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Koons Tysons Toyota

Vienna, VA

4.7
1,623 Reviews

8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,623 reviews

March 18, 2022

Valentin Garcia was our sales rep and he was amazing! He reassured me we were in good hands purchasing our Tacoma from Koons Tysons and he did not lie, he made sure my paper work was easy and smooth. Eas More

by dmelissa93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Garcia
Mar 18, 2022 -

Koons Tysons Toyota responded

For you to say this was your easiest car-buying experience ever makes our day. Thank you for the rave review about your time working with Valentin! We truly appreciate you recommending him and hope that you absolutely love your Toyota Tacoma. Have a great weekend!

March 17, 2022

Todos muy profecional 100% 🙂 tienen un buen equipo aunque no tenía sita me atendieron muy rapido More

by vilches.gabriel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose romero
Mar 17, 2022 -

Koons Tysons Toyota responded

Gracias por la reseña, Gabriel! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Koons Tysons Toyota. Apreciamos el apoyo y esperamos volver a verle en el futuro!

March 17, 2022

I bought my Prius here in 2004, and it is still running well with about 75,000 miles accumulated. More

by g.e.e
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Kim
Mar 17, 2022 -

Koons Tysons Toyota responded

Thank you for taking the time to share! We are so glad to hear that you had such a successful service experience working with the Koons Tysons Toyota team. We appreciate your confidence in us to get the job done and hope to see you again down the road!

Mar 17, 2022 -

g.e.e responded

I'm not Tiffany.

March 12, 2022

My experience with Koons Toyota was wonderful! I so appreciate the warm welcome, the efficiency, the attention to detail, and prompt and helpful service. Love the remodeled waiting rooms which wer More

by kdanenberger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Turcios
Mar 13, 2022 -

Koons Tysons Toyota responded

Your continued support is deeply appreciated! Thanks for choosing Koons Tysons Toyota and we'll see you next time!

March 12, 2022

Very professional warm welcome sale person willing to go out of way to serve customer, and straight forward in process. More

by Khoi.myuyen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Pandoli and Brice ????????????
Mar 12, 2022 -

Koons Tysons Toyota responded

Thank you for sharing this feedback about your purchasing experience at Koons Tysons Toyota! We are delighted to hear that you are satisfied with our service. Enjoy your new vehicle!

March 12, 2022

The service is excellent. The customer representative kept me informed from the the time my car arrived by the concierge service until it was ready to be returned. The rep was More

by gfredgreen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Kim
Mar 12, 2022 -

Koons Tysons Toyota responded

It makes our day to see that our team went above and beyond to provide you with wonderful service that will keep you coming back to us, Fred. Thanks for choosing Koons Tysons Toyota and we hope to see you next time!

March 08, 2022

Excellent customer service. I really love the environment inside and outside. Was a memorable experience. More

by yonirivera201165
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Boehm
Mar 08, 2022 -

Koons Tysons Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - Koons Tysons Toyota

Mar 08, 2022 -

yonirivera201165 responded

Anytime! Great team!

March 06, 2022

Smooth process and excellent service. Home Pickup and drop off was easy and convenient. Thanks More

by Henry_rpi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Turcios
Mar 07, 2022 -

Koons Tysons Toyota responded

Sounds like we hit the mark! Thank you for putting your trust in Koons Tysons Toyota. We hope to see you next time!

March 06, 2022

Car issues are always resolved at the same day vehicle is brought to garage. You are informed about the problems. Waiting time is somewhat acceptable. Service is good. Staff are nice. Overall, a thumbs up ex More

by Yoseph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez, James Kim
Mar 07, 2022 -

Koons Tysons Toyota responded

Yoseph, thank you for the great review! We are glad to hear that you are confident in the Koons Tysons Toyota team to get the job done. Drive safely, and we hope to see you back again down the road!

March 05, 2022

Bad experience with the Salesperson not something you want when you are looking to buy a car. Rude and condescending. He was not able to answer specific questions about ballpark on models, markup range, More

by SM
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
New person in early 20s MD initials.
Mar 07, 2022 -

Koons Tysons Toyota responded

I sincerely apologize for the treatment you received during your recent visit. Even while our newer team members are in the process of training, we expect everyone to provide an excellent Koons experience. I would like to address this feedback with the proper personnel, but I'll need more information to do so. Please consider contacting me at your earliest convenience to provide further details, as I am unable to find your contact information. Most importantly, I would like to assist in your search for a new vehicle and connect you with an excellent sales associate. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x19486

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