Koons Tysons Toyota

Very convenient, professional employees, good service, courteous and friendly people, supper management and knowledgeable and hard working people. Overall it’s one of the best dealerships I’ve seen. courteous and friendly people, supper management and knowledgeable and hard working people. Overall it’s one of the best dealerships I’ve seen. More

Hidden fees. Recommend going to a no-haggle dealership. Car was poorly maintained at dealership and sold with faulty parts (costing me ~$200... so far). First time car buyer here. Terrible experience. T Car was poorly maintained at dealership and sold with faulty parts (costing me ~$200... so far). First time car buyer here. Terrible experience. Test drove and was ready to buy. Sales rep comes out with the price write up with an additional $875 dealer fees. Claims this covers inspection, emissions, carwash - a bunch of BS. We leave, angry to have driven far in traffic and had our time wasted. On the drive home, get a call offering the original sales price. I say I'm no longer interested because of the hidden fees. Few minutes later get a call offering $200 off original price. Take it but still feel ripped off and annoyed with the process and waste of my time. After purchasing, which was still a headache because the sales rep was not great at explaining things (though he was relatively friendly), the car was dropped off and the dealer requested that I drive him home. That seemed to defeat the purpose of him dropping it off and I said no, though I feel bad that he had to Uber home (why would Koons not provide him a ride?). Car runs into issues almost immediately. First, they overinflated the tires (66 PSI, max is 51, recommended is 33-35). Don't know why they would do this. Second, one of the tires has a leak. Maybe they overinflated so I wouldn't catch it at the dealership, not sure. So a tire will require patching ($30). Third, and worst of all, the car had a faulty inverter coolant water pump ($120 part + $26 coolant, this would be a lot more if I did not do the repair myself). I assume they cleared the codes to sell it, so the issue didn't pop up until I first drove the car for over an hour. Headache. The coolant was also super low. Insane that they wouldn't simply top off a fluid like that. Also, there was only one hubcap ($20 to get a new set lol). In summary, I think this is a predatory dealership that will create hidden fees and sell cars with known issues. I did mention these issues to my sales rep, hoping they would be willing to reimburse me for the water pump in an effort to remedy the situation before I wrote this review. No response. Terrible first experience. Recommend going elsewhere. Learned some hard lessons about what happens when you do not obsessively inspect a used car/trust the dealership. More

I finally came back to Koons the 2nd time all the way from Maryland to trade in my Toyota Sienna for a Toyota Highlander, my 2nd experience was Wao! just like my 1st experience, Thanks to Mohammed Abdull from Maryland to trade in my Toyota Sienna for a Toyota Highlander, my 2nd experience was Wao! just like my 1st experience, Thanks to Mohammed Abdullah who was very patient with all my request and also PJ and Mawutor for assisting me, you guys were such a great team👍 No regret driving all the way to Koons Tysons Toyota. Koons All the Way👍👍👍 More

I did buy a vehicle on Saturday, May 8th. The experience was OK. I'm a repeat customer. The only complaint I had was my interaction or lack of follow up with Amin Darbandi. Once he realized I wasn't going t was OK. I'm a repeat customer. The only complaint I had was my interaction or lack of follow up with Amin Darbandi. Once he realized I wasn't going to buy an extended warranty, etc. his tone and demeanor changed. At that point he was just rushed to get me out. He also has not returned any of my phone calls or emails regarding the Maryland inspection I needed to get for your dealership. I left messages for him on his voice mail and also had the operator hand deliver one to him. No response to emails either. Ignoring a customer is not good business especially on an important matter of this nature. More

Mark Boyd is a terrific salesperson! There’s no pressure, he listens to what you need, and is very knowledgeable. And Amin in finance is also great. he listens to what you need, and is very knowledgeable. And Amin in finance is also great. More

Excelente atención tanto de los agentes de ventas en especial y agradecimiento de una persona especial el señor Valentín García,se los recomiendo y no duden en buscar al señor Valentín García especial y agradecimiento de una persona especial el señor Valentín García,se los recomiendo y no duden en buscar al señor Valentín García More

They often recommend maintenance procedures which are not recommended/ required by Toyota. Make sure that you have your maintenance guide with you when you go, so you can make sure that you only go for the s recommended/ required by Toyota. Make sure that you have your maintenance guide with you when you go, so you can make sure that you only go for the services that are appropriate for the mileage interval your car is at. They do offer a number of convenient pick up and drop off services, and the location is good for me, which is why I continue to use them. More

I worked with Paloma Jones on the purchase of a new Tundra. She was extremely pleasant to work with and very knowledgeable of the vehicle. She even sent me videos of the vehicle to answer some questi Tundra. She was extremely pleasant to work with and very knowledgeable of the vehicle. She even sent me videos of the vehicle to answer some questions I had before going to the dealership for test drives. Her enthusiasm and delightful personality made the whole experience very pleasant and relaxing. I would give her 10 stars if I could. More

Concerns are not taken seriously. People are not very friendly and very awkward. You ask any question and they look at you like you are an idiot. friendly and very awkward. You ask any question and they look at you like you are an idiot. More

Koons Tysons Toyota did 30k service and new front brakes and pads also flushed and replaced brake fluid, the rav4 is 4years old this took about 2 hours. and pads also flushed and replaced brake fluid, the rav4 is 4years old this took about 2 hours. More