Kunes Apple Valley Buick GMC

I came in to trade my vehicle for another used vehicle. After approximately two hours of discussions and negotiations, we reached an agreement on the terms of the deal. We shook hands, signed the paperwork After approximately two hours of discussions and negotiations, we reached an agreement on the terms of the deal. We shook hands, signed the paperwork reflecting the agreed-upon terms, and I believed the transaction was complete. About five minutes later, the sales manager, Preston, stepped in and canceled the deal that had already been agreed to and signed. He informed me that I would need to pay more than the amount we had agreed upon. When I asked that the dealership honor the terms we had already negotiated and signed, I was told to leave. Preston then retained the document containing our signatures on the agreement. This experience left me extremely disappointed and concerned about how negotiated agreements are handled. Based on my experience, I would not do business with this dealership again and cannot recommend it to others. There are several other dealerships that do not act so unprofessional. More

Great communication. Would recommend to friends and family. Fast and friendly and very helpful. Will use kunes in the future Would recommend to friends and family. Fast and friendly and very helpful. Will use kunes in the future More

Easy to set up an appointment. Customer service is great. I like that they check a lot of areas. Customer service is great. I like that they check a lot of areas. More

Experience was professional and transparent. Everyone was friendly and helpful. Nice facility and great selection of vehicles. Everyone was friendly and helpful. Nice facility and great selection of vehicles. More

Very good people and service team is awesome, Scott is a great advisor and five star service great advisor and five star service More

Neal Hatting was sales person and took care of my purchase and was very helpful purchase and was very helpful More

We just bought a new car and the sales and finance experience were great. The people were all very friendly and very knowledgeable. experience were great. The people were all very friendly and very knowledgeable. More

Changed my schedule and made an appointment and the proper technician was not even on duty, Had to reschedule proper technician was not even on duty, Had to reschedule More

Very knowledgeable and helpful. Kasey was very easy to work with. She gave me clear instructions. The wait time wa shorter than I expected. Kasey was very easy to work with. She gave me clear instructions. The wait time wa shorter than I expected. More

My purchase and following service experience that was part of the sale has been great so far. part of the sale has been great so far. More