Koons Tysons Toyota

Buying a car is often a nerve-wracking job, but the great work of the Koons Toyota Tysons' staff made it much easier! Correct offers, careful infos, friendly atmosphere, Thanks Valentin, Bill, Luis and Tonci work of the Koons Toyota Tysons' staff made it much easier! Correct offers, careful infos, friendly atmosphere, Thanks Valentin, Bill, Luis and Tonci! Great Job! More

I reached out to this dealer to potentially purchase a new tundra trd pro. I had been looking all over the region and talked to many dealerships in the process. The salesman that responded provided the re new tundra trd pro. I had been looking all over the region and talked to many dealerships in the process. The salesman that responded provided the requested information. When I asked about the price I then received a response from the General Sales Manager stating that they had been selling the TRD Pros at "5k-10k OVER MSRP" but because of black friday they were "considering $3500 OVER MSRP", how thoughtful of them. This is simply dealer greed at its finest. I have talked to many dealerships in my search and because of the supply of TRD PROs many were selling at MSRP or a slight markup but nowhere near what Koons Tysons was asking for. Clearly they dont care about ripping off customers. A word of advise, dont pay over MSRP. Do your research and shop around, most likely you wont have to look far. More

Luis Estévez is an excellent salesperson very helpful. Luis had no issue showing multiple vehicles. I would recommend friends and family to go here. Best place to get your new vehicle Luis had no issue showing multiple vehicles. I would recommend friends and family to go here. Best place to get your new vehicle More

Rami was very knowledgable and helpful It was very nice Rami was very knowledgable and helpful It was very nice experience ill send all my friends to buy car from him Thanks a lot Rami Rami was very knowledgable and helpful It was very nice experience ill send all my friends to buy car from him Thanks a lot Rami More

On November 17, 2020, we had our left rear tire replaced at Koons Tysons Toyota and early morning of November 21, 2020, that exact tire blew out while we were driving at highway speed along Interstate 95 wh at Koons Tysons Toyota and early morning of November 21, 2020, that exact tire blew out while we were driving at highway speed along Interstate 95 which put my family in grave danger. We had to replace the tire in the middle of the highway---with barely any lights as it was only past 5 in the morning, extremely chilly, and with cars/trucks driving past on both sides. We needed to cancel the trip and drive back home for more than 2 hours. When we got to the Service Center, it was far more distressing how the staff handled our situation! They made conflicting statements on the severity of the rim damage and in the end, not replacing it because it was not damaged "enough". What's worse are the staff teaming up on us insisting that it was an object on the road that punctured the tire and when asked what's their proof, they said "based on their experience". So, it didn't matter what OUR FIRSTHAND experience is and that we have documented it with pictures and videos of the road evidently showing no single object in sight. The 3 old tires are perfectly fine but that left rear tire they just installed blew out...and the staff just blatantly denied any sense of accountability! For over 30,000 miles, we've driven our vehicle without any problem, but within that same week they replaced the left rear tire....was the ONLY TIME WE EVER EXPERIENCED SUCH A LIFE-THREATENING TIRE BLOW OUT ON THE HIGHWAY. No empathy for what my family went through but could only care about their policy of doing minimal repair (even charging us for wheel alignment) leaving us unsatisfied and unsafe! More

I accepted a deal in writing with Koons Tysons Toyota management, Salesman, and Appraiser for the trade in of my 2020 Tacoma TRD Sport in October, 2020. That deal was verified the morning of my arrival t management, Salesman, and Appraiser for the trade in of my 2020 Tacoma TRD Sport in October, 2020. That deal was verified the morning of my arrival to buy a new 2021 Tacoma TRD Sport on November 1, 2020. However, on my arrival to the dealership a few hours later (Nov. 1) their management team refused the previously accepted in-writing deal. I've spoken to multiple managers and none of them care about the in-writing promise that was made to me. One of the managers said "post a review, it's a free country." If ANY competitors of Koons wants to see my communication history with Koons Tysons Toyota, please let me know. In my opinion, Koons Tysons of Toyota doesn't care about customer loyalty, they don't care about honoring their promises, and they think they can bully loyal customers. For them, it's all about the money and playing the game. I am appalled. The public should shop elsewhere for Tacoma trucks. There are plenty of other dealerships to shop from. Amar Rana is the General Manager Alex Armakan is the Sales Manager Ricky Jacobs is the Internet Manager All 3, plus the appraiser, Kevin Butler, and the salesman, have been on all communication emails. None of them seem to care about the Koons Promise that I received in writing. It's shameful. More

Thank You, Mo & Pete for making my first oil change service experience the BEST for my 2021 Supra 3.0!! Also, the certified mechanic/technician is amazing and will continue to bring it to him! Excel service experience the BEST for my 2021 Supra 3.0!! Also, the certified mechanic/technician is amazing and will continue to bring it to him! Excellent work!! More

I am very happy to have my used 2018 Ford F-150 platinum with the help of Mr. Valentin, the salesman, he is good at talking to the customer and is a good person. with the help of Mr. Valentin, the salesman, he is good at talking to the customer and is a good person. More

We are new to Virginia and this was our first experience in buying a vehicle here. We initially dealt with the Sales Manager Hassan Usami. He was eager to help us and make the whole process easy, and he gu in buying a vehicle here. We initially dealt with the Sales Manager Hassan Usami. He was eager to help us and make the whole process easy, and he guided us thru each step. He was always available to take our calls. We found him to be polite and very cooperative. We would highly recommend this dealership....and highly recommend Hassan, Will Diffee and Amin Darbandi. What an excellent team. More

im very happy to have my new car toyota camry 2020 with the help of Mr Valentin the sale man hes good in talking to costumer.and he is a nice person the help of Mr Valentin the sale man hes good in talking to costumer.and he is a nice person More