Koons Tysons Toyota

James Kim and his team are great! They tell me up front what work I need done and give me options if the work can wait or needs to be done. I have been going to Tyson’s Koons since 20 They tell me up front what work I need done and give me options if the work can wait or needs to be done. I have been going to Tyson’s Koons since 2003 and would not trust any place with my RAV4. More

Professional and the service advisor James Kim was fantastic and very detail oriented in informing me fantastic and very detail oriented in informing me More

Thanks for my new Tacoma Service was great! Bought the model and color etc I was looking for. Bought the model and color etc I was looking for. More

This dealership has some of the best folks in the industry. Their service department is top notch and they are fair with pricing and fantastic with service. James Kim is the best in the service depar industry. Their service department is top notch and they are fair with pricing and fantastic with service. James Kim is the best in the service department hands down! More

Their service was great and neat. . all were friendly and helpful , even the shutttle taking me to the mall and back to the company was fast and and on time. Thank you koons . all were friendly and helpful , even the shutttle taking me to the mall and back to the company was fast and and on time. Thank you koons More

Excellent service during a complicated move. Mayur had been recommended by a friend and he did not disappoint. We had been warned of supply chain issues and lack of vehicles nationwide but Mayur Mayur had been recommended by a friend and he did not disappoint. We had been warned of supply chain issues and lack of vehicles nationwide but Mayur was fantastic. We managed to get exactly what we wanted and he even delivered one of the cars to our home. He took the time to explain all the features of both cars and has been extremely helpful and available. Fares in financing was excellent and helpful as well. We highly recommend Koons Tyson’s Toyota. More

Horrible customer service. The sale Rep was completely disrespectful by calling me the first initial of my name as if he knew me or it was cool. (He didn't mean any harm, but w The sale Rep was completely disrespectful by calling me the first initial of my name as if he knew me or it was cool. (He didn't mean any harm, but what makes him think he can do that?) Alot more can be said about this but i'll leave it there. One of the managers, Purcell Johnson made a promise to call me, and of course he never did. The so-called General Manager (Amar Rana) sent me an email asking about my experience, when I expressed my concern, they did not call back or respond back, instead they sent me some standard email saying i've received $750 towards a purchase. I DONT CARE ANYTHING ABOUT THAT!. Needless to say, they sold the vehicle I was going to pay cash for, no one contacted me, including the sales rep-(Edward Arhinful), who assured me he would call me. HEED THE OTHER REVIEWS THAT SAY POOR CUSTOMER SERVICE. ITS NOT ALWAYS JUST ABOUT THE SALE KOONS..... I still have their business cards because I want to give it back to them personally. I don't want to put them in my trash. More

This is my 3rd vehicle I have purchased from Muhammad Khan at Tysons & extremely satisfied. Khan at Tysons & extremely satisfied. More

Asked for oil change and tire rotation but the ticket was created to perform a whole package of service. What a surprise at the time of checkout! created to perform a whole package of service. What a surprise at the time of checkout! More

Service took longer than quoted, but appreciated being able to use coupon. Still don't have my quote from body shop for bumper paint which was supposed to be emailed able to use coupon. Still don't have my quote from body shop for bumper paint which was supposed to be emailed More