Koons Woodbridge Ford - Service Center

Alberto at Koons Ford in Woodbridge, VA, is known for his exceptional service. He goes above and beyond to ensure customers are satisfied, providing thorough explanations and efficient solutions for vehicle exceptional service. He goes above and beyond to ensure customers are satisfied, providing thorough explanations and efficient solutions for vehicle issues. His friendly demeanor and professional attitude make every service visit a positive experience. Alberto demonstrated his dedication by working directly with my warranty company. He made sure all the important parts were covered, navigating the complexities of the warranty process smoothly. His proactive approach and attention to detail ensured that I received the maximum benefits, reflecting his commitment to excellent customer service. Throughout my repair process, Alberto ensured I was informed at every stage. His consistent updates provided clarity and peace of mind, making the entire experience transparent and stress-free. His communication skills and dedication to customer satisfaction truly set him apart as an exceptional service representative. To all the mechanics who worked on my vehicle, I want to extend my heartfelt thanks. Your expertise and dedication ensured that my car was repaired to the highest standard. I appreciate the attention to detail and the thoroughness with which you approached every aspect of the repair. Your hard work and commitment to quality are truly commendable. Thank you for your exceptional service and for going above and beyond to ensure my vehicle is in top condition. Thank you to everyone at Koons Ford Woodbridge Va. Even O who brought my vehicle around and the wash team that cleaned my vehicle before it was returned to me. David Perry More

Outstanding staff support my advisor was awesome and kept me informed throughout the process for my truck me informed throughout the process for my truck More

Employees are extremely knowledgable of their assigned duties and responsibilities. In particular, from scheduling appointments, interpersonal skills, and their overall knowledge maintenance and services. duties and responsibilities. In particular, from scheduling appointments, interpersonal skills, and their overall knowledge maintenance and services. More

It was very easy and convenient to schedule an appointment. My point of service representative was excellent and even threw in a car wash for me. appointment. My point of service representative was excellent and even threw in a car wash for me. More

Great service by staff. I waited for the car and it was delivered within estimated time I waited for the car and it was delivered within estimated time More

Great service experience on my 2017 F150. My Service Advisor Aimee DePugh is a Superstar. Advised that issue with truck was covered under a recall. I’m sure saved me hundreds of dollars. My Service Advisor Aimee DePugh is a Superstar. Advised that issue with truck was covered under a recall. I’m sure saved me hundreds of dollars. She kept me informed throughout the repair process. Definitely recommend Koons Ford Woodbridge. More

Kevin was amazing in the service he provided me. Very understanding, courteous and a great personality. Very understanding, courteous and a great personality. More

Quick service when you need it. The attention is top notch. The service advisor is very knowledgeable and helpful with anyone The attention is top notch. The service advisor is very knowledgeable and helpful with anyone More

Excellent service reps. Responsive individuals. Kept me apprised of their actions and status of diagnosis. Responsive individuals. Kept me apprised of their actions and status of diagnosis. More

Very clean and great customer service . Very helpful to there customers. Would recommend this place for service Very helpful to there customers. Would recommend this place for service More