Kunes Buick GMC of Greenfield

I was given an appointment time of 10:40 AM on Tuesday but received a text the following day stating it had been changed to 11:20 AM. I called back and left a voicemail to reschedule but never received a but received a text the following day stating it had been changed to 11:20 AM. I called back and left a voicemail to reschedule but never received a call back, so I went elsewhere. This is the third time this has happened, and no one ever answers the phone. Then, at checkout, I discovered that prices had increased without any prior notice. When questioned, I was told that the price had always been the same, even though I have receipts proving otherwise. After coming here for over seven years, it’s time to move on. More

Great job on servicing my 2020 Buick Envision today. Happy with the customer service received. Happy with the customer service received. More

Always the best service possible. The dealership is amazing all the way around and I always 100% refer others to use every department for their needs! The dealership is amazing all the way around and I always 100% refer others to use every department for their needs! More

I was looking at this dealership about a month ago for a 2024 Sierra Denali and sales employee was very nice but there was a manager Jacob in building talking about sexual things in front of customers and s 2024 Sierra Denali and sales employee was very nice but there was a manager Jacob in building talking about sexual things in front of customers and staff. Which I felt was inappropriate and unethical. For this reason I would never go to this dealer again. I think maybe ownership should reevaluate the acceptability of this style of behaviour or maybe implement a better sensitivity training process. I ended up leaving shorty after unannounced. I refuse to reward that type of uncalled for behaviour. More

Zachary in the parts department was very helpful and patient in my search for the correct parts I needed. I highly recommend you ask for him! patient in my search for the correct parts I needed. I highly recommend you ask for him! More

Absolutely HORRIBLE experience! Had an issue with my Yukon, rough idle and check engine light came on. Went to a car part store to have the codes read. P0208 & P0308. One is a misfi Had an issue with my Yukon, rough idle and check engine light came on. Went to a car part store to have the codes read. P0208 & P0308. One is a misfire and the other is an injector issue code. Brought it to Kunes as I am newer to Milwaukee. Service rep called me and said they need to take it apart and look at the cams or whatever to find the issue with a quote of about $600. Then calls and says I need a new motor at $15,000! I told him I’d call back in a bit. I called back on 3-way with my mechanic that I used in my home city and she was asking him questions that they had now clue to the answers, like the compression leakage from the cylinder and a few other “mechanically simple” questions, but I have no clue about. Every question was answered with a “I don’t know”! Really? The rep said he would call me back after 1pm when the mechanic returned, he never did so I showed up about 3:00pm. He didn’t have all the answers but brought me back to talk to the mechanic. The mechanic said his code reader did not read the injector code, just the misfire. But the service rep said he had both codes in his records. He said he would look at it again in the morning! So the next day, they replaced the injector and spark plug. They call me and tell me all the codes are off and it is running fine. They still tried to charge me for the original labor to take it apart even though they never would have if the mechanics code reader was working properly (forgot to mention the mechanic even admitted his reader was having issues! So why not replace it?). So it went from $15,000 to almost $1,700. After complaining a bit, they took some labor off and said the mechanic forgot to adjust it bringing it down to just under $1,300. A normal price range for changing an injector and only one spark plug (which also blows my mind) should be around $400 - $600 according to quotes and research. Oh and I didn’t even get the courtesy car wash! Maybe I would have if I just gave them the $15,000 they were trying to swindle out of me! NEVER again will I go here (and I’ve been here a couple times). They say they pride themselves on honesty and integrity! What a joke that statement is! More

Heard great things and was recommended to take my 2016 Silverado here for the body and mechanical repairs and they did not disappoint. Thanks. Silverado here for the body and mechanical repairs and they did not disappoint. Thanks. More

Ed Kosmatka, body shop manager, has provided Top 10 outstanding service to us over the past 10+ years. You could not ask for a better person and body shop team to provide professional, honest, quality outstanding service to us over the past 10+ years. You could not ask for a better person and body shop team to provide professional, honest, quality and reliable advice and service in a timely manner and at a very fair and reasonable price. The entire team provides outstanding body shop work. Not only for our GMC vehicles (Yukon, Envoy), but we also have had major work done on our Jaguar and BMW high end cars. We have no desire to go anywhere else and highly recommend talking to Ed and having your work done at this location if the above factors matter, which they should. More

Worst car buying experience ever, I feel like a complete fool. We were rushed into buying a truck. We got there at 7 to look BIG MISTAKE we ended missing that a major feature was missing. Yes, our fault but fool. We were rushed into buying a truck. We got there at 7 to look BIG MISTAKE we ended missing that a major feature was missing. Yes, our fault but we never really were asked any questions about what we wanted and what features were important to us. We are dumb and don’t know much about cars and models. The salesman never sat with us they just rushed around the dealership and next thing I know we are walking out with keys to a new vehicle they locked the doors and left before we did. It was dark and cold and never got to really give the vehicle a full once over before we made a decision. Yes, we test drove it but didn’t look to see if anything was wrong. We also purchased their warranty and we already have been denied getting things repaired the NEXT day. We feel like we were bamboozled. Pushed into a vehicle we didn’t even know if we wanted. It took an hour to buy it…. Looking back I should have thought that was a red flag. They basically pushed us out the door and with a truck that was pushed on us and now we are stuck. We’ve had the worst experience ever. I can’t believe we have been treated the way we have. We were lied to by the service dept. when we asked about an issue with the rear wiper we were told yeah it’s broken but the part isnt available so we aren’t fixing it, my husband found the OEM part online. Why did I buy a warranty?? I bought the truck a week ago and they are refusing to help us. I wish I had never walked into this place. The GM is a condescending jerk. I work in sales and have been a manager. This is not sales this is just taking advantage of people and then being the worst after they ask for some help. RUN More

Agreed with Sales Manager to unwind a new car deal after promised safety features were not delivered. It took 17 days for Kunes to return our money. They got their car back immediately and sold it within promised safety features were not delivered. It took 17 days for Kunes to return our money. They got their car back immediately and sold it within two days. Kunes did not assume any responsibility for misrepresenting the features on the vehicle. We tried very hard to keep the unwinding cordial - but they clearly didn't care to maintain an ongoing relationship. Typically unpleasant car buying experience More