Koons Tysons Toyota

Not so much welcome customer. Took 2 hours for me to pick up my car and already been done. Very bad serviced. up my car and already been done. Very bad serviced. More

I am delighted with the service I received from Koons Tysons Toyota. Paloma Jones was an excellent advisor, her willingness to show the different car options and her knowledge gave me the confidence to Tysons Toyota. Paloma Jones was an excellent advisor, her willingness to show the different car options and her knowledge gave me the confidence to make my decision. More

DO NOT RISK BUYING A CAR FROM KOONS TOYOTAPurchased a DO NOT RISK BUYING A CAR FROM KOONS TOYOTA Purchased a supposed "certified" Toyota from Koon's after bringing home the car to my shock the battery wa DO NOT RISK BUYING A CAR FROM KOONS TOYOTA Purchased a supposed "certified" Toyota from Koon's after bringing home the car to my shock the battery was covered in corrosion in addition within a week the AC stopped blowing cool air. I got the AC serviced however when summer hit my AC was still not cold. As far as my battery concern they told me batteries just do that however the car only had 30k miles and they never did anything for me. Now not even a year later I got stranded and now have to buy a new battery. I called Koons and told them about this issue again and how now the bettery is dead and how I was concered about it last year when I first bought the car however they were no help, just tried to sell me a new battery. More

Rami was knowledgeable, responsive, and very helpful. We have dealt with Rami before and he continues his very high level of service. have dealt with Rami before and he continues his very high level of service. More

My sales person, Mert (Max) Vatansever was extraordinary. He was very knowledgeable, courteous, responsive and kind. He quickly answered my questions and expedited the sales process. He also followed up with He was very knowledgeable, courteous, responsive and kind. He quickly answered my questions and expedited the sales process. He also followed up with me on two occasions after the sale to see how I liked my new car and to ensure I had no additional questions about it's functions/operating it. A true professional! I hope Toyota values his service as much as I appreciated it! More

Services were good Adviser was nice . But the service Services were good Adviser was nice . But the service of a new car 10 months old 3900 miles and safety Inspection took almost three hours. Also to Services were good Adviser was nice . But the service of a new car 10 months old 3900 miles and safety Inspection took almost three hours. Also to make an appointment for services was so hard and confusing. Need to improve … More

Would not recommend purchasing a used car here. They really try to take advantage of the customer. I purchased a 2013 Toyota sienna from this dealer and was not happy at all with the buying experience. really try to take advantage of the customer. I purchased a 2013 Toyota sienna from this dealer and was not happy at all with the buying experience. They try to sell you all these warranties and maintenance plans without even asking you if you want them. When I asked about all these extra charges, they just assumed I wanted them. When I asked what the maintenance warranty covers, they had no idea. They tried to tell me it covered all the recommend service in the owners manual, wich is not true. The maintenance warranty, for $989., Covers 4oil changes and 8 tire roations.if I purchased those individually at the dealership$, 80 an oil change and $35 a tire r.otation, that would only cost me $600. Also the van at pickup was not detailed properly, there was dirty shoe prints in the carpet and wrappers in cup holders. The van was not properly inspected by their technician, hence the van needed both cv axles replaced. Overpriced, scam artists. Oh, and they had the nerve to try to upsell me $800 of recommend service when I brought it in for a oil change, a month after I just bought it. Toyota should be ashamed of this dealer. More

This was a routine maintenance visit, the first for this car. The process of checking in was smooth, I was told they were running behind - appreciated that. I was able to track progress through link provide car. The process of checking in was smooth, I was told they were running behind - appreciated that. I was able to track progress through link provided. Job completed, easy pick up. Good. More

My vehicle was serviced with care and returned to me in the time frame stated. the time frame stated. More

I bought 2019 used Toyota for a top notch price at Tyson Koon. Their service was horrible from day one. The truck has the lock box installed on center sole and they did not have the proper lock box code. Koon. Their service was horrible from day one. The truck has the lock box installed on center sole and they did not have the proper lock box code. It took them weeks to send some private company to resolve this issue. Also, the moon roof did operate properly and I had to bring the truck to their service center for warranty repair. they removed the sun roof head liner and installed it back uneven on one side. I expressed the concern to my assigned service person whom name is Brian. He blamed it on others and not caused by them. It did not make any sense since they had to remove the head liner in order to fix the moon roof motor. But they denied the fact and did not do anything for me. I brought the truck to another Toyota service department and they said " the un-evenness of the head liner was definitely caused by the moon roof repair tech. Brian was rude to me and even said bring More