LaFayette Ford & LaFayette Lincoln

I was in your dealership (LaFayette Ford , Fayetteville N.C. ) January 27, 2023 8:00a.m. for the following : Ford Factory Recall C/S 16S41 Fuel Delivery Module Flange Replacement: I have 2011 Ford Escape N.C. ) January 27, 2023 8:00a.m. for the following : Ford Factory Recall C/S 16S41 Fuel Delivery Module Flange Replacement: I have 2011 Ford Escape. The service advisor Mark Harney was very professional.. Once the service was completed Mark brought my car back to me and I drove off. As I was driving up the street from the dealership, I begin smelling a strong gasoline smell, it literal made me sick to my stomach. I got nervous and called Mark back, he spoke with a technician and I was told this was normal,, the work that was done included the fuel line... the smell would dissipate ( Well I had to put on a mask.. keep my windows down in 38-39 degree weather, so I could breath because I had other places I needed to go). . Well later on Friday I opened the back left door of my truck, back seat was disassembled and a hose and wires exposed from the floor board. I was totally shocked..It's very obvious that the work may have been started but it was incomplete. Totally unacceptable. All of these parts are old!!! This is also why I was smelling all of that gasoline!!!! You were closed by the time of my discovery and you are closed on Saturday. It is the weekend.. I am concerned about driving my truck in this condition, which is my only transportation. I will try another Ford Dealership, all though you came highly recommended. I have sent a email to Michelle with pictures of my findings. More

I made the deal over the phone. Marie was a pleasure to work with and very responsive. I feel like I was treated fairly which matters a lot these days. The Bronco was ready to go an Marie was a pleasure to work with and very responsive. I feel like I was treated fairly which matters a lot these days. The Bronco was ready to go and the paperwork ready to sign when I arrived. Definitely a good experience. More

I had an easy process, and the staff were very professional and willing to assist me in finding my dream vehicle. professional and willing to assist me in finding my dream vehicle. More

The friendly professionals come out to greet you, ask you what you need or, you would like to have done. In the garage it gets done very quickly and with total competence. what you need or, you would like to have done. In the garage it gets done very quickly and with total competence. More

Easiest and most pleasant buying experience I have ever had! Jennie was courteous and responsive; I would definitely recommend Lafayette to anyone! had! Jennie was courteous and responsive; I would definitely recommend Lafayette to anyone! More

Sales and finance were both extremely helpful! Excellent knowledge and service. In fact my husband just had his replaced in their service department and he was bragging how well that went! Excellent knowledge and service. In fact my husband just had his replaced in their service department and he was bragging how well that went! More

My representative, David, is courteous, professional and knowledgeable. He keeps me informed during my service and updated when my service is complete. Very satisfied. knowledgeable. He keeps me informed during my service and updated when my service is complete. Very satisfied. More

Lafayette Ford is a family oriented dealership that makes you feel like family when you enter to make a purchase. This has been the third vehicle that I have purchased from them and the experience has been g you feel like family when you enter to make a purchase. This has been the third vehicle that I have purchased from them and the experience has been great every time. More

Lafayette Ford is a great dealership and a great place for large selection of vehicles. The staff at Lafayette Ford are very professional, courteous, and knowledgeable of their product. I would recommend for large selection of vehicles. The staff at Lafayette Ford are very professional, courteous, and knowledgeable of their product. I would recommend Lafayette Ford to all my friends. More

Gary provided great service. He is very helpful and professional. I appreciate all members of the Quick Lane Team. He is very helpful and professional. I appreciate all members of the Quick Lane Team. More