Dear A.C., Mac, Barry, and Jake,
I would like to take a moment to THANK YOU, immensely, for HELPING me! And I choose that phrase due to the fact that out of six dealerships that I recently visited, not one even came remotely close to the "service" that you provided me. You see, from the moment, I walked into Krieger Ford, terribly disheartened from my previous (and stressful) dealings with others, you treated me as a friend, not a customer. It seemed that all you wanted to do was help me and my children. It quickly became obvious that the car came secondary. You took the time to listen to my personal situation and, in essence, BAILED ME OUT of a problem of my own creation, that the others couldn't have cared about less about, and wouldn't take five minutes to even listen. They did not care! The others were rush, rush, rush, and it seemed that all they were concerned with was how much money that they could make from me, in an attempt to PRESSURE me into making a quick and thoughtless decision. Your care, sincerity, transparency, understanding, sharing of knowledge, and code of ethics cannot be understated; as with my appreciation to you. I could go on and on to include the fact that A.C. noticed that my new car was a quarter of a tank low on gas. I could not believe that he even noticed, and wouldn't accept my, "That's okay!", response, took me to the gas station, and topped off my tank (totaling FIVE dollars).
Further, Mac (the GM), upon learning of my "situation", supported A.C. in coming to my resue, while Barry worked his magic with the banks; beating my own, pre-approved, loan! These gentlemen take their jobs personally, and it was their sincerity, calmness. and care that commenced with my experience. In closing, I left with the exact car that I wanted, at a lower rate, with the same number of monthly payments that I had remaining on my trade with as close to the same payment as they could come( within $10). "Upselling" was never an option to them.
Again, I could write extensively. From A.C.'s patience to Mac's doing everything he possibly could to help me, to Barry's financial direction and resilience, to Jake's friendly and caring demeanor, these are gentlemen of true class that I will never forget! And, due to the fact, that I have two teenagers, whom will be needing vehicles before too long, I will not even consider another dealership (possibly with the exception of one due to longstanding friendships).
Krieger Ford is the hidden gem, in Columbus, and I am so grateful to have been able to find that diamond in the rough. If only everyone knew! You conduct business that, I thought, had long passed. Thank you for proving me wrong!
With my sincerest gratitude, I'll see you again soon!