Kunes Chrysler Dodge Jeep Ram of Sycamore

Purchased a brand new 2022 Jeep Cherokee Trailhawk from this dealership a few months ago. The vehicle was brought in five (05) times to the service department with major front end steering and suspension c this dealership a few months ago. The vehicle was brought in five (05) times to the service department with major front end steering and suspension components replaced without fixing the problem. Eventually traded the vehicle back to the dealership under the Illinois lemon law for a new 2023 Cherokee Trailhawk. $9500 loss to me. The dealership totally screwed up the financing (I have excellent credit) with the bank . The bank returned the paper work saying the dealership's figures were totally inaccurate. The dealer failed repeatedly to respond to the bank. Repeated calls to the dealership have not resolved the matter. The dealership is incompetent, lies to the customer, and is incapable of resolving any issue. They then threaten you if you attempt to persist for resolution. Securing n attorney. Will return the vehicle and seek monetary damages. Stay away from this Kunes dealership and any other Kunes dealership. Would give zero stars if possible. UPDATE...MATT FROM THE DEALERSHIP CALLED ME ON 6 MAY 23 unsolicited call,demanded I change my honest unfavorable review. He actually threatened me and swore at me if I didn't change my review. I left a message with the dealership management that I would file a criminal complaint and civil action if anyone from any Kunes dealership contacted me again..STAY AWAY FROM THIS DEALERSHIP...THE ARE MORE THAN INCOMPETENT LIARS THEY ARE DANGEROUS. More

I couldn't be happier with the personnel and the service which I received at Kunes Repair. Alma just doesn't answer phones, she is so knowledgeable and forward thinking about each customer. Mr. Crabbe mak which I received at Kunes Repair. Alma just doesn't answer phones, she is so knowledgeable and forward thinking about each customer. Mr. Crabbe makes sure everything is exactly as you want and ensures that the best parts are used and installed. But, the most important is that they truly seem to care that each 'job' is done and done well. I couldn't be happier. More

Very happy with the service and the crew. Jeff was very nice to work with and professional. Super happy. Jeff was very nice to work with and professional. Super happy. More

Very good service and on time. They kept me informed. All involved were very professional. They kept me informed. All involved were very professional. More

Good service in a busy setting. Everyone was very courteous. The service Dept. staff was helpful. They understood my requests and appropriately handled the service. Thanks. Everyone was very courteous. The service Dept. staff was helpful. They understood my requests and appropriately handled the service. Thanks. More

The service department has taken care of my vehicles for over 20 years (previous owners and now Kunes) in a helpful, timely manner, never leaving me stranded. over 20 years (previous owners and now Kunes) in a helpful, timely manner, never leaving me stranded. More

The employees at the service department are all very friendly and helpful. My car is always ready in a timely manner. friendly and helpful. My car is always ready in a timely manner. More

I recently had an outstanding car-buying experience at Kunes CDJR of Sycamore, and I have Nick Trybulec and Manager Alex Trybulec to thank for it. From start to finish, they provided exceptional service a Kunes CDJR of Sycamore, and I have Nick Trybulec and Manager Alex Trybulec to thank for it. From start to finish, they provided exceptional service and went above and beyond to ensure that I found the perfect car for my needs. Nick and Alex were incredibly knowledgeable about the cars they sell, and they were able to provide helpful insights into the features and benefits of each car I was considering. They took the time to listen to my needs and preferences, and they worked tirelessly to find a car that met all of my requirements. They were patient, friendly, and professional throughout the entire process, and I felt comfortable and confident with every step of the journey. What impressed me the most was their level of attention and care. They treated me with respect, courtesy, and professionalism, and they made me feel valued as a customer. They took the time to answer all of my questions and concerns, and they worked hard to ensure that I got the best deal possible. Overall, I cannot recommend Kunes CDJR of Sycamore and Nick and Alex Trybulec enough. They truly provide exceptional service, and they made my car-buying experience a positive and stress-free one. If you're in the market for a car, I highly recommend checking them out. Thank you, Nick and Alex, for all your help and outstanding service! More

Once the sale paperwork is done it all goes to xxxx. Picked up car and the oil change warning is on saying the vehicle is 800 miles past service. We call and the sales manager apologizes and arranges a Picked up car and the oil change warning is on saying the vehicle is 800 miles past service. We call and the sales manager apologizes and arranges a time for us to bring it back to have it done. I get there at the arranges time and no one seems to know about the appointment and the sales manager is not there. I discuss the issue with the person in service who very kindly expedites the service. While waiting I go upstairs to try and get a copy of the paperwork. While I am there the service person comes up and says the car is ready. She goes in to say that it HAD actually been done before delivery of the car however they had not reset the computer on the car. The car is running so I get in and drive home. The next morning I go to start the car and the service warning comes on telling me I am a 1000 miles past the service schedule. WTH. The computer was still either not reset or the service was not completed. Now I call and leave a message for the sales manager. It’s 3 days later and no return call. Once I get a return call I guess I will have to try and schedule another trip to the dealership (during working hours) to have them look at it again. Experience started out great then fell apart right after the sale was completed. Very dissalointing as no one seems to care! More

We have been customers of this dealership for many years, which has spanned name changes and we assume, ownership changes. We have purchased a couple of new vehicles from them over the years, and have had th which has spanned name changes and we assume, ownership changes. We have purchased a couple of new vehicles from them over the years, and have had those vehicles serviced at this dealership, as well as other vehicles that we purchased elsewhere. We have always received quick, professional, courteous, and honest service at a fair price. I oftentimes work on my own cars so I would know if this dealership was dishonest or incompetent. Because they are so fair, professional, and trustworthy, I bring my vehicles here when there is work needed that I cannot handle or simply do not want to deal with at the time. I highly recommend them. More