Koons Tysons Toyota

Very professional warm welcome sale person willing to go out of way to serve customer, and straight forward in process. out of way to serve customer, and straight forward in process. More

The service is excellent. The customer representative kept me informed from the the time my car arrived by the concierge service until it was ready to be returned. The rep was The customer representative kept me informed from the the time my car arrived by the concierge service until it was ready to be returned. The rep was courteous with a good, positive attitude and presented himself as customer-oriented. The service on the car is always well done and efficient, allowing me to have full confidence that I am driving a well- maintained and well- performing automobile. More

Excellent customer service. I really love the environment inside and outside. Was a memorable experience. I really love the environment inside and outside. Was a memorable experience. More

Car issues are always resolved at the same day vehicle is brought to garage. You are informed about the problems. Waiting time is somewhat acceptable. Service is good. Staff are nice. Overall, a thumbs up ex brought to garage. You are informed about the problems. Waiting time is somewhat acceptable. Service is good. Staff are nice. Overall, a thumbs up experience almost every time I am there. More

Smooth process and excellent service. Home Pickup and drop off was easy and convenient. Thanks Home Pickup and drop off was easy and convenient. Thanks More

Bad experience with the Salesperson not something you want when you are looking to buy a car. Rude and condescending. He was not able to answer specific questions about ballpark on models, markup range, want when you are looking to buy a car. Rude and condescending. He was not able to answer specific questions about ballpark on models, markup range, percentage. I see a New Employee tag, but does the dealership expect customers to train them about courtesy. Below is my recollection of his words. I understood it's just a waste of time and walked away before even showing my id. Why only Prime and why not just Hybrid. Truecar doesn't sell the cars, we do. Where did you hear that about markups. You are looking at a wrong car ( about higher price range car) . Why does your price range vary. We can't give a ballpark unless you commit to buy today. You'll not get immediate availability like us elsewhere you'd have to wait for months/ year or year and a half. More

I have been taking my car to Koons Tysons Toyota since I bought it there in 2003. I have been very happy with the entire experience and highly recommend them. bought it there in 2003. I have been very happy with the entire experience and highly recommend them. More

Fast and to the point service. Little wait time and does exactly what is asked. Little wait time and does exactly what is asked. More

Service was excellent and prompt at every step from the appointment to the cashier, especially the advisor was very helpful appointment to the cashier, especially the advisor was very helpful More

The counter person did not care at all. He gave me my paperwork at the end without my keys and told me to go to the checkout section. No one had my keys after I checked out the guys outside He gave me my paperwork at the end without my keys and told me to go to the checkout section. No one had my keys after I checked out the guys outside asked for my keys and I said I never got my keys. Then went back to the tech service counter guy and he seemed disinterested I waited three minutes for someone to find my car. Then I had to walk to the back of the building and get my car by myself because that’s what the tech guy told me to do probably will never deal with them ever again More