Koons Tysons Toyota

Predatory Lending - Beware Underrepresented Communities The simplest definition of predatory lending is financing that imposes high interest rates or overly restrictive loan condition. This is exactly what The simplest definition of predatory lending is financing that imposes high interest rates or overly restrictive loan condition. This is exactly what Koons Toyota Vienna & their finance department thrives on, i.e. attempting to pass on a 13.5% Interest rate to someone with a fair credit. Additionally, as a predator lender, Koons tries to get as much money upfront as they can because their payment terms are so difficult to manage, they know it probably won’t be long before the car payments can't be made and the car is repossessed. Lastly, 'conscious' bias was evident in Luis Castillo & Kay from Finance - where two "high school" graduates are pontificating on Virginia laws & "educating" working professionals about credit worthiness. The net net - AVOID AT ALL COST, especially if you're an IMMIGRANT, a group they prey on. More

21-Yr Multi-Car Customer Having HORRIBLE Service Experience Just bought my 8th car from Koons Tysons at the end of November 2019. All great car salespeople and great convenient service when needed over 21 year Just bought my 8th car from Koons Tysons at the end of November 2019. All great car salespeople and great convenient service when needed over 21 years. Now, I brought my new Highlander in three weeks ago. The radio went out completely. When I was called to the desk thinking I would get checked out and the car fixed, Brian said they could NOT fix the radio. They tried everything they knew and now they would have to "contact Toyota to see what they wanted to do." I asked what what does that mean? He said he didn't know, just that he'd have to contact Toyota. This was Saturday and he said they were closed and he'd have to call them on Monday. He said they had one other situation like mine and all he could say was, these units are on back order. He was short with his responses and offered nothing helpful. He was getting short with me. I was rather shocked. I waited for two weeks. Nothing. I called him on the following Tuesday. He apologized and said he would 'get his technician to contact Toyota'???? and would get right back with me. Nothing. A week later, I called and left a message for Customer Relations. Nothing. Here it is week four, I called and they gave me the "Service Bay Manager" yesterday morning. He said he would call me back within a half-hour. Almost 24 hours and here I am waiting. I don't know what is happening, but this is bizarre treatment from a company I have praised and recommended to many others who have bought from them for the quality and past service is a complete disappointment. I will update this review depending upon how this situation is handled. More

Stay away! I Don’t recommend this dealership for service - rude customer service in the service section Was late for my appointment and the front desk person that should be taking care of my service was - rude customer service in the service section Was late for my appointment and the front desk person that should be taking care of my service wasn’t at his desk and after waiting for him, he just said no can’t take your car and asked me to leave and didn’t offer a solution and I was willing to even stay longer than normal While leaving I checked online I found available appointments for the current time and the next 2 hrs to book - so booked a new appointment and went back to the same service person said it’s an issue with the system!! I asked to speak to the service manager he said he is not here today - worst customer service ever!! I bought the car from them and was planning to do my service there however this is the Last time to try service at this dealership More

DO NOT BUY FROM HERE!!!! Bought my Car on Nov. 10th, test drove it and everything was perfect. They took it around back to fill it up with gas while I signed my paper work. I Bought my Car on Nov. 10th, test drove it and everything was perfect. They took it around back to fill it up with gas while I signed my paper work. I drove it off the parking lot and the tire pressure light came on as well as a digital read saying "Check fuel cap" then the check engine light came on soon after the message disappeared. I turned around, came back, they quickly did something to reset everything and said that the gas cap needs to be tightened only one click. Or the alert will happened. A week later I fill it up with gas and the same thing happens with both the tire pressure light and gas cap/check engine. I get it serviced 10 days later, in and out. They just reset it. The tire pressure light was never an issue again. So I was grateful for that and happy with my new ride. The very next time I gas up though, cap alert/check engine light again pops up. I call up and they say to never make it gas cap click, just tighten it & that the alert will go away. I told them I was leaving out of state for thanksgiving and if it doesn't fix itself could I come back the 1st week in December and they said yes No Problem. This time, I waited about 4 hours before I walked up to see how my car was doing. I come to learn that my service guy left for a family emergency and nobody contacted me as I just waited, well they flustered around and cause nobody had been working on my car... said they would get it fixed ASAP I told them it might be a censor issue but ... within 15 mins. It was done. Guess it was just a reset. I was working from home most of December so I drove less frequently ... but as soon as i filled up, AGAIN! Check engine light. I come in for service they tell me it will take at least a day to find out what's wrong, I said I had a meeting I had to be at. They offered a free rental car service... but I had just changed my car insurance to full cover and it didn't kick in until the next day. But I was again leaving for the holidays out of state driving and wouldn't be able to come back til the 2nd week of January. I took my car back still broken & I was assured that the next time I bring it in, I'll be taken care of & to come early in the morning to leave it all day. Guess what? Today is Jan 14th and I bring it in at 9am and it's a different guy and I have to re-explain everything from the start. He tells me I don't have coverage for this. That it's past the new sale warranty. I ask to leave it and get a rental and they say they can give me a discount. What?! I said I'll just wait then as work is 40 mins away and they said it will be a couple hours. They sent me over to Honda to find a guy named Stephen. I went and they had NO CLUE what I was talking about. Said I have no extended warranty. I'll have to pay now to get it fixed. Thanks a lot DAVID!!! I'm so upset that I got suckered into this. They kept pushing me off and purposely didn't document every time I called. Now I'm stuck with a busted car that I'll have to fix out of pocket and it's only been 2 months since Ive purchase it. I will never do business with them again. I had thought about returning it right after it had happens on day one... They made it seem like it was no biggie and that rest assured it would be fixed with no cost to me at all. It's cost me 3 days of missed work and as a contractor I won't get paid for & now I gotta fix it. Absolutely inexcusable. More

I highly recommend Koons Tysons Toyota dealership mainly because of the outstanding customer service I received from Mr. Juan J. Coleto, the Customer Relations Director and Mr. Dominic Burlark, product spec because of the outstanding customer service I received from Mr. Juan J. Coleto, the Customer Relations Director and Mr. Dominic Burlark, product specialist. Both gentlemen we’re highly professional and knowledgeable in their respective areas. Mr. Coleto particularly was exemplary and highly accommodating in meeting our needs. It is because of Mr. Coleto that I have already recommended this dealership for car purchases and service to my friends and family and will use them for my future car purchases and service needs. Mr. Coleto and Mr. Burlark are both assets to Koons Tysons Toyota and I hope that they receive the recognition and reward of providing excellent customer care. Very Respectfully, Houra Rais More

Full of cheater During my car purchase with Koons Tysons Toyota, I found there exist serious fraudulent conducts in this company’s selling process. In order to facili During my car purchase with Koons Tysons Toyota, I found there exist serious fraudulent conducts in this company’s selling process. In order to facilitate the deal with me, the salesman promised an out-the-door price. After repeated confirmations, I had been persuaded that the price was all I needed to have that car and they also promised to register the car for me and get me the tag and title. However, this place neither registered the car nor pay the sales tax without any notification. I found out that they did not fulfill their responsibilities. I had to pay the extra money and do the registration work all by myself when my temporary license would soon expire. Till now, Koons Tysons Toyota refused to send back the extra money and they did nor give any explanation on this. I think this is purely a consumer fraud that needs to be punished. They should keep their promise and compensate for my loss. More

Wonderful Experience Occasionally, things happen that are so unexpectedly wonderful that they restore your faith and confidence in the goodness of people. I had such an ex Occasionally, things happen that are so unexpectedly wonderful that they restore your faith and confidence in the goodness of people. I had such an experience recently at Koons Tyson Toyota on Leesburg Pike in Vienna Virginia. Let me briefly tell you the story. Two weeks ago my 2007 Saturn Greenline Vue broke down after giving me years of stress free transportation. I was devastated. As an older woman, very wary of sales representatives, I did not look forward to the task of finding a new vehicle. My funds were limited and I was utterly unfamiliar with newer car models. I found temporary transportation and began the task of visiting car dealerships. I sat through agonizing credit checks and was repeatedly shown cars with high mileage and poor maintenance histories. All of that changed, when I called to inquire about the cars on sale at Koons Tyson Toyota. The young man who answered the phone, Khalil Chadad, listened patiently to my concerns. He invited me to apply for credit online and assured me that Koons would find a way to help. When I called a few days later to check on the credit application I talked to Osabo Isse, in the finance department. She invited me to drive over, take a look at the available cars, and trust that Koons would do everything possible to help me resolve my car crisis. I went over later in the afternoon and was introduced to Brahim Zit, a sales representative and Warfa Isse one of the floor managers. Much to my surprise, Brahim had already discussed my concerns and needs – – and had several vehicles in mind. Later that day, I left with a slightly used Toyota Rav, financing that I can afford, and a restored sense of faith in car dealerships. The team at Koons Tyson Toyota were not only professional, knowledgeable about the cars they are selling, but they treated me with care, compassion, understanding, and respect. If it were possible to give them and the managers at this dealership higher review scores I would not hesitate. Everyone should know about this exceptional dealership and the truly awesome people working there. From senior managers down to assistant salespeople each made me feel that I was a valued customer and each went out of their way to make my car buying experience successful and pleasant. Nigel Hayes, the General Manager has put together a first class team. So, if you are in the market for a new or used car, do yourself a favor and visit Koons Tyson Toyota. You'll be glad you did. More

shuttle service pickup POOR The shuttle pickup service is unreachable. This is the second time it happened to me. I gave business for $550 plus. When my vehicle was ready, I c The shuttle pickup service is unreachable. This is the second time it happened to me. I gave business for $550 plus. When my vehicle was ready, I called the number 703-790-5920, pressed 4 for service then 3 for shuttle, Nobody would pickup. Left a message with phone number. No one returned call. I used the chat service and asked for shuttle help. They noted down name and phone number and no response after that. I also texted my service advisor ANTHONY GONZOLEZ mentioning that I am not able to reach shuttle pickup service. No response from him either. On a Friday evening all but one colleague had left work. My colleage was nice enough to go out of the way and drop me even though traffic is a nightmare at around 5 pm on a Friday. When I reached Koons, I was told I should call a specific number. This is unacceptable. Fix the following: 1. Your number promting for shuttle service. 2. Train your service advisor to be helpful 3. Train your employees assisting through chat service to be helpful I scheduled the appointment through chat service. When it comes to $$ for the company the chat service works like a charm. But when it comes to help with shuttle service absolutely no help. More

Koons Tysons ⭐️⭐️⭐️⭐️⭐️ The folks at Koons Tyson’s Corner, especially Nigel, Paloma and Sam, are top notch. They are professional, knowledgeable and friendly. I could not be The folks at Koons Tyson’s Corner, especially Nigel, Paloma and Sam, are top notch. They are professional, knowledgeable and friendly. I could not be happier with my recent experience. More

Outstanding service I have been a customer here since March 2015 and had my Tundra serviced there ever since. The quality of service is fantastic and would not think of t I have been a customer here since March 2015 and had my Tundra serviced there ever since. The quality of service is fantastic and would not think of taking it anywhere else. Alexander Hernandez has been great and very professional with a great deal of knowledge when it comes to service of my truck and I always feel appreciated. As long as people like Alexander are there I will continue to bring my Tundra for all service needs. Thanks a million for everything. More