Koons Woodbridge Ford - Service Center

Skyler Hillard in the retail parts department is incompetent at her job. Was there yesterday looking for a E-Series plastic rear cargo door opener and license plate holder. It's been the same opener incompetent at her job. Was there yesterday looking for a E-Series plastic rear cargo door opener and license plate holder. It's been the same opener for over twenty plus years. Skyler looks at me and says she's unable to look it up without a VIN number. I inform her that it's a common part. I asked if anyone else working there if they were smart enough to look it up for me. Then the unthinkable happens. She looses it. Tells me she's done with me. Finally her manager comes out and he's no better than her. After a few words of disagreement. I was left with the feeling none of these folks are capable of performing their work at a satisfactory level. There are other ways to look up parts customers are requiring, not just by a VIN number. So in the future we will be looking for a more experienced and capable company to work with. More

Nickia was professional, efficient and courteous. My Escape was done earlier than expected. Thanks to the tech. My Escape was done earlier than expected. Thanks to the tech. More

Very good friendly . Quick service and helpful shuttle service and left to the dealer. Service person was very knowledgeable. Quick service and helpful shuttle service and left to the dealer. Service person was very knowledgeable. More

Our service writer Andrew was very knowledgeable and responsive. He made sure we were taken care of. responsive. He made sure we were taken care of. More

Customer oriented. Explanations about the service.convenient location. Pick up service for our Lincolns. Great service assistant Explanations about the service.convenient location. Pick up service for our Lincolns. Great service assistant More

Bought a 2020 Ranger back in February. Tailgate was not working, missing a bearing. They took it in , kept me notified throughout the process and fixed it with of course no charge! Tailgate was not working, missing a bearing. They took it in , kept me notified throughout the process and fixed it with of course no charge! More

Nice place was my first time so I don't know quite yet . But for a first timer experience I can say it was nice . Thanks . But for a first timer experience I can say it was nice . Thanks More

Survice was great, truck is working fine. Service was the day before July 4,2023 holiday. Service was the day before July 4,2023 holiday. More

Great service highly trained efficient definettly friendly cost efficient honest in repair esstat and timely in job toming friendly cost efficient honest in repair esstat and timely in job toming More

My last service experience at koons was the worst that I have ever had period. have ever had period. More