"Old-school dealership experience, in a bad way"
While Lev Kia has the veneer of a newly-remodeled Kia dealership, the experience we had was the worst of the old-school car dealership tropes.
We travelled some distance to look at a pre-owned Kia on their lot. Ken, the salesman, acted as if it were an imposition to work with us from the moment we arrived. He started off with an aggressive demonstration of features, a hard sell after the most minimal of pleasantries. When it came time to negotiate, he started off hostile. (If there's no room to negotiate, I can accept that; but there's different ways to say so, and Ken defaulted to rudely aggressive.) He then left us sitting around while he tried to sell cars to other people, occasionally coming back to try some of the oldest car-salesman gambits in the book.
Frankly, if it hadn't been for the intervention of Peter, the finance manager, we would've walked out and never returned after Ken's performance. (While Peter was personable, he did try the hard-sell of extended warranties—on a CPO car with a 10/100 warranty!—and did not seem to ever read or answer his e-mail.)
Upon returning to pick up the car, the factory-spec Nexen tires that were on the car when we drove it (which appeared to be in very good condition) had been swapped out for new "Milestar" tires, a very low-end Taiwanese tire usually found at Wal-Mart. Ken told us that they'd "even given us new tires." I expect to replace the tires anyway, or I would've called out this blatant bait-and-switch.
At home, after linking the car to Kia's owner portal, we found that this "certified pre-owned" car, that supposedly was checked for all issues, still has an outstanding service campaign to resolve possible engine bearing failure. That work should have been done by Lev Kia as part of the CPO process. That it wasn't done makes me extremely reluctant to take any vehicle to that dealership for service.
It's been a long time since I've had this sort of screw-the-customer, old-school BS parade of a car-buying experience. It didn't happen with my last Kia (from a different dealership), it didn't happen with my Ford. I didn't expect it from a franchise dealership in 2019.
Employees Worked With
Ken Russian, Peter McManus
"Will never by a kia again"
I have had nothing but problems with my kia since I got it two years ago. The dealership will not take responsibility for a a faulty vehicle and this car is a money pit. The District parts manager does not call anyone back, including corporate, and the dealership service department and sales department do not care about their clients at all. The sales associate Ken stated to me that it was rediculous that Kia would not pay for a reflector that fell out of my head lamp randomly, and that the cost of 1000 dollars to fix it is rediculous. I was also quoted three different prices over the last 6 weeks on what it would cost to fix, and each time it's more expensive. He stated that with all the problems I've had (splash pad falling off three times, mirror squeeking, breaks needed with less then 17,000 miles put on the car, and the head lamp needing to be replaced) that he "thinks I got a bad one". Yet no one will help me fix the situation ...He continues to suggest I lease a new car despite me reporting multiple times I dont want to lease. The car cant pass inspection until the head lamp is replaced and no one cares I have been driving around with an rejection sticker for almost 60 days. When I went into the service department to tell them that the district manager wont call corporate back about this... they tell me he's on vacation and "they wont do anything for you anyways." I am disgusted and selling this vehicle to go with another brand of car that will be more reliable, have less problems and that dealership will be more professional and helpful..
Employees Worked With
Dan Viola, Ken Russian
"NO CUSTOMER SERVICE"
What ever happened to "customer service"? Very inconsiderate, deceiving in their advertising as a ploy to get the customer in the door! Salesman made me feel like he was doing me a favor by even speaking to me about the "used" vehicle that I went there to view and test drive. The chairs in his office were loaded with items so therefore didnt even bother to invite me to sit. I guess he wanted to keep it short.
Well too bad their loss of a sale, because I could have purchased any one of the vehicles. If its not a $30,000 plus vehicle you are looking to purchase I guess your not worth their while. And I dont believe they even had the original vehicle advertised that was "magically sold this morning" and they couldnt bother to send an email to let me"the potential customer" know!