Koons Woodbridge Ford - Service Center

My poor Crown Vic Poor communication from dealer for a safety recall for my headlights. I made appointment 2 weeks ahead, left car, was told at end of day that part not Poor communication from dealer for a safety recall for my headlights. I made appointment 2 weeks ahead, left car, was told at end of day that part not there. Repair was done the next day, but not properly. Lights malfunctioned on way home, and steering not working when turning. I’m afraid the car is not safe to return to the dealer to have it evaluated. More

Routine oil change I have no complaints or shade to cast. The vehicle is running fine and I expect it to continue to run fine. They have a busy office area and are wel I have no complaints or shade to cast. The vehicle is running fine and I expect it to continue to run fine. They have a busy office area and are well staffed to minimize waiting. More

Steering Repair and Alignment Another positive experience with the Service Dept. Brought my truck in for a steering issue and alignment. Robert the service writer was accommoda Another positive experience with the Service Dept. Brought my truck in for a steering issue and alignment. Robert the service writer was accommodating and knowledgeable. He explained the processes and how long the work would take. The technician, Tyler was an excellent source of knowledge; he very quickly discovered a worn tie-rod end. After replacing the tie rod end he aligned my vehicle. It rides great. And, goes down the highway like new! More

Bad work, can’t be trusted Incapable of performing a simple Oil change and tire rotation 2x in a row. Didn’t wipe excess oil leaked on driveway. Found access cover barely on o Incapable of performing a simple Oil change and tire rotation 2x in a row. Didn’t wipe excess oil leaked on driveway. Found access cover barely on once and they left it off the second time. Didn’t rotate my tires causing premature were on a brand new vehicle with only 32k miles. Service manager told told me he disagrees, because tire cupping is primary sign of not rotating tires. Couldn’t be further from the truth. He either lied to my face, or doesn’t know the basics. I’ll let you decide. Can’t be trusted. Avoid at all costs. My problem continued despite me reminding them of the previous poor service before they even started. . Ford should revoke its contract with them permanently. More

Standard service and oil change Cowles has been suffering in the service department but is on the right track now with the new service manager (former employee) coming onboard. He t Cowles has been suffering in the service department but is on the right track now with the new service manager (former employee) coming onboard. He truly understands customer service and will work with his team to deliver the right results after the lack of leadership in the service department over the last six months to a year. This will also encourage me to purchase future vehicles from them - but only if the service continues to be good. More

Timely, effcient and effective The Cowles service center is why I bought my Truck from them. Sound leadership, competent mechanics and strong focus on customer support. You have c The Cowles service center is why I bought my Truck from them. Sound leadership, competent mechanics and strong focus on customer support. You have confidence that the service or repair is top notch and you are leaving with a vehicle is the best condition possible. More

Oil Change Process Too Slow The oil change process is too slow. I had a 0900 appointment for oil change and tire rotation. Arrived about 0845. Job to just over two hours. My The oil change process is too slow. I had a 0900 appointment for oil change and tire rotation. Arrived about 0845. Job to just over two hours. My vehicle was not started on until 0945 or 1000. That's too slow. I can go to Jiffy Lube and be in an out in less than 20 minutes. What good is having an appointment if the technicians aren't going to begin work on the vehicle until well after the scheduled time? Other than the process taking too long, the service person that handled my service request was excellent, but management needs to figure out a way to provide faster service on routine maintenance orders. More

Satisfied Customer Cowles Parkway providedn excellent service, excellent customer service and teamwork, while making the brake repair in my Ford Flex.. I am a satisfied Cowles Parkway providedn excellent service, excellent customer service and teamwork, while making the brake repair in my Ford Flex.. I am a satisfied customer, they also performed a multi point inspection, set tire pressure and topped off all fluids. More

Had a service on a F150 Had an excellent experience with our Service. Mr. Robert Steele, Service Advisor, went over everything and made great recommendations. Also called us Had an excellent experience with our Service. Mr. Robert Steele, Service Advisor, went over everything and made great recommendations. Also called us when the Service was complete. The workmanship of the work crew was also a pleasant experience. More

Great service dept.! Service manager does his very best to make his customers happy and accommodate their schedules! He was also extremely pleasant! I will definitely go t Service manager does his very best to make his customers happy and accommodate their schedules! He was also extremely pleasant! I will definitely go there again! More