Koons Woodbridge Ford - Service Center

Quick service and very friendly associates there . But I feel little lost as soon as we go inside in the service greeting area. Cause no one there to at least acknowledge the customer or ask them what But I feel little lost as soon as we go inside in the service greeting area. Cause no one there to at least acknowledge the customer or ask them what’s bring them in the dealer. We are standing there with no clue, until we approach to any desk to find out who is the person we need to talk. Staff walking around and don’t bother to ask customers. That’s make me feel step back from that place . More

Attentive service but long wait (2-1/2,hours) without explanation for routine oil filter change and oil. Only at end of wait I was told they ordered the wrong filter and had to retrieve correct one. explanation for routine oil filter change and oil. Only at end of wait I was told they ordered the wrong filter and had to retrieve correct one. More

Reminds about car maintenance check up. People in the dealership are both kind.and patient. People in the dealership are both kind.and patient. More

Good customer service I’m satisfied with the service Will recommend to anyone Good quality service Will recommend to anyone Good quality service More

KOONS is the greatest, there is no other word that needs to be said, YOU ARE THE GREATEST. to be said, YOU ARE THE GREATEST. More

Good communication during scheduled maintenance appointment. Reasonable wait time for completion of work. Clean waiting area. appointment. Reasonable wait time for completion of work. Clean waiting area. More

Courteous, timely and helpful. I called for an appointment. They offered same day service. I took my car in at 9 and was out by 11. I called for an appointment. They offered same day service. I took my car in at 9 and was out by 11. More

My F250 was in for an oil and filter change and tire rotation. The service advisor Andrew was very professional and insured the work was done quickly as I waited at the dealership. I will continue to us rotation. The service advisor Andrew was very professional and insured the work was done quickly as I waited at the dealership. I will continue to use Koons Woodbridge Ford for needed services. More

Kevin B. checked me in with speed and accuracy even though I was late due to other issues at my job. He provided feedback on the cost and additional time to r checked me in with speed and accuracy even though I was late due to other issues at my job. He provided feedback on the cost and additional time to repair an alignment problem with my truck. I appreciated the positive atmosphere the service department gave. More

Took my expedition for a major repair, rep didn’t communicate properly, after repairs had to take the vehicle back communicate properly, after repairs had to take the vehicle back More