This is my 3rd Escalade I've been servicing at Kuni. Knowledgeable & friendly service advisors (Omead, Joe & Amber). Appreciate they spend extra time with the customers like me. Sometimes they were helping even without appointment scheduled. Otherwise, it would take weeks to get serviced.
The only negative thing is it's difficult to schedule an appointment thru scheduling ladies (Vanessa). One time I needed an emergency repair (safety issue) and she was insisting on scheduling my appointment in a 3 weeks. I was trying to explain it wasn't a regular oil change, it was a safety issue. she didn't hear that; she was programmed to tell me Kuni was pre-scheduled for 3 weeks out. Disappointing. Thanks to Omead & Joe, I just showed up and the repairs were done in a few hours.
Thinking of buying my 4th Escalade soon.