Koons Tysons Toyota

Darn poor service. I made online appointments - twice. Neither service advisor bothered to look at what I requested. In both cases I was immediately sent home withou I made online appointments - twice. Neither service advisor bothered to look at what I requested. In both cases I was immediately sent home without anything being done. I was told to wait for a call from a service advisor. So far, it has been three weeks. More

I loved buying my car there but service is not so good. I just needed a quick check in. We bought the service plan hoping it would be as good as our salesperson- had an appointment for fluid top offs and t I just needed a quick check in. We bought the service plan hoping it would be as good as our salesperson- had an appointment for fluid top offs and tire rotation and it was nearly a 3 hour wait. More

Went in on Jun 9 2022 to purchase and "certified used" Toyota Camry VIN: 4T1B11HK5JU583656Stock: 0KP44429 We agreed on $23,000 sale price and $25,028 OTD. During the test drive of the Camry there was Toyota Camry VIN: 4T1B11HK5JU583656Stock: 0KP44429 We agreed on $23,000 sale price and $25,028 OTD. During the test drive of the Camry there was a loud clunk on the driver side left wheel sounded like a blown strut or strut tower is loose. Manager (PJ) did not want to fix the issue on the "certified car" said its sold "as is" and customer will have to fix it and will cost $1,200 for replace one strut. Finally, I was told they will fix the strut if I finance with Toyota. To which I agreed. After waiting 2 hrs finance finally told me I had to purchase the GAP insurance and extended warranty to get the strut fix which took the total price to $32,604. This business practice is unacceptable!! 1. To sell a certified car with issues and tell the buyer it will come out of your pocket. 2. Agreeing on a price and running the customers credit and doing a hard credit check on some one and then changing the terms of the deal. 3. To let a certified car go off the lot with a problem. Makes the company of koons and Toyota look bad. I hope this issue gets resolved for the person who owns the car next. More

* The stars will not be edited until I actually get my roof rack and a response/refund regarding the additional charges. Overall, I am happy because I was able to drive a car off the lot! There's a sho roof rack and a response/refund regarding the additional charges. Overall, I am happy because I was able to drive a car off the lot! There's a shortage of inventory due to the semiconductor supply chain. Ali was my sales specialist; and, he’s a very polite, kind, and chill guy to work with. I've been waiting almost two weeks for him to order a roof rack and set up my installation appointment though. Faras was the paperwork guy who quickly advised that my pre-approved bank rates were available. He’s personable and made the paperwork fun, but typical of all car dealerships: 1) theres always hidden fees...I had to double check the accuracy of his interest payment calculations as the initial amount was $150 higher, 2) I realize that I neglected to negotiate a discount on the extended warranty, which I probably paid an extra $400-600 on., 3) he ended up adding $180 to the agreed upon amount of $1900 because he didn't adjust for the change in months. I did not realize the added charges until I could see the documents on my computer at home (they give them to you on a flash drive) and was able to do my own Excel sheet calculations: 1) Though a small amount, the "processing fee" is a service, and it should not be taxed on, which was an added $50. 2) They charged an additional $186 to the Extended Warranty Agreement. 3) They charge $899 over the standard $799 VA processing fee. 4) Additional $23 added to $45 plates fee 5) Added $71 charge for "Dealer Business License Tax" (which is something they write off as a business expense) 6) Added $13 charge for "Purchaser's On-line Systems Filing Fee" (another business expense they write off as a business) So essentially $441 that were added. I highly recommend that you don't feel rushed through the paperwork process.... Not only does the Buyers document not match in terms of Extended Warranty contract, but I realized that the quoted amount doesn't match both the Agreement or Buyer's paperwork. LAST, they did two credit checks. UNNECESSARY when you already did the one and then had my pre-approved bank loan shown... Not a fan of my credit reports getting dinged for extra checks!!! I've emailed their business office email provided as well as asked Ali to follow up, and there has still been no response. *Service Department is great; guy who answered the phone was extremely patient, polite, and helpful. *Thanks to Andrea for giving a call from the internet inquiry. (The dealership doesn’t return voicemails on their main line). More

Unreliable & poor service - they don't keep any records I'm a handicapped person who has a Toyota Sienna van. I religiously took it to Koons Toyota Tysons for service. There was one Alex Hernand records I'm a handicapped person who has a Toyota Sienna van. I religiously took it to Koons Toyota Tysons for service. There was one Alex Hernandez who used to coordinate but I can't even contact him anymore. I even bought their service plan for 3 years. Everytime I went they would delay and I will have to wait for hours in my wheelchair. They will do unnecessary service (example 24000 mile service when the van had only 17000 miles etc) because I don't drive the vehicle often and it has/had only low mileage. I haven't driven the van much during this Covid time, and so I was curious what service was done when and what my service history showed. So I call them to ask. The guy who took the call (after the usual wait :( was arrogant and kept telling me that no major service done except for oil change. When I told him my experience of bringing the van multiple times, he said he is going to put me on hold. He came back on the line after 4 minutes and 8 asked him to transfer me to the manager and he said that's not necessary and disconnected me. This is deplorable. Looks like they don't keep records of the service done though they were happy to take money from a disabled guy. This is not the place to take your car for reliable & competent service. I hope someone investigates them. More

Salesman Masood Sultany was awesome to work with. Very knowledgeable on the Highlander. Highly recommend dealership and salesman. Very knowledgeable on the Highlander. Highly recommend dealership and salesman. More

I appreciate taking my car in and having them take care of everything while I wait. It’s also nice having my safety inspection done while I’m there, as well as having my car washed. They checked with me be of everything while I wait. It’s also nice having my safety inspection done while I’m there, as well as having my car washed. They checked with me before doing any major work. There waiting space is great because you can distance yourself, and there are tables with electrical outlets if you want to work on your laptop. More

Overall they did a good job but where Is mattered on the used car they were not up to par. After the sale they have not been responsive regarding a rusted screw for the license plate. The salesman apparent used car they were not up to par. After the sale they have not been responsive regarding a rusted screw for the license plate. The salesman apparently could not remove one of the rusted seized mount screws and did not say anything about it. I trusted that once he turned the car over to me all was good. I have emailed the salesman and to no avail has he responded. Also pay attention to new tags . At the DMV is shows my emissions sticker as good through 4/2024., however my tags have a 23 sticker for emissions. I have emailed their twice office and have not gotten a response in the last 4 days. The lack of customer service is a big deal and is poor. More

James Kim was accommodating and also gave me good overview of issues with prioritization for next visits . Timely as unwanted this time and gave updates as needed . overview of issues with prioritization for next visits . Timely as unwanted this time and gave updates as needed . More

John Boehm always gives us great customer service. We will always come to Koons for our service repairs. We will always come to Koons for our service repairs. More