Koons Tysons Toyota

Koons Tysons Toyota responded

Diana, I am sorry to read this feedback. We strive to deliver a seamless service experience, and I apologize for the mix-up regarding your invoice. Regarding the floor mat line listed on your invoice, this is a check we do on all vehicles that are serviced. This was not meant to be listed as a concern you brought up. However, I would very much like to go over the recommendation regarding the clogged equipment listed in your invoice. I would appreciate the chance to speak with you to see what more I can do to help clear this up but am unable to locate your information with just your first name provided. How could I contact you to go over your service? If you are willing to discuss this further, please don't hesitate to give me a call. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x19486

Koons Tysons Toyota responded

Thank you for the positive review of Brooke and the team! We are grateful for your business and we hope to welcome you back to Koons Tysons Toyota in the future. Drive safely!

Koons Tysons Toyota responded

We strive to deliver communicative and knowledgeable service, and I am sorry to see that my team has left the wrong impression. I would appreciate another opportunity to speak with you to see what more I can do to assist with your situation and help make things right. I will search for your contact information, but in the meantime, please feel free to give me a call directly. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x19486

Koons Tysons Toyota responded

Heidi, thank you for the great review! We are so glad to hear that you found the right vehicle working with Josh and the Koons Tysons Toyota team. Congratulations on your purchase, and we hope to see you back again down the road!

Koons Tysons Toyota responded

We're grateful for your kind feedback! Thank you for trusting Koons Tysons Toyota to get the job done. Safe travels!

Koons Tysons Toyota responded

Thank you for the positive feedback about our service and facilities! We are lucky to have you as a Koons Tysons Toyota customer.

Koons Tysons Toyota responded

Tom, thank you for the great review! We are so glad to hear that Alex delivered such a successful service experience. Drive safely, and we hope to see you back again at Koons Tysons Toyota!

Koons Tysons Toyota responded

This review is difficult to read, as we run our business with the purpose of doing what's best for our customers and their vehicles. I apologize for the issues with your purchased car and can understand that you’re upset. As we previously discussed, your vehicle not only passed VA state safety inspection but a second states safety inspection. I would appreciate further discussing this situation and as stated, would like to set up an appointment to go over your vehicle if you’d like.

KHS responded

Sure, I will make the 2 hour trip to Koons Tysons Toyota so that you can waste more of my time and money! And white I’m waiting, I will be filling a Better Business Bureau complaint about the trickery and deception of your company! Prior to purchasing the vehicle, we lifted the hood snd smelled oil. I specifically asked the Sales Consultant, Mohommad Ali, if the vehicle had an oil leak. His reply was “no”. He further stated that the vehicle had just had an oil change and that was the reason for the oil smell. He went on to say that the vehicle had just been fully serviced by your mechanic, in your service department and said that I could have a copy of the service records, which he NEVER provided. I requested them multiple times for which Muhommad Ali NEVER responded. Clearly he had something to hide and I was not given full disclosure. Moreover, just because the vehicle passed VA and MD State inspection, does not discount the fact that your sales person blatantly LIED and failed to disclose a major issue with the vehicle. Your response is the EXACT kind of misrepresentation that plagues the car industry. The lack of accountability and obtuse redirection to mask the lines of deception is DISGUSTING!!!! Just because the vehicle was being sold “as is” does not give your employees the right to create falsehoods just to make the sale. That is deceitful and the despicable type of trickery that marks many dishonest dealerships, especially those that prey on women. Notwithstanding, that Muhommad Ali told me that the tires were new, only to find out by a qualified tire technician that they are 16 years old and rotten on the inside. Your ridiculous comment about the vehicle passing 2 state inspections and being sold an “as is” has NOTHING to do with a salesperson who deliberately LIED to make the sale. Me driving 2 hours and waiting for hours to see your mechanic so that YOU can give me “a price point for repairs” is complete xxxxxxxx and a completely inadequate response to this issue. I demand that the oil leak be repaired free of charge or you can refund my money and take the vehicle back. Those are the only two acceptable resolutions to this horrible situation.

Koons Tysons Toyota responded

Thank you for the great review, Luc! We are so glad to hear that you had such a successful purchase experience working with Sophie and the Koons Tysons Toyota team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

Koons Tysons Toyota responded

Ann, we're thrilled to hear that our customer-focused care and excellent communication earned us five stars from you! It's our pleasure to take care of your service needs at Koons Tysons Toyota, and we'll be here whenever you need us next!