Kraft Nissan

Last April, I made an appointment and took my Altima into the dealership to have an inspection for delamination of headlights (which there was a recall). My advisor was Aaron, who is now the service manager the dealership to have an inspection for delamination of headlights (which there was a recall). My advisor was Aaron, who is now the service manager. Aaron told me that my headlights did not pass inspection. Headlamps were not in stock, and I would be called when they were in. In between that time, I have called twice and told each time that they still didn’t have any. I even called another dealership and told the same. After chatting with the dealership this past Monday, I was told that my car DID pass inspection and the manager tried to call me about it. I never received a call. I was told that he currently wasn’t in but they would have him to call me. He didn’t call. I called on yesterday. After holding for quite some time, Aaron told me that my car passed inspection and he closed the recall. If indeed that was the case. I would have proceeded to find out what the issue was with my headlamps and got them fixed myself instead of waiting almost a year (mind you past the date of the recall) to have whatever fixed. I found my paperwork from the inspection and unfortunately it does say that the recall was completed even though I was told something different. The unprofessionalism of this establishment has caused me not to want another Nissan or deal with this dealership ever again (Even for an oil change). Toyota, here I come! More

Unprofessional, ran my credit after we advised wanted to take to our bank, gave a buyers order only to find out that someone had already purchased the vehicle when my bank called regarding the car being ove take to our bank, gave a buyers order only to find out that someone had already purchased the vehicle when my bank called regarding the car being overpriced $3000 of what they told us on the lot. The car had actually been sold supposedly a week ago but was never removed from with the other cars on the lot. Dealership manager was not helpful and was really nasty. More

Mr. Daniel was pleasant to helping me get approved. He work hard and he was so nice to me. I like his honesty and personality. He kept me up to date all that he were doing. He explained everything to me, work hard and he was so nice to me. I like his honesty and personality. He kept me up to date all that he were doing. He explained everything to me, so I can understand. Mr. Daniel kinsey you are a great man More

We had a Scheduled appointment for an oil change and tire rotation, it took over 2 hours (135 minutes). 30 minutes is reasonable, 135 is unacceptable, The long wait time would be understandable for a walk- rotation, it took over 2 hours (135 minutes). 30 minutes is reasonable, 135 is unacceptable, The long wait time would be understandable for a walk-in on a busy day, which is why we made an appointment. Check out wanted double the agreed cost (had a coupon), it was corrected when I pointed it out. Overall staff was appropriate for a retail business. Estimates for additional work on the vehicle were extremely high priced. Given this experience, we probably won't return for future service. My time is valuable and should be a large part of the customer service. Clearly, you are either overbooking appointments on purpose or just poor managers which will lead to lost business. What's the point in having an appointment if it is not honored? More

Time my husband and I came up we were treated with the utmost respect. Matt Moran was the sales person that took care of us. He was very considerate with all our needs. My husband and I would recommend hi utmost respect. Matt Moran was the sales person that took care of us. He was very considerate with all our needs. My husband and I would recommend him as a sales person and Kraft as a place to purchase a vehicle. Thank you Kraft and Matt Moran I love my 2022 Nissan Altima More

2nd time in a row.. Very poor customer service I will never go back to this dealership never go back to this dealership More

Hello Thank you Sara Ann for all of your kindness during my visit May 29th what a great 60th birthday present the experience was. My new Murano is a dream come true you were so helpful. Tell your mom I sai my visit May 29th what a great 60th birthday present the experience was. My new Murano is a dream come true you were so helpful. Tell your mom I said Thank you, Dolly Mitchell More

Transmission failed 2015 Rogue with 73k miles. Took to Kraft for repair and got an $8,000 repair estimate. Bought a 30k$ 2021 and was only allowed $2,500 trade in. Car was in great condition. We were trav Kraft for repair and got an $8,000 repair estimate. Bought a 30k$ 2021 and was only allowed $2,500 trade in. Car was in great condition. We were traveling with our 5 and 6 year old grandchildren. Baggage at the dealership so no real choices and no time to persue with Nissan America. Beware of your trade in. Not happy! More

My experience with Kraft Nissan was amazing. I met with Aaron Bowser who assisted in providing me a rental as the recall is pending for the stop lamp switch, as my Nissan Sentra was shutting off and on aft Aaron Bowser who assisted in providing me a rental as the recall is pending for the stop lamp switch, as my Nissan Sentra was shutting off and on after purchasing it 3 months prior. Thank you so much Aaron for being so knowledgeable and helpful in helping me finally figure out what was going on with my car! Thank you!! More