I purchased a 2017 Cherokee from sales rep Troy C. End of June 2020. Before buying, I did test drive like many buyers. During test drive, I discovered it was pulling hard to the left. I had mentioned that to Troy when I got back. He said service will look at it and most likely it’s an alignment issue. I purchased the vehicle and left it overnight so they could get it serviced. The next day picking it up and driving off the dealership to home, same issue. I called Troy right away and left him a voicemail. He said to bring the car in the next day. I dropped off the car Saturday and couldn’t pick it up Monday evening. Same issue. I called called right away when I got home. I dropped my car off Wednesday. They kept the car for 2 weeks to service. The service and sales manager said that some roads are built at an angle, cars will pull usually. I’ve owned 7 vehicles... After playing phone tag and giving me the run around, 3 months later it was escalated to this VP Steve. Steve and I went on a test drive. He wanted me to drive to 180th off 35w, because he’s familiar with the roads. Steve also mentioned about the roads built which can cause Vehicles to pull... which I felt very disrespectful coming from a Vice President. After 3 and a half month, they finally admit the 2017 keep compass had issues. Purchase price was $23k. They took the car back and ended up purchasing a 2018 grand Cherokee. Steve wanted me to pay a little over $1k for having the car. For the 2017 jeep, I did $5k down payment. They wanted to take my down payment and applied it as a discount on the 2018 rather then a down payment. My full time job is an underwriter for a finance company. 2 month after, the navigation system does not display the right location. My appointment is set for Friday 12/16/2020 on the 2018 grand Cherokee. I’m giving Park Chrysler Jeep a 2 star review. The first star for the sale rep Troy C. (Very friendly and nice)My second star is for knowing that park jeep will see this review and having hope they take this feedback and improve.