strive for best-in-class customer care, so as you can imagine, this is worrying feedback to receive. I want to better understand what's happened here so I can ensure it is properly addressed and do what I can to turn your experience around. Please give me a call if you're willing to have a conversation - I will look for your contact details in the meantime. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x23202

September 11, 2022

Great customer service! John was awesome, this was my first time here and will definitely return. Waiting area was nice and clean, I waited in the quiet area since I needed More

by Analia Ayala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Boehm
Report | Print
Sep 12, 2022 -

Koons Tysons Toyota responded

Analia, thank you for the great review! We are thrilled to hear that you had a successful service experience working with John and the Koons Tysons Toyota team. Drive safely, and we hope to see you back again down the road!

September 01, 2022

They are amazing, everything was easy for me and Maria Lazo helped me a lot. Thank you! More

by Bladimir Realegeno
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lazo
Report | Print
Sep 01, 2022 -

Koons Tysons Toyota responded

Bladimir, this is such a lovely review! Maria and the team will certainly appreciate the shoutout. Thank you from all of us at Koons Tysons Toyota!

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