Krause Toyota

dixie I had not been looking forward to the car buying process but Doc Laba made it a painless and pleasant experience. He spent a great deal of time expl I had not been looking forward to the car buying process but Doc Laba made it a painless and pleasant experience. He spent a great deal of time explaining the options and then making sure I understood how to operate the car. The Krause staff was personable and buyer centered, I did not feel pressured at any time. Thank you Krause Toyota Scion! More

Great experience (Denny) Cliff was a very good salesman. Not pushy nor pressure giving, very courteous and was very professional throughout the whole process. I was looking fo Cliff was a very good salesman. Not pushy nor pressure giving, very courteous and was very professional throughout the whole process. I was looking for a car at first, but when Cliff came up to me I ended up buying a car through his sincerity and professionalism. He sold me a gem! More

Giving Credit Where Credit Is Due Comes as no surprise to us why this dealership is "the oldest in the country". The staff with which we made contact knows how to treat people, that i Comes as no surprise to us why this dealership is "the oldest in the country". The staff with which we made contact knows how to treat people, that is, like a human being and not solely as a means to their financial end. The way customers should be treated if you want a successful business. Had we started at this dealership, countless hours could have been saved (even with traveling 45 min. one way)! For example, our first visit to Krause's was within 30 minutes of its closing. Throughout the process of checking out the two vehicles we saw on their website, the salesman, Doc Laba, never gave us the impression he was in a hurry nor alluded to their closing time. Simply took his time, reviewed/explained both vehicles, answered our questions, and then ended up being locked out of building. (Oops, sorry about that Doc.) We left having a good feeling about Doc and the dealership. During our second visit we were able to enjoy the inside of the dealership and take a test drive. New location is extra clean, neat, and has spacious salesperson's desks allowing ample space among them for privacy. As busy as it was that day, steps were taken so not to delay our test drive, trade-in evaluation, and minimal negotiating time. Throughout the entire process, Doc was respectful, never pushy, listened to and addressed our concerns, and patient with a "nervous Nellie", much in the same manner as your friend would treat you. After coming to a mutual agreement, Doc, being the good man that he is, recommended lunching on some nerve-calming food at a nearby restaurant. (Guess that's just what docs do.) You just can't go wrong contacting him -- doc@contactdealer.com. He'll steer you in the right direction (no pun intended) and will do right by you. Tara, who handled the financing, made it distinctly evident that she's been doing this for many, many years . . . so efficient, so proficient and so accommodating and goes the extra mile for YOU. Excellent dealership experience is bittersweet in that our beloved dog was not able to enjoy the spacious cargo area of this hard-to-believe-we-own beautiful, beastly, certified pre-owned 4Runner. More

Looking for a Great Car Buying Experience?.. Go there ! From the moment I contacted Krause Toyota to the day I picked up my new Scion I was taken care of with nothing less than professionalism. Thi From the moment I contacted Krause Toyota to the day I picked up my new Scion I was taken care of with nothing less than professionalism. This is the way purchasing a car should be like. My sales consultant Doc Laba was not only professional he was informative , educating, warm and friendly. There was not one question he was unable to answer. Financial Services Tara was amazing. The entire sales staff greets you with what should always the way..."service with a smile". The offices are immaculately maintained. Our experience at Krause was truly wonderful. I will recommend them always. A very special thank you to all the staff for such a lovely experience , Doc, Tara, Mary and the boys ! Keep doing what you and continued success.! Maria & Family More

Excellent sales and service teams Krause Toyota has earned the business of my wife and I for our last 3 vehicles. I have always test driven the competition. I keep coming back to Krau Krause Toyota has earned the business of my wife and I for our last 3 vehicles. I have always test driven the competition. I keep coming back to Krause for their exceptional sales and service professionals, and of course, the cars. Thank you Cliff. My wife and I love our Prius C and are getting better gas mileage than the EPA. More

Best car buying experience ever I just bought a 2014 Toyota highlander. This is my first Toyota ever. After working with Cliff, I am a Toyota fan. He provided such a great buying ex I just bought a 2014 Toyota highlander. This is my first Toyota ever. After working with Cliff, I am a Toyota fan. He provided such a great buying experience that I was simply amazed. I left saying wow! That was easy. His knowledge, professionalism and no pressure sales tactics will keep me coming back. Tara as well did an awesome job with all the paperwork. Truly a great experience. A new loyal Toyota customer. More

Wonderful dealership I just bought a 2014 Corolla and Cliff made the experience so easy. He explains everything thoroughly. He goes above and beyond when explaining the I just bought a 2014 Corolla and Cliff made the experience so easy. He explains everything thoroughly. He goes above and beyond when explaining the purchasing process and then gives the customer a detailed introduction to the new vehicle. Tara is equally thorough when it comes to the all important paperwork and finance questions. In addition to being efficient, both Cliff and Tara are so friendly, and make what can been a stressful experience, an extremely comfortable one. I've been buying cars from Krause for almost 3 decades and will continue to do so in the future. More

We purchased a 2014 Toyota Corolla and as always Cliff is a pleasure to work with. We will always use him for our Toyota purchases. I appreciate when he teaches us how to use the electronics before we leave a pleasure to work with. We will always use him for our Toyota purchases. I appreciate when he teaches us how to use the electronics before we leave the parking lot. More

After a very expensive ($1500) visit to this place to resolve an emissions and check engine light issue, rotate tires, and have some brake work done, I drove away with the check engine light coming back resolve an emissions and check engine light issue, rotate tires, and have some brake work done, I drove away with the check engine light coming back on and both hubcaps on the passenger side of the car falling off within a few days. The service people handled the issue quite poorly, suggesting that the hubcaps may have been stolen (even though they came off while I was driving), and blaming an oil change center for the issue which caused the check engine light to come on again (even though I repeatedly told them that the check engine light came on after their work, and before I changed my oil). Long story short, I live some distance from the shop, and it was some time until I was able to get in and have them check their work regarding the check engine light issue. I had called immediately, but they ended up charging me $50 to reconnect an air filter hose that they claimed "somehow" became disconnected, saying that everything they repaired had nothing to do with this. Either way, I'm supposed to believe that my air filter magically became disconnected within a couple days of having my emissions system worked on by this place. What I'm really complaining about is the poor business tactic in the way that they seemed to provide endless stories or explanations of any possible scenarios in which they were not responsible for the issue, rather than listening to me and responding appropriately according to my experience with the car. In the end, I realized I had brought the car in to have a sticking gas pedal fixed, and a general mileage check up. I realize they were working to resolve larger issues. But they ended up suggesting I simply not do the routine maintenance and "wait and see what happens" with my car. (It runs great at 207,000+). They did no good on the gas pedal issue which I ended up resolving at a local repair shop (the throttle bore simply needed to be cleaned--they did not locate the issue the first time I was in, saying they could not find any "obstructions" by the mat), and enlisted me these expensive repairs. In the end, they didn't really do me good in terms of business practices, and as a customer, I felt hassled. I understand that it is difficult for them to know what happened between the time they saw my car originally and when I brought it back in, but they handled the fact that I was reporting poor service with them very poorly, not taking responsibility for any of the issues I had with them (although they did then attempt to re-diagnose and address the gas pedal for additional charge--couldn't find it the first time??? At the dealer??? No thanks.) Next time, listen to the customers, and respond accordingly to what s/he is telling you, instead of making up unnecessary stories to divert the issue. More

Cliff was absolutely wonderful to work with in purchasing my new 2014 Toyota Corolla. There was no pressure; Cliff was professional, courteous, friendly, was very knowledgeable in explaining all the options my new 2014 Toyota Corolla. There was no pressure; Cliff was professional, courteous, friendly, was very knowledgeable in explaining all the options of the car to me. I had a price in mind, and was surprised to pay less than I budgeted. Also, I was so pleasantly surprised to get more for my trade-in on my old car. I was happy that Cliff gave me a tour of the building and introduced me to Mike in the service department, and the way the service department works. Everything about this sale was so thorough. I would highly recommend Cliff and Krause Toyota to whomever might be in the market for a new or used vehicle. More