LATEST UPDATE - 01/26/2021
I spoke with the manager Santino back in October. He upped the warranty to the next level, which still wasn't what I was looking for, but said that was the best he'd do. He sent me a copy of something (taken with his phone) and emailed it to me, and said there’s a number on there to call about the warranty.
I expressed my disappointment, but Santino couldn’t care less (tonality and overall demeanor) while speaking with me. He said I thought I handled this. No, Santino, you haven’t.
I would have appreciated not being lied to, having the correct warranty sold to me from the beginning, and for you to own the error and make it right.
I have since contacted the owner's office; however, I don’t see getting a fair resolution to this situation. I will be following up with a call to the States Attorney’s Office, where I’ll be putting in a formal complaint.
30 DAYS AFTER PURCHASE UPDATE:
They’ve lost 3 stars and may lose the rest here shortly.
The reason for the loss of “stars” is because of Gino, the finance manager. Prior to purchasing my 2017 BMW 330i, I expressed one need above all else - that a warranty is available to ensure “no headaches!” Those were my exact words. Gino’s replied that he understood. When we discussed the warranty, he explained how this particular warranty was the most expensive warranty to purchase. The Platinum plan was the only plan to ensure “no headaches.” He further punctuated the thought (of something going wrong) with the Beamer, especially computer components, as potentially costing “5-G’s!” He did explain that I still had two years of BMW power-train, but I’ll want and need his aftermarket warranty to cover electronics, and so on... to warrant against “headaches.”
30 days in, and my cars now at Anderson BMW in Crystal Lake, because the Kunes service guy told me I’m better off going there as the issue is most likely covered by my manufactures warranty - while at Anderson, I learned that my manufactures warranty wasn’t good for 2 years, its barely good for 3 months. It expires on 01-31-2021 - that’s in 90 days-ish.
I haven’t spoken to Kunes about this yet, because this has come on the heels of our initial issue. The warranty Gino sold me was only a power-train policy, which he comfortably sold to me for over $3500.
This all sounds like a big headache so far, but Gino didn’t get it - in fact, when I said he lied to me about my coverage, he explained how he was a grown man and wasn’t about to be called a liar.
Gino, you’re a liar, sir. You tried explaining away your shortcomings by playing on my ignorance. Gino explained that the warranty covers electronics on the motor and trans.. no, no, his actual words were... “ do you know how many computers are in the trans, bro!?”
Needless to say, I asked to speak with someone else who switched my warranty out to the “classic” warranty, the next step up from the crap Gino sold me.
Gino’s fix for the solution was to A.) cancel the warranty, letting him if the hook or B.) Pay an additional $1700 for the warranty I thought I was buying.
I will be contacting an attorney, and if anyone here feels there is merit here, please contact me. I feel what I was sold is not what I bought. Kunes is not holding up their end of our spoken agreement. They (Gino) said one thing regarding the warranty - no headaches and hid the fact that he had sold me the cheapest/lowest plan possible.
We bought two vehicles from Kunes, and I’m sorry to say that I would never trust them again.
Gino never tried understanding the situation; in fact, he never sought understanding at all. Instead, he clung to the notion that he “wasn’t a liar,” and that became the focus of my call.
Shop at Kunes if you’d like, but I won’t be again.
Day of purchase review
Worked with Adam, Todd, and Gino. I’ve never felt more respected at a dealership in my life. Need a car? Get it at Kunes. Thanks again for all the help, guys!