
Koons Tysons Toyota
Vienna, VA
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Valentin Garcia was our sales rep and he was amazing! He reassured me we were in good hands purchasing our Tacoma from Koons Tysons and he did not lie, he made sure my paper work was easy and smooth. Eas He reassured me we were in good hands purchasing our Tacoma from Koons Tysons and he did not lie, he made sure my paper work was easy and smooth. Easiest transaction I have ever had purchasing a car. Don't think twice go to Koons Tysons and ask for Valentin Garcia!! He won't disappoint!!! More
My experience with Koons Toyota was wonderful! I so appreciate the warm welcome, the efficiency, the attention to detail, and prompt and helpful service. Love the remodeled waiting rooms which wer I so appreciate the warm welcome, the efficiency, the attention to detail, and prompt and helpful service. Love the remodeled waiting rooms which were large enough to find plenty of space for all to feel comfortable. I purchased this car from this dealership 20 years ago and will look forward hopefully to many more service visits in the future! (I have a 2002 RAV4). 😊 More
The service is excellent. The customer representative kept me informed from the the time my car arrived by the concierge service until it was ready to be returned. The rep was The customer representative kept me informed from the the time my car arrived by the concierge service until it was ready to be returned. The rep was courteous with a good, positive attitude and presented himself as customer-oriented. The service on the car is always well done and efficient, allowing me to have full confidence that I am driving a well- maintained and well- performing automobile. More
Car issues are always resolved at the same day vehicle is brought to garage. You are informed about the problems. Waiting time is somewhat acceptable. Service is good. Staff are nice. Overall, a thumbs up ex brought to garage. You are informed about the problems. Waiting time is somewhat acceptable. Service is good. Staff are nice. Overall, a thumbs up experience almost every time I am there. More
Bad experience with the Salesperson not something you want when you are looking to buy a car. Rude and condescending. He was not able to answer specific questions about ballpark on models, markup range, want when you are looking to buy a car. Rude and condescending. He was not able to answer specific questions about ballpark on models, markup range, percentage. I see a New Employee tag, but does the dealership expect customers to train them about courtesy. Below is my recollection of his words. I understood it's just a waste of time and walked away before even showing my id. Why only Prime and why not just Hybrid. Truecar doesn't sell the cars, we do. Where did you hear that about markups. You are looking at a wrong car ( about higher price range car) . Why does your price range vary. We can't give a ballpark unless you commit to buy today. You'll not get immediate availability like us elsewhere you'd have to wait for months/ year or year and a half. More