Kunes Ford of Antioch

Way to ruin a customer relationship Brought in my highly modified ST that I had for 4 years without a single issue. Traded it in for a new RS, which unfortunately is plagued by a faulty Brought in my highly modified ST that I had for 4 years without a single issue. Traded it in for a new RS, which unfortunately is plagued by a faulty head/headgasket. I bought this car because I'm an enthusiast (why else would you buy an RS), I had every intention to modify it, and its my money and my car. Welp the dreaded headgasket failure happened to me, and their service instantly denied warranty work (they didn't even ask what was done). If something I did was to blame, sure my fault, but the RS's are failing left and right even STOCK levels. Clearly they've never heard of the Magnusson Moss Warranty Act before. All this data is easily searchable on Google. Had they been willing to work with me, I would have bought another car for my wife and had my sister (who is in the market) go there. But nope. That rubbed me the wrong way, and clearly they don't care about customer satisfaction with someone that bought a $40k sports car from them. I found another dealer to do the warranty work even modified. Sucks for them. More

car purchase we chatted online with alexia the online sales person and set an appointment. got there and were passed to franco inside sales. told him what we were we chatted online with alexia the online sales person and set an appointment. got there and were passed to franco inside sales. told him what we were looking for. 20 mins. later he had a car lined up that fit our criteria and we closed the deal. so far very satisfied. More

New vehicle no prep Had to prep this vehicle myself. Even after bringing it in a second time for an entire day. Asked them to prep again, not done. Stickers, tape, wax cr Had to prep this vehicle myself. Even after bringing it in a second time for an entire day. Asked them to prep again, not done. Stickers, tape, wax crayon and completely dirty. I expected more after spending 70K. So the sales team couldn't get it done nor the service team. I was asked to drive back another 2 hours the next day. More

Family friendly dealership All the employees I had contact with were very friendly and set to work at making the process easy. Excellent customer service made it a smooth proces All the employees I had contact with were very friendly and set to work at making the process easy. Excellent customer service made it a smooth process More

Great Quick Courtsey Service Doug I appreciate the courtsey it was a pleasure working with you. You've got me an SUV I will make the best of this vehicle thanks much Doug I appreciate the courtsey it was a pleasure working with you. You've got me an SUV I will make the best of this vehicle thanks much More

A pleasure to do business with Purchased many cars from Bob Heath, its always a pleasure to deal with people who consider you as more than just a customer. The staff there is alway Purchased many cars from Bob Heath, its always a pleasure to deal with people who consider you as more than just a customer. The staff there is always more than willing to help with any questions or problems you may have . We always give them a chance when looking to purchase a vehicle and they always have beat the competition More

Kunes Ford Good cars and friendly showroom. Get all the answers you need. Test drive and be out on the road in no time. But with confidence. Good cars and friendly showroom. Get all the answers you need. Test drive and be out on the road in no time. But with confidence. More

Very kind, Shawn was so helpful. Shawn explained all the features twice to me on all the features on the vehicle. I would recommend Shawn to anyone. I would say he is a five star empl Shawn explained all the features twice to me on all the features on the vehicle. I would recommend Shawn to anyone. I would say he is a five star employee to Kunes Ford. Thank you Shawn. More

Best car buying experience! My husband and I chose Kunes after having a bad experience with another dealership in the area. When we walked through the door we were greeted by Ken My husband and I chose Kunes after having a bad experience with another dealership in the area. When we walked through the door we were greeted by Ken Stapleton. Ken was really friendly and had answers to all of our questions. He helped us find the F-150 that we wanted. After walking out because we weren't going to get what we wanted for our trade-in, Ken was able to get us the price we wanted and got us back in. Jason Opahle was great in answering all the questions we had about discounts and gave us a great price on the F-150. Mark Rosenbush found us a better rate for the vehicle loan than what we came in with. Zack Strigin assisted with connecting our cell phone to the vehicle and explaining Sync to us. Overall, the guys at Kunes left my husband and I very happy. Ken went above and beyond for our trade-in, Jason gave us the best price in the area, Mark got us the best rate on our loan, and Zack was great with explaining Sync. These guys work as a team and leave the customers very satisfied with the car buying experience. If you are looking for a new vehicle I highly recommend going to Kunes and asking for Ken Stapleton. They will make sure that you leave happy! More