Koons Tysons Toyota

Outstanding service I have been a customer here since March 2015 and had my Tundra serviced there ever since. The quality of service is fantastic and would not think of t I have been a customer here since March 2015 and had my Tundra serviced there ever since. The quality of service is fantastic and would not think of taking it anywhere else. Alexander Hernandez has been great and very professional with a great deal of knowledge when it comes to service of my truck and I always feel appreciated. As long as people like Alexander are there I will continue to bring my Tundra for all service needs. Thanks a million for everything. More

Total loss of confidence and trust In January of 2015 our family purchased 2 new Toyota vehicles from Koons, an Avalon hybrid (my son) and a Rav4 Limited (my wife) and have used rheir s In January of 2015 our family purchased 2 new Toyota vehicles from Koons, an Avalon hybrid (my son) and a Rav4 Limited (my wife) and have used rheir service department for all scheduled maintenance on these two vehicles. Last week my wife took in her Rav4 due to a check engine and other warning lights coming on and the transmission shifting poorly. While the tech was very professional in locating the potential cause, the estimate given to my wife was outrageous in price and in solution. Only after stating it was too expensive was she given an offer to repair it at about a third of the initial $3362 quote.  My distraught wife called me and I instructed her to bring the Rav4 back home. After a bit of research on the error code and possible causes i located damaged wiring (2 wires) which the service tech had also found, in addition i also found evidence of a mouse or ground squirrel having been in the engine compartment. Much to my concern was the multitude of information on the internet concerning the soy based plastic insulation wiring Toyota is using and its apparent attraction to rodents. This problem is not a fault of the dealer but a potential cause of the problem and a reason for concern. Total time spent by me was less than 2 hours as the procedure was easily accomplished by removing the battery, battery tray and removing 2 zip ties holding the harness in place, soldering splices repairing the broken wiring, then reassembly. I would expect a professional mechanic to have conducted this same task in half the time as I had to gather tools, materials etc and given the fact I am not a professional mechanic. The total parts cost for the repair was under $10 as it consisted of 2 wire ties, electrical tape, solder, 6 inches of wire and heat shrink tubing. While this experience alone was enough to raise questions as to the integrity and trustworthiness of the dealership, those concerns were reinforced when the service department sent a letter 3 days later that indicated my wife had declined service to include 4 new tires and recommended their replacement. Knowing my wife (within the past few months) had purchased new tires... I went out to her Rav4 to inspect the tires for damage, unusual or excessive wear and found the tires to be in almost new condition with plenty of tread. Nothing that would warrant the purchase of 4 new tires. We have lost all trust in regards to the service department and dealership as this experience clearly demonstrates a lack of professional ethics by only offering outrageous costing solutions to loyal, trusting customers while additionally making false claims as to actual repairs needed. More

DISORGANIZED: lacking respect for customer’s time KOONS Service consists of a bunch of DISORGANIZED disrespectful unprofessional AMATEURS. A $30 thirty minutes state inspection, turned into a whole da KOONS Service consists of a bunch of DISORGANIZED disrespectful unprofessional AMATEURS. A $30 thirty minutes state inspection, turned into a whole day $100 WASTE of my Saturday. They are careless and DON’T RESPECT their CUSTOMERS. I had an appointment at 10 but came early at 8 am, dropped the car and went home. I called them at 11 and they promised that it will be ready by noon. When I went their, it was not ready & their service coordinator promised to finish the job within 30 min. After 1 HOUR & 30 MIN waiting, I went to their front desk, & heard that he had forgotten to tell the techs in the back about my service. They told me that I could come back by 5 p.m & pick up the car. Their shuttle was not available to bring me to my house for another 45 min, so I decided to take Lyft home, paying out of pocket. When I was halfway on my way home, their receptionist called, informing me that the car is ready. The Lyft driver brought me back. Koons response to my reimbursement request, for the unnecessary commute expense, was a rude negative. I had written a very very flattering comment for them 3 years ago but under this management they have dramatically deteriorated. More

Great salesman, great price! I knew that Koons had good prices so when they dropped the price on a Sequoia I was looking at I headed down there right away. Toney Jeter greeted me I knew that Koons had good prices so when they dropped the price on a Sequoia I was looking at I headed down there right away. Toney Jeter greeted me as I walked in the door and took care of everything for the vehicle purchase including getting us Chinese food when the wait was really long for the finance department. Toney is an A+++ salesman and we highly recommend him. He has been with this dealership for 18 years and he takes pride in the fact. This fact definitely shines in the way he treats his customers. More

Good prices, great salesperson Jamal was very knowledgeable and courteous. The dealership atmosphere was pleasant, and they offered a fair purchase price. Best car-buying experience Jamal was very knowledgeable and courteous. The dealership atmosphere was pleasant, and they offered a fair purchase price. Best car-buying experience I ever had! More

The BEST RAV4 I had the best experience with Toney at Toyota! Everyone we met was extremely helpful, kind, and knowledgeable about the cars. I walked out of there w I had the best experience with Toney at Toyota! Everyone we met was extremely helpful, kind, and knowledgeable about the cars. I walked out of there with a great price on my 2015 RAV4 and could not be happier. Thank you to everyone who helped!! More

Outstanding Customer Service - Hugo Trotman Hugo crafted and enabled a wonderful purchase experience. I was on the rebound from a poor experience with another dealer (in Maryland). I approac Hugo crafted and enabled a wonderful purchase experience. I was on the rebound from a poor experience with another dealer (in Maryland). I approached my experience at Koons with distaste. Hugo changed that. I drove away with confidence, and I recommend Hugo to everyone. I came to the dealership through USAA. Hugo was my point of contact, and from the first communication he was consistent and present. He was more than a robo-email. I am an out-of-state customer, so I took Metro to the dealership. Hugo met me--picking me up with the vehicle I was there to see. Further, knowing that I would likely be interested in another, similar vehicle, he had pulled the keys, so that we could move from one vehicle to the other. Hugo was considerate, efficient, and communicative. He informed me without pressuring me. He found the balance among advice, sales, and patience. Hugo's after-purchase followup also has been outstanding. I had a "we owe" that he helped coordinate. Hugo also came into the dealership on one of his out-of-office days to make sure that my vehicle was handled. So, on the rebound from a poor experience, Hugo provided outstanding service before, during, and after purchase. I highly recommend working with him. More

Great dealership and sales professional Jamal khan Jamal was a wonderful and professional salesperson. He was extremely knowledgeable and helpful in delineating all the details of the car I purchased. Jamal was a wonderful and professional salesperson. He was extremely knowledgeable and helpful in delineating all the details of the car I purchased. I will recommend Koons and Jamal to all family and friends!!! More

May8, 2019 with Toney Jeter professional Hi Toney you are awesome and professional. Thank you for help and respect. On my next visit I will invite some more koons family to your office. Hi Toney you are awesome and professional. Thank you for help and respect. On my next visit I will invite some more koons family to your office. More

Great service, great Experience! Toyota is a great product; it is all about quality and reliability as my father used to say. That's why I decided to go with this make again! I purcha Toyota is a great product; it is all about quality and reliability as my father used to say. That's why I decided to go with this make again! I purchased a 2019 Toyota RAV4; I love it! I'm not only happy with my new car but also, I'm very pleased and satisfied with the great service this dealer offers. Richard Hillman was my salesperson, a kind and assertive person that made my experience so much better. He answered all my questions and explained and showed me different options prior to my decision. I will definitely refer any friends to Mr. Hillman. More