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Krenzen Auto Mall

Duluth, MN

4.8
311 Reviews

2500 Mall Drive

Duluth, MN

55811

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311 Reviews of Krenzen Auto Mall

July 10, 2025

Friendly, knowledgeable staff interested in the people who come to them! I appreciate it which is why I keep coming back! More

by Lakewood2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony!
July 08, 2025

We are in vacation, and when I explained the need to the service department folks through their online chat feature, I got a speedy reply with an appointment for early afternoon. Both men in the service More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haig
Jul 08, 2025 -

Krenzen Auto Mall responded

Hi Will, Thank you so much for taking the time to leave such a thoughtful review! We’re glad we could help you out while you were on vacation and that our service team made a positive impression. It means a lot to hear that the experience—from communication to comfort to the quality of work—stood out. If you're ever back in Duluth, we’d be happy to help again. Safe travels, and thank you for recommending Krenzen!

July 02, 2025

Ernie was super helpful and John in finance was great with helping me get my car! Would definitely recommend! More

by j21908
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernie
Jul 02, 2025 -

Krenzen Auto Mall responded

Thank you for the awesome review! We are happy to hear that you had a good experience with Ernie and John. If there is anything we can do to help in the future please let us know!

June 26, 2025

Loved everything and everyone at Krenzen. The process went smoothly and flawless, it was actually a joy doing business with them. Thank you David Henkel for being great and pleasant and very More

by Jean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Henkel and Lance VanPolen
Jun 30, 2025 -

Krenzen Auto Mall responded

Thank you for the great review! We are happy to hear that your experience with us was up to our standards. We look forward to assisting you again in the future.

June 26, 2025

Courteous, pleasant and efficient. A nice waiting environment and good coffee. An overall pleasant experience. More

by ldoran6546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service greeter
Jun 30, 2025 -

Krenzen Auto Mall responded

Thank you for the honest feedback. We look forward to seeing you in the future.

June 25, 2025

I am very pleased with krenzen and the people I dealt with. Im sure I will never go anywhere else to to buy a car and I will definitely spread the word to everyone I know. Special thank you to David Henk More

by Jean
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Henkel and Lance VanPolen
Jun 30, 2025 -

Krenzen Auto Mall responded

Thank you for the review!

June 21, 2025

Totally unsatisfying experience, routine maintenance done, along with a recall, and problems with a tire losing pressure. The service writer first had me pay another person’s bill, when I tried to retri More

by Erick_kendall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Jun 24, 2025 -

Krenzen Auto Mall responded

Thank you for taking the time to share your experience, Erick. We’re very sorry to hear about the issues you encountered during your recent visit, and we completely understand your frustration. What you described is not the level of service we strive to provide. We would appreciate the opportunity to make things right and look into the tire concern further. Please reach out to our service manager directly at \[insert contact info] so we can personally follow up and address your concerns. Your feedback helps us improve, and we genuinely hope to regain your trust.

June 06, 2025

First time visit for a recall and the representative was very kind and knowledgeable. Will definitely be going there for any future car repairs. More

by Lapmn13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Jun 09, 2025 -

Krenzen Auto Mall responded

Thank you for the kind words! We're glad your first visit went smoothly and that our team made a great impression. We appreciate your trust and look forward to helping with any future service needs!

June 04, 2025

This was a recall on the steering wheel. It’s always very pleasant in your waiting room! More

by kjolson56
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not catch his name.
Jun 09, 2025 -

Krenzen Auto Mall responded

Thank you for the great feedback! We're glad you had a comfortable experience while we took care of your recall. We look forward to seeing you next time!

Jun 09, 2025 -

kjolson56 responded

Everyone is genuinely very kind and thorough… Thank you for addressing this issue so promptly.

May 30, 2025

It’s always a good experience at this dealership. They have friendly employees with excellent customer service!! More

by ATF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Jun 02, 2025 -

Krenzen Auto Mall responded

Thank you for taking the time to leave us a review! We appreciate your honest feedback and look forward to assisting you again in the future!

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