Koons Woodbridge Ford - Service Center

Maintenance on my 2014 Ford Escape at Koons Ford Woodbridge VA is expensive but very well done. I especially like the very helpful and knowledgeable service personnel at the front desk. Woodbridge VA is expensive but very well done. I especially like the very helpful and knowledgeable service personnel at the front desk. More

Had me drive all the way from Fredericksburg Va told me I had one more free oil change I leave my car to get a phone call that will cost me $115.00 I could have had it done in Fredericksburg Va and saved my had one more free oil change I leave my car to get a phone call that will cost me $115.00 I could have had it done in Fredericksburg Va and saved my time and gas More

My appointment was scheduled for 08:30 AM. I arrived at 08:35 AM and was checked in right away by s service person that was not the service person for my vehicle. I waited a couple of hours I arrived at 08:35 AM and was checked in right away by s service person that was not the service person for my vehicle. I waited a couple of hours and my vehicle was ready. That was good for me. I was happy with the service. More

I had a great experience the job was complete Ms. Niki we the service representative was great She was very professional. Niki we the service representative was great She was very professional. More

They are very reasonable. They do what they say they are going to do. They are friendly and do good work. They do what they say they are going to do. They are friendly and do good work. More

As usual koon is a great dealership’s they explain everything so you understand what is needed They are very customer friendly a vey comfortable waiting area with coffee everything so you understand what is needed They are very customer friendly a vey comfortable waiting area with coffee More

Was able to get same day service. Service advisor was great to work with and explained each step. Service advisor was great to work with and explained each step. More

Well have never had any problems with the service from purchasing four cars in the past 10 years to a good service department specifically Mr. Small attention to insure that my car was taken care of. purchasing four cars in the past 10 years to a good service department specifically Mr. Small attention to insure that my car was taken care of. More

Vehicle was returned to me with a dirty interior. What appeared to be grease or oil was observed all over the leather seat cover on the passenger side of the car. This condition did not exist befor What appeared to be grease or oil was observed all over the leather seat cover on the passenger side of the car. This condition did not exist before the car was serviced. They didn’t have the decency to clean up after a messy mechanic. Fortunately, I was able to remove the great off the seat covers and the no grease made it to the fabric of the seats. There is always something with this dealer! New ownership, same horrible customer experience!! More

Had a recall appointment. Andrew Hodges got the work order filled out promptly and answered other maintenance questions I had. Service was finished very quickly--before I fi Andrew Hodges got the work order filled out promptly and answered other maintenance questions I had. Service was finished very quickly--before I finished reading my newspaper. More