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Koons Woodbridge Ford - Service Center

Woodbridge, VA

4.4
209 Reviews
Call Service Center (703) 783-3051

209 Reviews of Koons Woodbridge Ford - Service Center

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August 31, 2025

I. received excellent service and would recommend this dealership and service department to my.friends. More

by Pltoppings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in the Service Department
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Sep 02, 2025 -

Koons Woodbridge Ford responded

Thank you for your recommendation! We’re so happy to hear you had an excellent experience with our service department. We appreciate your support and hope to see you again at Koons Woodbridge Ford!

August 24, 2025

Aimee is very knowledgeable, very courteous, and very professional. She knows her job inside and out and is willing to go the extra mile to make sure the customer is satisfied. I only wish there were mo More

by crallis125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee
Report | Print
Aug 26, 2025 -

Koons Woodbridge Ford responded

Thank you for your kind words about Aimee! We couldn't be happier to know she's so helpful and committed to our customers. We can't wait to share this with her! —Koons Woodbridge Ford

Aug 26, 2025 -

crallis125 responded

Aimee is the best and I only wish that their were more people like her in this world. Please let her know that we said these things about her.

August 19, 2025

Koons performed the first oil change on our new Edge and rotated the tires. They only took about one hour to perform the work. More

by lemoyer60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 22, 2025 -

Koons Woodbridge Ford responded

Thank you for choosing Koons Woodbridge Ford and for sharing your experience! We look forward to seeing you again!

August 16, 2025

Took my F150 to get my sunroof fixed Kevin said it would be about $3000.00. Told me I couldn’t afford that and he said they can get it stationary and disabled the switch and not leak for $675.00. I told the More

by mbrunner64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin in maintenance and Nicole in customer relations
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August 16, 2025

Koons Ford in Woodbridge Va has the best service department and I love how they all work together. More

by chell2277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sachin
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Aug 19, 2025 -

Koons Woodbridge Ford responded

Your feedback for our service department is much appreciated! Thank you for supporting Koons Woodbridge Ford.

April 09, 2025

Alberto was excellent. He kept me informed every step of the way, and made sure I got everything that was needed. More

by Lorraine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Report | Print
Apr 09, 2025 -

Koons Woodbridge Ford responded

Lorraine, we're delighted to hear that Alberto provided you with excellent service at Koons Woodbridge Ford. Thank you for sharing your experience!

March 06, 2025

Great customer service and professional technical service! Much better service and customer service than the Ford dealership in Fairfax. (Ted Britt) See you in August! More

by cliffhensman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee
Report | Print
Mar 07, 2025 -

Koons Woodbridge Ford responded

We're delighted to hear that you had a positive experience with our team at Koons Woodbridge Ford! Thank you for choosing us over the competition, and we look forward to seeing you again in August.

February 03, 2025

Excellent service for our 2018 Ford Escape. Had a tire leak fixed, oil/filter changed, tire rotation and State Inspection. More

by JHeil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee
Report | Print
Feb 04, 2025 -

Koons Woodbridge Ford responded

We're delighted to hear you received excellent service for your Ford Escape at Koons Woodbridge Ford. Thanks for trusting us with your vehicle's maintenance!

January 29, 2025

Gabriel in service great to work with and will see him in the future for other needs More

by spatwary21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Jan 29, 2025 -

Koons Woodbridge Ford responded

Thanks for taking the time to leave Koons Woodbridge Ford a five-star review! We are happy to hear that Gabriel was a pleasure to work with. Safe travels!

January 22, 2025

From the time I called to the completion of the work, this was an excellent experience. Keep up the good work. Thank you to Mario, made the appointment, Andrew, wrote the ticket and kept me informed as More

by ILike2row
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario, Andrew, technician
Report | Print
Jan 23, 2025 -

Koons Woodbridge Ford responded

We're delighted to hear that Mario, Andrew, and the team provided you with an excellent experience at Koons Woodbridge Ford. Thank you for choosing us for your service needs - we look forward to seeing you again!

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