Kunes Chrysler Dodge Jeep Ram of Sycamore - Service Center

Was given a quote via text which was confirmed. Then was called about an additional part that was broken during the replacing of the original issue and told it would need to be replaced at no extra Then was called about an additional part that was broken during the replacing of the original issue and told it would need to be replaced at no extra labor cost to me. I agreed to this and when I arrived to pick up the bill had a in explainable increase of around 300 dollars which I was told I could call back and ask the service manager the next day. This coupled with the bait and switch car shopping appointment across the lot the week before leads me to never do business with this company moving forward. More

The service table was very professional and took very good care of me. I would highly suggest good care of me. I would highly suggest More

Friendly and efficient service department, good communication kept me informed of status of repairs. Very pleased. communication kept me informed of status of repairs. Very pleased. More

Visited the service center twice in two weeks to repair/ properly diagnose a squealing drivers side wheel. Initial visit an alignment was performed and did not correct the issue. After a return visit I was properly diagnose a squealing drivers side wheel. Initial visit an alignment was performed and did not correct the issue. After a return visit I was told it was my caliper covers causing the noise in which they only took off one side and left them on the opposite. After visiting a local sycamore mechanic, it was two seizing pins in my caliper and a need for replace breaks which was never mentioned by the dealer. I also had two back listened plate lights that were out that was also not discovered. I would not recommend this dealer for any repair service. More

The service staff representatives and service technician were excellent. My vehicle had tire/road noise. The team quickly diagnosed the tire defect (surface depression - set mark), present on all 4 tires. T were excellent. My vehicle had tire/road noise. The team quickly diagnosed the tire defect (surface depression - set mark), present on all 4 tires. The suspected cause was tire storage (ex. rack storage) at assembly or manufacturer. They swapped tires to confirm the issue was indeed with the tires. They took the time to show me the defect and made great suggested options for tire replacement. They received the new tires the next day; balanced the tires and aligned the wheels. The result is a very smooth and quite ride. I really appreciate the relationship and confidence that repairs will be done right. Thank you, team and great job,! More

Very helpful, friendly and efficient service department. Was able to ensure that repair was fully covered by warranty plan. Was able to ensure that repair was fully covered by warranty plan. More

Great, friendly, high-quality service. Max & team made it easy. They were very responsive. Thank you very much! Max & team made it easy. They were very responsive. Thank you very much! More

John was very kind and helpful and explained everything that they did to my car in great detail. that they did to my car in great detail. More

on fixed income, no way can people like us afford services like we got. should have a senior discount.... services like we got. should have a senior discount.... More

Terrible follow and follow through,never heard back from manager would never recommend kunes ever manager would never recommend kunes ever More