LEV KIA of Framingham

Will never by a kia again I have had nothing but problems with my kia since I got it two years ago. The dealership will not take responsibility for a a faulty vehicle and this I have had nothing but problems with my kia since I got it two years ago. The dealership will not take responsibility for a a faulty vehicle and this car is a money pit. The District parts manager does not call anyone back, including corporate, and the dealership service department and sales department do not care about their clients at all. The sales associate Ken stated to me that it was rediculous that Kia would not pay for a reflector that fell out of my head lamp randomly, and that the cost of 1000 dollars to fix it is rediculous. I was also quoted three different prices over the last 6 weeks on what it would cost to fix, and each time it's more expensive. He stated that with all the problems I've had (splash pad falling off three times, mirror squeeking, breaks needed with less then 17,000 miles put on the car, and the head lamp needing to be replaced) that he "thinks I got a bad one". Yet no one will help me fix the situation ...He continues to suggest I lease a new car despite me reporting multiple times I dont want to lease. The car cant pass inspection until the head lamp is replaced and no one cares I have been driving around with an rejection sticker for almost 60 days. When I went into the service department to tell them that the district manager wont call corporate back about this... they tell me he's on vacation and "they wont do anything for you anyways." I am disgusted and selling this vehicle to go with another brand of car that will be more reliable, have less problems and that dealership will be more professional and helpful.. More

NO CUSTOMER SERVICE What ever happened to "customer service"? Very inconsiderate, deceiving in their advertising as a ploy to get the customer in the door! Salesman mad What ever happened to "customer service"? Very inconsiderate, deceiving in their advertising as a ploy to get the customer in the door! Salesman made me feel like he was doing me a favor by even speaking to me about the "used" vehicle that I went there to view and test drive. The chairs in his office were loaded with items so therefore didnt even bother to invite me to sit. I guess he wanted to keep it short. Well too bad their loss of a sale, because I could have purchased any one of the vehicles. If its not a $30,000 plus vehicle you are looking to purchase I guess your not worth their while. And I dont believe they even had the original vehicle advertised that was "magically sold this morning" and they couldnt bother to send an email to let me"the potential customer" know! More

Amazing service and quick turn around After a long search at many other other dealerships, Tony, Burt, and Peter helped me to get in the car I was looking for (Kia Sportage) quickly and wi After a long search at many other other dealerships, Tony, Burt, and Peter helped me to get in the car I was looking for (Kia Sportage) quickly and without a hassle. They answered all of my questions honestly and worked together to offer me many lease options within my budget. They were flexible to my busy schedule and I would recommend this dealership to anyone looking to get in a new car. More

Great experience >Ken and the staff were friendly,professional and made my first experience at Lev Kia enjoyable. I will definitely be back to Lev Kia thanks >Ken and the staff were friendly,professional and made my first experience at Lev Kia enjoyable. I will definitely be back to Lev Kia thanks More

Another Amazing Buying Experience Just got my fourth Kia from Lev Kia and it was another fantastic experience. Our sales rep, Ken Russian, is not only one of the most knowledgeable an Just got my fourth Kia from Lev Kia and it was another fantastic experience. Our sales rep, Ken Russian, is not only one of the most knowledgeable and hard-working guys there, but he is also one of the least pushy and nicest salesman I have met. In addition, the managers, finance guys, and especially the service department are all top notch and great people to work with. No doubt that I will be headed back there again when it's time to look for a new car, and I highly recommend them to anyone looking for a high quality vehicle at a great price! Lev Kia is the best! More

Great low key, easy experience Purchasing a new car was very simple and straightforward. Ken was friendly and welcoming. He listened to what I was looking for and did not try to ups Purchasing a new car was very simple and straightforward. Ken was friendly and welcoming. He listened to what I was looking for and did not try to upsell. The offer on my trade-in was within the range from the rating sites that I had searched. The offer was explained to me in detail. When I wanted a different color in the model and trim level, they were able to get one for me. Peter took care of the financing and paperwork. He was thorough and explained everything. Picking up the car was simple. Highly recommend Lev Kia. More

Excellent sales and service I needed a replacement vehicle and my credit was recovering from the Recession,Ken Russian got me an excellent rate on a loan, which made it possible I needed a replacement vehicle and my credit was recovering from the Recession,Ken Russian got me an excellent rate on a loan, which made it possible for me to buy a used car (with only 100 miles on it) right off the showroom floor. I had my hyperactive son with me and they did not give me any looks when he jumped all over the showroom (I did warn him to stay away from the cars!). This dealership's professionalism is unparalleled. When I brought the car in for service, everyone was completely professional and again, understanding of the child situation. Everything was explained and all questions answered. I gladly drive from Worcester to Framingham for service because I know I'm getting the best. More

Lev Kia service department delivers time and again!!!! Warren Rios and his service department staff repeatedly deliver outstanding customer service in every situation that I have been faced with. I have be Warren Rios and his service department staff repeatedly deliver outstanding customer service in every situation that I have been faced with. I have been a customer of Lev Kia for many years and have bought my last two cars at that dealership solely as a result of the sterling service that I receive in that area. I was suddenly without my vehicle this morning and was in a pretty good panic. Warren was able to take me right in, and have me up and running inside of one hour- and on my way to work. I cannot say enough what an asset that this service department, and in particular, Warren Rios is to this dealership. The entire service department staff is friendly and courteous and always willing to do whatever they can to have you back on the road and on your way as soon as possible. I highly recommend the service department at Lev for their expertise and outstanding approach to customer service. It is ALWAYS a good experience! --Christine B. of Framingham More

2019 Sorento - Buying Made easy Ken and the sales team at Lev have always been great to work with over the years, this being the 4th vehicle we have bought from Lev. Never any press Ken and the sales team at Lev have always been great to work with over the years, this being the 4th vehicle we have bought from Lev. Never any pressure and always the best pricing.... even better than some of the KBB and TrueCar pricing I have seen by a healthy margin. More