Koons Volvo Cars White Marsh

Our decision to purchase the car was based on the fact that we were told that we could get the wood grain trim accessories installed on the center console and stearing wheel. We were told that we could ge that we were told that we could get the wood grain trim accessories installed on the center console and stearing wheel. We were told that we could get a loaner car if needed while the car was being serviced. There was not another car on the lot in our price range at that time with these specific features so we even changed our color choice because it was suggested that the wood grain on the steering wheel would be a nice accent to the white car with tan interior. There was never a mention of the need to replace the entire steering wheel in order to achieve this. The sales person wrote up a WE OWE slip however he was told that it would be handled in in finance to be included in the cost of the car. We were told that we could call to set up an appointment to have the services done. We called to speak to Mr. Beck a few days later to set up the appointment and were told that Ms. Barnes would take care it however since she was off that day he would take my name and number pass it along to her.The next day when I spoke to Ms.Barnes she informed that she would check to see if the order had been placed. I was informed that the part would be in on Friday, June 8 and I was given an appointment for Monday, June 11. My Murray also visited the store to discuss the use Navigation system on Saturday June 9. At no time during the sales transaction,phone conversations or store visits was it ever stated that the installation of the wood trim on the steering wheel would require the removal and replacement of the entire unit. Further, it was written on the pink sales slip "wood" with a cost of 600.00 next to it(which was added to the cost of the car). On Monday June 11 upon arriving at the service department it seemed that no one knew about the wood trim for steering wheel and that is when it was revealed about the type of installation and what it required. We were informed that it was not in writing. As far as the center the console installation, we were told that the wrong part had been ordered. Get clear, specific details in wirting! More

I had several new cars I wanted to research to replace my car of 10 years. Volvo has always been a vehicle I wanted to learn more about. They have a reputation for quality and safety that I want. The Volv car of 10 years. Volvo has always been a vehicle I wanted to learn more about. They have a reputation for quality and safety that I want. The Volvo S60 also has a sharp, attractive look that also appeals to me. After my test drive with Chad, I learned more about the features that had me leaning hard towards the Volvo. I made my decision the next day and went to pick up my new vehicle and was even more assured of my sound decision when Rachel Barnes and Edgar went over the service and maintenance support that comes with the Koons Volvo. More

I bought my new car from Koons Volvo because of Larry Davidov. I was actually in the process of negotiating a deal with him at Bill Kidds Volvo when he became the Manager for Volvos at Koons. I stopped t Davidov. I was actually in the process of negotiating a deal with him at Bill Kidds Volvo when he became the Manager for Volvos at Koons. I stopped the deal at Bill Kidds and followed Larry to Koons. He made the deal happen! He stood by every promise he made. I could not have gotten a better deal from anyone else. Additionally, the entire experience was completely void of any stress! He promised me a bottom line amount and when I came into the dealership all of the paperwork was ready for me. I was in and out of there with my new car in about an hour. I would recommend Larry & Koons to anyone who is interested in a Volvo, new or used. More

What I like best about Koons Volvo is the General Manager, Mr. Mike Williams who sincerely cares about the operation of his dealership. As with any new sale transaction there can be bumps along the Manager, Mr. Mike Williams who sincerely cares about the operation of his dealership. As with any new sale transaction there can be bumps along the way. Mike takes personal attention to ensure the customer is happy and is a man of his word. Dealing with Mike and his team is a pleasure and it is good to know they stand behind their commitments. More

Wendy and her team are true pros! This is our second car purchase from them and both times we feel that we received a dependable vehicle at a fair price. As importantly, EVERYONE we dealt with was friendly purchase from them and both times we feel that we received a dependable vehicle at a fair price. As importantly, EVERYONE we dealt with was friendly and knowledgeable. We couldn't ask for more and we are certainly recommending their dealership to all of our friends and family. Add us to the list of their satisfied customers! More