Koons Tysons Toyota

First time buyer, New Car I got exactly what I was looking for and an extremely satisfied with my purchase. This was my first car buying experience, so i was understandably lo I got exactly what I was looking for and an extremely satisfied with my purchase. This was my first car buying experience, so i was understandably lost and anxious, but Salem and Jessika were very helpful and affable and diminished the stress of the situation greatly. More

Professional & Honest 150% It was the best experience ever because of Toney. Was transparent and authentic. Process is easy and automated. The Koons way is the honest way! It was the best experience ever because of Toney. Was transparent and authentic. Process is easy and automated. The Koons way is the honest way! More

Excellent Service By far the best place to purchase your used or new vehicle. Best staff very respectful and professional. I would highly recommend anyone to purchase f By far the best place to purchase your used or new vehicle. Best staff very respectful and professional. I would highly recommend anyone to purchase from them. More

Very good Brahim was my salesman. Hi did wonderful job. Thanks for his support. He made it very easy and simple for us. I definitely will return to him for th Brahim was my salesman. Hi did wonderful job. Thanks for his support. He made it very easy and simple for us. I definitely will return to him for the next vehicle More

Great service my Paloma & George Bought my highlander from them back in 2015. We bought the 2019 from the. And I had a phenomenal experience. From the time I entered and the time I le Bought my highlander from them back in 2015. We bought the 2019 from the. And I had a phenomenal experience. From the time I entered and the time I leave. I will be back to buy my land cruiser from them. More

Easy way to buy a car This is my second time buying a car with this dealer. That say it all. In addition to have a good location for me, the customer service is excellent. This is my second time buying a car with this dealer. That say it all. In addition to have a good location for me, the customer service is excellent. More

I got the car I wanted!!! I spoke with Jamal briefly on the phone he was very enthusiastic about getting me what I wanted. I decided to go in that same day and he pushed to kee I spoke with Jamal briefly on the phone he was very enthusiastic about getting me what I wanted. I decided to go in that same day and he pushed to keep me happy! Very friendly very personable! Then he handed me off to Johnny, nice guy and looked out for my best interest. Explained everything in detail and kept me entertained in the process. Thanks Guys! Great customer service! More

Arrived for and oil change and the 6000 miles service check. I arrived for an oil change and the 6000 miles service check on my 2008 Toyota 4 Runner. Two days later the vehicle developed power steering whine. A I arrived for an oil change and the 6000 miles service check on my 2008 Toyota 4 Runner. Two days later the vehicle developed power steering whine. A Service Department representative found the power steering reservoir empty. Presumably checking the power steering reservoir fluid level is part of the 6000 miles service check. The vehicle was put up on the rack and no abnormality was found; service representative filled power steering reservoir. Returned 3 days later with recurrence of power steering whine. Further inspection revealed that the rubber boot containing the power steering fluid was damaged. Repair required the replacement of the Power steering rack, the boot and the power steering fluid for $3,285.00. I paid this and returned again in 3 days because of the return of the power steering whine. Apparently, a senior technician looked at the power steering system, and after further work for 4 hours (I remained in the waiting room) I was told that the power steering was fixed, at no additional charge. The power steering continued to whine when small radius turns were made. The power steering whining became less noticeable over the following 6 month. Because the total taxes I pay (federal, state ,county, and city ) on my income, property and purchases plus SSA tax and Medicare is 50% of my income, I have to earn $6,500 in order to pay a repair bill of $3,285. I am under the belief that the original technician who inspected my Toyota 4 Runner for the maintenance service checks used a pointed object, such as a slot blade screw driver to inspect the power steering rack and boot. Unfortunately, the original inspecting technician unknowingly damage the boot. I paid for the consequences of what I believe was an inappropriate inspection technique. No, I will not go back to Koons-Tysons Toyota for any reason. It is not just the money; it is the time I had to spend and the multiple trips I had to make to nag the Service Department at Koons Tysons Toyota into fixing the problem, which I believe was a result of technician error. More

Worst experience ever! Dealer does not pay attention to recalls. Service department does not do maintenance they charge for, resulting in a truck that could not pass inspect Dealer does not pay attention to recalls. Service department does not do maintenance they charge for, resulting in a truck that could not pass inspection or be repaired. Their failure to do the job cost us thousands, in a truck they alone serviced. More

Don't trust them anymore!! I purchased my car 4 years ago and about 3 years ago we had issue with the brake and we have been checking the car frequently with the service and eve I purchased my car 4 years ago and about 3 years ago we had issue with the brake and we have been checking the car frequently with the service and every time they have been saying everything is fine !! Until yesterday ( extended maintenance expired this time ) that my wife dropped the car and after two hours wait they said car with just 35k miles will not pass inspection and the reason is rust on rotors! and would cost us about $500 to fix it! No reasonable answer that what is the reason of rust on the car been driven by my wife everyday ! I took the car to my trustee mechanic in the same area and after checking the car he find out that brake caliper was not working properly for years and that is the reason we have rust on rotors and I have to fix them cause of safety issue! my question is how come you guys didn't find out during at least 5 services that I had with you and I have been complaining about the brake? My wife and my baby's life was in danger because of you guys!!? I just paid $300 to do the same service outside and because of that I will never comeback to your service department to check my car and I will ask everybody to not to put your and your family life in danger because this folks are just trying to rob people!! More