Kraft Nissan

Very hit or miss Service at Kraft Nissan is very hit or miss, and you never know what you'll get. I recently lost my spare key to my Altima, and called Kraft to set an Service at Kraft Nissan is very hit or miss, and you never know what you'll get. I recently lost my spare key to my Altima, and called Kraft to set an appointment to get it replaced. I went in on a Thursday and was informed they would not have time to cut and program a new key that day, so Cole Harrell set me an appointment for 10 a.m. the next day. I arrived to my appointment, waited for an hour, then was informed the key was out of stock... why didn't they check that the day before while I was there? Regardless, Cole said he would call me when the keys come in and said it would be the beginning of the week. I waited over a week and never heard back. I decided to call Cole, and he said the keys were in, but blamed the Parts Department for not telling him they came in. So he made me another appointment (3rd one) for the next Friday. I got to my appointment at 2 expecting it to take a short amount of time as I was told, and assumed as I was just getting one key. However, after 2.5 hours Cole came to me and said I had to pay out of pocket for the key until the key insurance company I use paid them. I agreed to pay after he told me I would be paid back the following day (Saturday) once the insurance paid them. I waited until Wednesday and never saw the money back in my account. I called Cole to let him know, but he assured me he submitted it. It did not show up in my account until the following Saturday. Transactions are immediate, which shows me he did not credit me back as soon as he said he did. After a 2 and a half week process, I finally got my spare key made. The only reason why I rated them 2 stars over 1 is because of a couple of times I had decent service there in the past. However, the good times do not outweigh the other bad experiences I've had there. More

Great customer Service!!!! After graduating a few months ago I decided it was time for a change after a long search for great deals a friend of mines refered me to Malik over at After graduating a few months ago I decided it was time for a change after a long search for great deals a friend of mines refered me to Malik over at Kraft Nissan. He exemplify!!the meaning of great customer service. Malik was very know knowledgeable on the vehicles and lead me to exactly what I wanted. I'm very satisfied with my new ride and will continue to refer friends and family to him. More

Malik is AMAZING!! I really enjoyed my car purchasing experience this weekend with Malik. He was very nice, personable and professional. Everyone seemed to be really ni I really enjoyed my car purchasing experience this weekend with Malik. He was very nice, personable and professional. Everyone seemed to be really nice and willing to help which made me feel really comfortable while I was there at the dealership. I would recommend Kraft Nissan to all of my friends here in the Tallahassee area! More

Service and the 30 minutes or its free! Mr. Chris Kraft politely explained that he cannot do 30 minute oil changes and why. Nissan puts out flyers that say 30 minutes or its free. A lot of Mr. Chris Kraft politely explained that he cannot do 30 minute oil changes and why. Nissan puts out flyers that say 30 minutes or its free. A lot of dealers are telling Nissan stop it we need more time. Mr. Kraft said service needs ruffly 45 minutes to change oil, check the system, fill fluids, and test it. So be patient at the dealership and Kraft will do a great job. More

Bought First Car! I had a great experience here. I'm a recent graduate and I have less than perfect credit, but Malik had his mind set on me driving away in a car and I I had a great experience here. I'm a recent graduate and I have less than perfect credit, but Malik had his mind set on me driving away in a car and I did. It was a very enjoyable experience and I am happy that my first car was purchased at this dealership. I have no regrets! More

Speedy Service Solid and fast service department, really helped me out in a pinch when I needed repair quickly ! Friendly, fast and good service. Thank you, I'll Solid and fast service department, really helped me out in a pinch when I needed repair quickly ! Friendly, fast and good service. Thank you, I'll be back ! More

10's Across the Board!!!!! After years of having a used car I decided to consider a brand new car. I was unsure if I would get approved because I didn't have Amazing Credit. But After years of having a used car I decided to consider a brand new car. I was unsure if I would get approved because I didn't have Amazing Credit. But they accepted my trade in and I now have a 2015 Nissan Altima!! Thanks Malik! More

Great First Car! My first time buying a car was a success thanks to Kraft! Such a helpful staff! Can't wait to drive to class in my new Ultima! My first time buying a car was a success thanks to Kraft! Such a helpful staff! Can't wait to drive to class in my new Ultima! More

Great Dealership! I was just looking online and submitted the type of car I wanted, I didn't expect anything to come from it, but someone from the dealership called me I was just looking online and submitted the type of car I wanted, I didn't expect anything to come from it, but someone from the dealership called me and they're were so sweet and helpful, answered all of my questions and set up an appointment for me to come in. I was so impressed once I got there, I was greeted at the door and helped every step of the way. There was a very different vibe there than any other dealership I've been to. Needless to say, I ended up purchasing a vehicle there. I worked with Jack Bennie and let me tell you, this man is a gem! More

we love malik My experience at Kraft Nissan in Tallahasse Florida was very satisfying. I will recommend you to my family and friends. Your salesman Malik Mangum was My experience at Kraft Nissan in Tallahasse Florida was very satisfying. I will recommend you to my family and friends. Your salesman Malik Mangum was very knowledgeable and professional. He kept a smile and was very positive. Thank you so much Malik! I give you all fives. Tereasia Lovett More