Koons Woodbridge Ford - Service Center

Service was very accommodating. Had to have my car towed by AAA late one morning, but didn’t have to be present at dealer. They were able to diagnosis the issue and fix it by afternoon. Since I was within t by AAA late one morning, but didn’t have to be present at dealer. They were able to diagnosis the issue and fix it by afternoon. Since I was within the radius of their shuttle service they came and picked me up. Driver wore mask. More

Great Service Because i received great service from my Tech ( Tom Casale ) i have purchased 3 vehicles over the years, also i have sent friends & family to Cowles F Because i received great service from my Tech ( Tom Casale ) i have purchased 3 vehicles over the years, also i have sent friends & family to Cowles Ford. More

The service for my Explorer was performed based on the mileage and was performed with efficiency. I was happy with the service and was checked in quickly and the wait was not very long. mileage and was performed with efficiency. I was happy with the service and was checked in quickly and the wait was not very long. More

Super concierge service! Timely pickup and delivery! Reasonably priced service and quality customer care. Would use their service on vehicle again in the future without reservations. Reasonably priced service and quality customer care. Would use their service on vehicle again in the future without reservations. More

So far the brand new tires are smooth riding, not noisy, not wably, very sturdy, fast, beautiful ride, excellent performances, I love my Ford Escape not wably, very sturdy, fast, beautiful ride, excellent performances, I love my Ford Escape More

Great guy, took care of it in a heartbeat definitely go there all the time for inspection and other jobs. Just would say thank you there all the time for inspection and other jobs. Just would say thank you More

I was taken back by the Labor cost at a time like this. The Labor cost was $450.00. For a check engine light and a 15,000 miles service. The Labor cost was $450.00. For a check engine light and a 15,000 miles service. More

6 month Che k up My Ford Fusion was due for a 6 month check up.. I brought it in at 10:40 and had it by 2:00. Everything went well along with my state inspection. My Ford Fusion was due for a 6 month check up.. I brought it in at 10:40 and had it by 2:00. Everything went well along with my state inspection. More

Courteous and timely This was the first service on my new Explorer. From scheduling to service completion, they provided courteous service and answered all my questions. This was the first service on my new Explorer. From scheduling to service completion, they provided courteous service and answered all my questions. Plus the service was fast. More

EXCEPTIONAL AND REASONABLE PRICING. I appreciate that the facility was clean and set up for social distancing. The Customer Service Representative was helpful and ensured there was mini I appreciate that the facility was clean and set up for social distancing. The Customer Service Representative was helpful and ensured there was minimum contact. It would have been nice if they washed the car and had the television set on a different channel than HVGN; the availability to view CNN, ESPN, etc. would make passing the time more bearable. More