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Kunes Country Auto Group of Macomb - Service Center

4.5

16 Lifetime Service Reviews

3200 E Jackson St, Macomb, Illinois 61455

16 Reviews of Kunes Country Auto Group of Macomb - Service Center

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May 15, 2018

"Fuel Module Replacement"

- yngfarm4

They were very accommodating with my work schedule and get my truck in when I needed it. It took exactly the amount of time they budgeted and the actual cost was under the estimated cost. I do not like the Sales Manger or the Business Manager and will most likely never buy another vehicle from them but I do really like their Service Dept.!

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rainie Barnes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 18, 2018 -

Kunes Country Auto Group of Macomb responded

Yngfarm4, thank you for your kind review; we are happy to pass along your comments to the team here at Kunes Country Auto Group of Macomb!

May 05, 2018

"New tires"

- don.watson510

Prices competitive and alignment -one stop shopping Service techs are very helpful in what needs to be done and choices Ability to schedule service on Saturday is very convenient

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Recommend Dealer
Yes
Employees Worked With
Ryan at the service desk is Always helpfully, scheduling and keeping me up to date on routine service of my vehicles , Seth Ebert
May 09, 2018 -

Kunes Country Auto Group of Macomb responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 30, 2018

"FRIENDLY, CAPABLE and RESPONSIVE...did I mention FRIENDLY?"

- johnarthurlittle

I think the title of my review says it all. I actually enjoy taking my car there for service. The cars I've bought there were great as well...

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Rainie Barnes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 09, 2018 -

Kunes Country Auto Group of Macomb responded

Hi Johnarthurlittle, thank you for taking the time to leave a review for us at Kunes Country Auto Group of Macomb. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

April 24, 2018

"Great Service"

- LATHMPSN

Very pleased with the service I received. Rainie was very helpful and got my car in to be serviced right away. I would recommend this dealership.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rainie Barnes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 25, 2018 -

Kunes Country Auto Group of Macomb responded

Lathmpsn, thank you for your kind review; we are happy to pass along your comments to the team here at Kunes Country Auto Group of Macomb! If you have any further questions, please give us a call. We're always happy to help!

April 03, 2018

"Warranty work"

- wordofgodspeak

We bought our 2016 Fiat 500 Sport from Mike and Greg Kunes at Kunes County in Delavan, Wi. This was their first Fiat sale after acquiring the Fiat Dealership in Macomb, IL. This was the most hassle free vehicle I have ever purchased. We gave the parameters of what we wanted and the Lazer Blue color on Wednesday afternoon and before we got Home they called and said our car would be in Friday afternoon. Between the sit down with Mike and the return to do the paperwork it didn’t even take 20 minutes and we were on our way. Great experience and trouble free shopping. Thank You Mike and Greg Kunes and everyone at Kunes Country. God bless you all

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Recommend Dealer
Yes
Employees Worked With
Mike Kunes
Apr 04, 2018 -

Kunes Country Auto Group of Macomb responded

If you have any further questions, please give us a call. We're always happy to help! Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 02, 2018

"Brake control"

- seanmetallica87

Had brake control installed. Noticed the amount wasn't right. Went back in and Kune's made it right without a fight. Install was proper and works and looks good. I didn't catch the gentle man's name that was there that helped me with the price adjustment but he was very courteous and helpful

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Recommend Dealer
Yes
Employees Worked With
Rainie Barnes
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 04, 2018 -

Kunes Country Auto Group of Macomb responded

Seanmetallica87, thank you for your kind review; we are happy to pass along your comments to the team here at Kunes Country Auto Group of Macomb!

March 28, 2018

"Car Service"

- t.branch

We had the car serviced and tires rotated. We dropped off and went to work and a hour later they called to inform us that the car was ready for us to pick up.

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Recommend Dealer
Yes
Employees Worked With
Apr 10, 2018 -

Kunes Country Auto Group of Macomb responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

March 28, 2018

"Service "

- msay

Very helpful and friendly. I would recommend their sales and service team. I have had only good experiences every time I have visited the dealership.

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Recommend Dealer
Yes
Employees Worked With
Dustin Teel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rainie Barnes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 10, 2018 -

Kunes Country Auto Group of Macomb responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

March 25, 2018

"Not very personable "

- Unhappy

This is not my first time at this dealer, yet they treat me like a stranger. I had an appointment yet they had no idea why I was there. They are very unorganized and never seem to know the status of my vehicle's progress. I wish there was another dealer closer.

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Recommend Dealer
No
Employees Worked With
Name unknown.
Mar 28, 2018 -

Kunes Country Auto Group of Macomb responded

Hi Unhappy, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to have a better understanding about your experience. Please reach out to us at 309-837-5757 at your earliest convenience and we will do our best to resolve this with you

March 14, 2018

"They are very flexable with scheduling appointments. "

- yngfarm4

Three out of the last ten times I have had my oil changed, the Technician either didn't update my mileage sticker or incorrectly calculated the mileage to my next oil change.

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Customer Service
Quality of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Rainie Barnes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Troy Protsman
Mar 20, 2018 -

Kunes Country Auto Group of Macomb responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

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